Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Kibo

NOVEMBER 1, 2021

A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. Consumers are dividing their shopping journey across multiple online and offline channels, including in-store browsing, ranked as the most useful touchpoint by consumers in the Google survey.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO.

Games 217

Games Retail Definition Management 217

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data.

Retail 245

Retail Customer Data Channel Arts 245

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner.

Multi-channel 208

Multi-channel POS Customer Data Mobile 208

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months. Being a great leader, as a store manager, is also about observing where your team has success, and where they don’t,” said Thurston.

Improvements 217

Improvements Management Information Download 217

Kissmetrics

MARCH 5, 2021

For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management. Databox pulls your data into one cohesive place so you can track performance and see real-time insights. Qualtrics is an experience management app trusted by many of the world’s top Fortune 500 companies.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success. Companies of All Sizes Struggle to Use Their Data Effectively.

eCommerce 290

eCommerce Shipping Costs Channel Operations 290

ESW

SEPTEMBER 3, 2018

The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? According to Forbes contributor Mitch Barnes , over half of surveyed consumers had shopped from an overseas site within the past six months. Where to Go From Here: Customer Data, Fraud and Privacy Practices to Consider.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Retail TouchPoints

NOVEMBER 9, 2023

Businesses perceive geopolitical tensions as the foremost threat to the global economy, according to an Oxford Economics survey. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 262

Retail BigCommerce eCommerce Platforms eCommerce 262

Kibo

NOVEMBER 5, 2021

Ecommerce order management systems (OMS) enable retailers to manage the back-end process of online order fulfillment from the moment of purchase through product delivery. How Does Ecommerce Order Management Work? Ecommerce order management software makes it possible for the different fulfillment approaches to work seamlessly.

Management 62

Management Payment Services eCommerce Shipping Costs 62

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Our survey data provides that answer from the shopper’s perspective: 60% of U.S.

Retail 245

Retail Books Consumer Social Media 245

ESW

SEPTEMBER 3, 2018

The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? According to Forbes contributor Mitch Barnes , over half of surveyed consumers had shopped from an overseas site within the past six months. Where to Go From Here: Customer Data, Fraud and Privacy Practices to Consider.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 271

Shipping Costs eCommerce Retail Merchant Services 271

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 203

eCommerce Shipping Costs Retail Recommendation 203

Retail TouchPoints

JULY 24, 2023

This data-driven approach to personalization is especially important for local and regional retailers that are fighting an uphill battle against larger retail corporations like Walmart, Amazon or Target. To determine which method will work best for each consumer, retailers must pay close attention to customer data.

Small Business Retail 207

Small Business Retail Marketing Retail Social Media 207

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. We estimate that the app brought associates from spending 60% of their time on mundane tasks and 40% on customer service to 40% on tasks and 60% on customer service today.

Food and Beverages 262

Food and Beverages BigCommerce Home Furnishings PayPal 262

Retail TouchPoints

JULY 28, 2022

In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. So it’s important to closely review contracts obtaining or providing virtual try-on solutions to understand exactly how data will flow between parties and how each is permitted to use and keep data.

Retail 227

Retail Customer Data Information Consumer 227

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

NOVEMBER 14, 2022

Additionally, by implementing an AI-powered forecasting solution, you can increase your operational efficiency and enhance customer satisfaction by proactively managing your supply chain while reducing waste and costs across your operations. Customer support.

Customer Loyalty 310

Customer Loyalty Operations Improvements Customer Experience 310

OrderDynamics

MAY 30, 2019

Use a Total View of Your Customer to Manage Retail Returns and Fraud. After all, a customer return is the loss of a previous sale and a direct hit to the margin and profit. Retailers’ concerns for returns are based on three main issues: Meeting customer expectations. Legitimate Returns Management Solutions.

Shipping Costs 80

Shipping Costs Management Customer Retail 80

Kissmetrics

DECEMBER 6, 2020

I hear it’s too much work to design newsletters, manage a growing number of contacts, personalize messages, and keep the campaign moving forward. Professional templates, drag-and-drop email editors, list management tools—they make all the hard parts easy. This is especially true of your existing CRM and any other customer data sources.

Marketing 362

Marketing Multi-channel B2B Management 362

Retail TouchPoints

FEBRUARY 2, 2021

Coresight Research and Blue Yonder took a look at what building a better infrastructure will mean for supply chains going forward during the Supporting the Customer Journey: Localization for Speed to Market & Flexibility webinar, which examined the findings of a survey of both retailers and shoppers.

Supplies 147

Supplies Webinar Hobbies Customer Data 147

Retail TouchPoints

SEPTEMBER 28, 2021

In fact, 90% of consumers say they care about data privacy, while nearly 30% have switched companies and providers over their data policies and data sharing practices, according to research from Cisco. This is a welcomed direction, and the sooner brands embrace this, the more loyalty they’ll engender from their customers.”.

Consumer 249

Consumer Customer Experience eCommerce Technology 249

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes.

eCommerce 163

eCommerce Retail Technology Customer Data 163

Optimizely

MAY 5, 2020

However, many brands rely on personas to properly profile their best customers and target new ones with just the right messaging. Building customer personas starts with having a Customer Data Platform that excels in building a single view of your customer. But we are here to help.

eCommerce Platforms 195

eCommerce Platforms Customer Data Customer Channel 195

Omnisend

MAY 31, 2023

It’s a robust SMS platform offering valuable customer data. SMS segmentation and targeting – Omnisend allows ecommerce marketers to segment customers based on their shopping behavior and transactional events and send them personalized messages. Customer support Twilio gives personalized support whenever you need it.

Multi-channel 88

Multi-channel Shopify Omnichannel eCommerce Platforms 88

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 98

POS Payment Services Payments Omnichannel 98

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 263

Customer Experience Customer Channel Omnichannel 263

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue.

Retail 150

Retail Payment Services Payments Mobile 150

Kissmetrics

NOVEMBER 29, 2020

If you only need one or the other, you may be able to get a less expensive plan that’s easier to secure and manage. Workforce Management. Look for products with both historical and real-time reporting capabilities to support workforce management and optimization. Companies don’t have to manage any of the hardware or software.

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 273

Customer Loyalty Customer Consumer Gifts 273

Kibo

OCTOBER 12, 2021

When Personalization is achieved at scale, meaning a business provides personal interactions with all or most of their customers, it can deliver a 1-2% lift or higher for retailers. What is a customer data platform? Companies use CDPs to build better customer relationships and increase customer lifetime value.

Customer Data 62

Customer Data Multichannel Customer Experience Customer Loyalty 62

Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. At the same time, modern direct mail takes advantage of the same custom audience modelling that brands are used to in digital and social.

Omnichannel 250

Omnichannel Marketing Social Media Channel 250