Retail TouchPoints

DECEMBER 23, 2022

During challenging economic times, retailers’ natural inclination is to slash prices; however, brands must fight the urge to use discounting as a customer acquisition, conversion and retention strategy, which decreases margins in the process. Yes, this might require that retailers rethink and upgrade parts of their technology stack.

eCommerce 218

eCommerce Shipping Costs Retail Recommendation 218

Groove

JULY 21, 2020

We recommend leveraging the tool when preparing for the holidays , as it helps to drive more online revenue with much less effort. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Klaviyo customers generated over $3.7 Klaviyo Pricing: Estimating Cost. Conclusion.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Retail TouchPoints

JULY 24, 2023

Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more. To determine which method will work best for each consumer, retailers must pay close attention to customer data. Yet subject lines are just the beginning.

Small Business Retail 223

Small Business Retail Marketing Retail Social Media 223

Retail TouchPoints

MAY 3, 2023

Lawson’s nationwide operations demanded flexible and agile responses to meet customers’ changing demands. This translates into using purchase history and customer base membership information to drive marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By

POS 236

POS Customer Experience Customer Technology 236

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 266

Social Media Consumer Information Marketing 266

Optimizely

FEBRUARY 5, 2021

You can go for shock value, humor, sappiness, or taking a political stance (not recommended). If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. Super Bowl ads are a marketer’s playground. The possibilities are endless. Marketing during the Super Bowl.

Marketing 370

Marketing Games Events Consumer 370

365 Retail

MARCH 10, 2024

This information will empower retailers to suggest things that fit their customers’ personal style. Such insights can even help businesses create tailored product recommendations, personalise advertisements, and customise shopping journeys.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

365 Retail

JUNE 5, 2024

By offering digital apps, or membership cards that enable customers to earn rewards or points when making a purchase, retail businesses can further collect data that helps them refine their marketing strategies. Identify customer’s needs If you want to meet customers’ expectations, you must first understand what those expectations are.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. And this is an example of where Cloud scales to meet your needs.

Channel 182

Channel Omnichannel Retail Merchant Services 182

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs. In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Optimizely

FEBRUARY 19, 2021

How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? What consumer demands does it still meet? Show your customers you’re thinking of them and that you’re devoting the time to meet their needs. But what does it all mean? Direct Mail Use Cases.

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. Consumers also have the flexibility to book virtual appointments with local stores. 4 Keys to Success.

Retail 286

Retail Beauty and Health Books Omnichannel 286

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. Be friendly and empathetic: Use a friendly and empathetic tone when speaking with customers. Offer solutions: Provide solutions that meet your customers' needs.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

365 Retail

FEBRUARY 1, 2024

Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. Retailers use customer data to uncover consumer preferences, behaviours, and purchasing patterns. The digitisation of shopping has reshaped consumer interactions and forced retailers to adapt.

eCommerce Platforms 52

eCommerce Platforms Omnichannel eCommerce Recommendation 52

Algopix

OCTOBER 27, 2023

AI-Powered Customer Service Artificial Intelligence (AI) and chatbots are becoming increasingly sophisticated, and they will continue to transform customer service in eCommerce. In 2024, we can expect AI to handle routine customer queries, offer product recommendations, and even assist in the sales process.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Retail TouchPoints

FEBRUARY 1, 2024

Berliner offered advice on how retailers can best mitigate the negative impact of price increases: “Retailers should lean into customer data to make price increases as painless as possible ,” he said. “By It exists and it can help you, so it’s hard to align to a policy that bars it altogether.”

Games 217

Games Retail Definition Management 217

GetElastic

SEPTEMBER 2, 2021

I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned. Recommended Action: Account managers likely have a list of repeatable tasks the eCommerce and marketing automation teams can use to design more self-service buyer experiences.

B2B 141

B2B Management eCommerce B2C 141

RetailMinded

MARCH 16, 2024

Personalizing The Customer Journey With AI Insights Today’s shoppers seek personalized experiences , and AI provides the tools to deliver them. AI dives deep into customer data, crafting individual profiles that fuel personalized marketing and tailored product recommendations.

Retail 98

Retail Point of Sale Operations Technology 98

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Algopix

JANUARY 22, 2024

Broadly, the main drivers of repeat purchases include: Superior product quality: Customers who are satisfied with a product’s performance are more likely to buy it again in the future. Ensure your products meet or exceed buyer expectations. Loyal customers expect continued value from the brands they support.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

Kissmetrics

SEPTEMBER 14, 2020

Before diving into my top recommendations, let’s talk about these different types and what they mean. So, all of the recommendations on this list fall under this category. Analytical CRMs help businesses gather, analyze, and leverage data collected from their customers. Operational. Analytical. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

OCTOBER 14, 2021

Furthermore, it took more than four months for Equifax to even discover the breach and cut off cybercriminals’ access to customer data since the company was not vigilantly watching for cyberattacks. Invest in more than just meeting the basic standards.

Retail 182

Retail BigCommerce Information Customer Data 182

365 Retail

JANUARY 4, 2024

It’s not just about knowing who your customers are, but also understanding what they want, need, and expect from your brand. Tailoring your products, services, and marketing efforts to meet these expectations is key. Also, ensure that your payment systems are secure to protect customer data.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences.

Customer 197

Customer Retail Information Consumer 197

Groove

MAY 3, 2018

With intelligent site search, visual merchandising, product recommendations and product finders, eCommerce companies can drive revenue through helpful shopping experiences. The SearchSpring app is available through the BigCommerce App Store and pricing is customized based on your store's individual needs. eCommerce Email – Klaviyo.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

365 Retail

MARCH 10, 2024

This information will empower retailers to suggest things that fit their customers’ personal style. Such insights can even help businesses create tailored product recommendations, personalise advertisements, and customise shopping journeys.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

lateshipment

JANUARY 17, 2023

The data speaks for itself, 91% of consumers are more likely to shop with brands that make them feel special with their interactions via personalized offerings and recommendations. Apart from providing a special experience for customers, automating also helps in saving valuable time and money.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Inflow Insights

SEPTEMBER 27, 2021

With the holidays approaching and pandemic-conscious customers avoiding brick-and-mortar stores, eCommerce retailers might hope this COVID Christmas will drive revenue higher than ever. This shopping season, you might not have stock to meet your customers’ needs. Capture customer data with a back-in-stock email.

PPC 127

PPC Merchant Services Recommendation Supplies 127

Email Audience

JUNE 12, 2024

Location-based marketing can meet these expectations with location technology to deliver relevant content. This helps businesses understand customer sentiment and improve their offerings. Brand Example: Yelp Yelp uses location-based marketing to enhance user journeys by providing personalized recommendations.

Marketing 59

Marketing Technology Mobile Improvements 59

Kissmetrics

SEPTEMBER 14, 2020

Just like Amazon, when users start using Google Shopping for purchases, they’ll begin seeing personalized recommendations across platforms. That last one is optional, but Google recommends running promotions to attract more customers. Google recommends you don’t ship anything until the status changes to “Pending Shipment.”

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. There’s a lot of data and analytics and AI behind great online grocery, and that’s hard.

Shipping Costs 287

Shipping Costs eCommerce Retail Merchant Services 287

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. But what if associates had the power to send last-minute product recommendations before bringing an order out? These are low-hanging fruit opportunities for monetization.

Fulfillment 268

Fulfillment Vend Operations Technology 268

lateshipment

NOVEMBER 26, 2023

Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated. Such customers don’t just keep shopping with you but will recommend your brand to others and are also willing to pay more. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Pivotree Blog

OCTOBER 17, 2022

But the wild ride almost always starts the same: a customer finds your product or brand. . As consumers, we all understand the drive to find products that meet our needs. Pivotree views this process as the frictionless commerce customer journey. If you haven’t had a chance, we recommend going back to read it.).

Channel 98

Channel Customer eCommerce SEO 98

Algopix

OCTOBER 15, 2023

By aggregating data from various sources, businesses gain a comprehensive understanding of customer behavior, preferences, and pain points. This knowledge is essential for making informed decisions and tailoring marketing efforts to meet customer expectations.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

UpSellIt

FEBRUARY 26, 2024

Benefits of Upsellit’s Remarketing Experience Exceed Goals Upsellit’s solutions are meticulously crafted to achieve broad objectives such as boosting new-to-file leads and customer acquisition, recovering lost sales, and enhancing customer loyalty. Brands can mix and match our experiences to meet your unique goals.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111