Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 235

Omnichannel Social Media Customer Loyalty Customer Experience 235

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 246

Shipping Costs Improvements Live Chat Retail 246

iVend

JULY 8, 2021

Trends that were ‘bubbling under’ accelerated rapidly courtesy of COVID and retail looks very different to two years ago. In-store customer experience In the new retail world, with so many shoppers having moved to online purchases, brick and mortar stores have offer something different if they’re to get customers back through the doors.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

MAY 1, 2024

Additionally, consumers look for social experiences where they can readily access and feel products with friends and family. Human-Centric Design for Customer Loyalty Winning customer loyalty starts with a human-centric design grounded in behavioral economics and analytics.

Technology 307

Technology Arts Payments Customer Loyalty 307

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 298

Customer Loyalty Social Media Customer Experience Fashion 298

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Use it to make a good app experience even better, not make a poor app experience okay.

Retail 312

Retail Customer Loyalty Games Reference 312

Retail TouchPoints

OCTOBER 16, 2023

Surveys that consist of just a few questions can generate highly valuable insights that can help refine future marketing strategies and enhance customer loyalty. You should also leverage shareable links, so you can easily distribute your survey across email, SMS and social media.

Social Media 277

Social Media Consumer Information Marketing 277

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Algopix

DECEMBER 2, 2020

Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. That’s why so many organizations now use artificial intelligence (AI) to create an exceptional retail experience. Natural Language Automation.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

FEBRUARY 28, 2022

For example, companies can use NFTs to build brand awareness and to tap social media amplification, viewership and sentiment analysis to measure impact, according to McQueen. Although royalties are the easiest ways for brands to measure and quantify success, opportunities certainly exist beyond them.

Consumer 307

Consumer Social Media Arts Retail 307

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

SEPTEMBER 30, 2021

The consumer panel has been a staple research method for acquiring consumer opinion and feedback on product ideas and trends for decades. Thanks to social media, opinion platforms and online review forums, brands have access to the consumer mind like never before. NLP: The New Frontier in Product Personalization.

Consumer 286

Consumer Social Media Improvements Customer Loyalty 286

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments. In fact, seven out of 10 marketers in the U.S.

Toys 245

Toys B2C Social Media Accessories 245

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. Leveraging this particular trend is as easy as directly addressing those concerns about which customers have been vocal. More broadly speaking, ground your operations in values that your customers will identify with.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. If you run an eCommerce business, you can greatly benefit from this trend. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail.

Social Media 246

Social Media eCommerce Gifts Article 246

Retail TouchPoints

MAY 8, 2024

Interview with Contentsquare CMO Jean-Christophe Pitié RTP: What was your one big callout from your 2024 Digital Experience Benchmark Report? Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Inspiration and consideration are often more important than direct conversion.’

Merchant Services 233

Merchant Services eCommerce Channel Mobile 233

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 305

Retail Customer Data Customer Experience Social Media 305

Kissmetrics

OCTOBER 19, 2021

According to RetailNext , recent Black Friday figures were down 48 percent, and this is a trend that’s likely to continue as more consumers turn to e-commerce. Make sure they know about your website and social media presence by advertising your digital channels around the store. Social media is a major contributor.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. Steps to Launch Your Amazon FBA Private Label Business: 1.

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 289

Retail Omnichannel Social Media Consumer 289

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 248

Payments Payment Services Customer Experience Social Media 248

lateshipment

DECEMBER 11, 2020

One such being the relatively new but growing trend of social commerce. eCommerce business owners can greatly benefit from this trend. All you need to do is to increase your brand visibility and build an effective social commerce campaign. But before that, let’s talk about social commerce in more detail.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

lateshipment

JULY 14, 2021

Modern customers expect many things from businesses. One trend that’s growing exponentially is that customers want to be in control. This is also to ensure that they satisfy their customers and retain them. Leverage the Power of Social Media. Get and Act on Customer Feedback. Conclusion.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Optimizely

JANUARY 10, 2019

With new technologies, new social media platforms, and new competitors emerging every day, it can be tough to keep up and make your brand stand out. The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

UpSellIt

JULY 13, 2023

An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. Social media also plays a huge role in amplifying the message of your brand and your advocates to build trust in your brand.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. This data helps companies make informed decisions about marketing and branding strategies.

Marketing 95

Marketing Retail Customer Loyalty Games 95

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150