GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 227

Customer Loyalty Customer Retail Shipping Costs 227

Wiser

NOVEMBER 1, 2023

This technique utilizes technology to deliver personalized ads that specifically target potential customers, gently reminding them of the products they have already shown interest in. The goal is to motivate customers to return to the website and complete their purchase.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

Kissmetrics

JANUARY 17, 2022

A popular use for such messaging is product recommendations, like this one from Groupon , which focuses on pampering experiences a customer may appreciate. Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Product Recommendations. Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

DECEMBER 20, 2021

In some cases, we want to accelerate the adoption of new technologies and up the pace of innovation. The entire journey, from product discovery through to purchasing, relies on word-of-mouth recommendations, so social media is a powerful tool for amplifying the reach of our hundreds of thousands of affiliates around the world.

Social Media 258

Social Media Customer Retention Technology B2C 258

RetailMinded

SEPTEMBER 30, 2023

This could range from unparalleled quality, pioneering technology, or unparalleled customer service. Personalization is a symbiotic relationship between data analytics and emotional resonance, which can be further enhanced through an omnichannel marketing strategy , ensuring a seamless customer experience across various touchpoints.

Customer 96

Customer Retail Customer Retention Recommendation 96

365 Retail

JANUARY 29, 2024

Embracing Technological Advancements Online sportsbooks thrive on cutting-edge technology, providing a seamless and user-friendly experience. Retailers should leverage similar advancements, such as augmented reality, mobile apps, and personalized recommendations, to enhance the in-store shopping experience.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Sailthru

FEBRUARY 8, 2019

Artificial intelligence represents one of the biggest and most exciting disruptions ever in technology. Retailers implementing AI-based products have the opportunity to leapfrog their competition by offering smarter customer experiences in real time. With their own Technology Incubator, the beauty giant developed D.O.S.E

Retail 92

Retail Magazine Customer Retention Recommendation 92

Retail TouchPoints

JULY 21, 2022

“When you think about how data is being captured from your owned touch points, your websites as well as your paid media, it all has to be orchestrated nicely with your product and technology teams,” Redniss explained. Stay tuned for our new Marketing Playbook, which will launch on July 28.

Marketing 278

Marketing Consumer Information Customer Retention 278

lateshipment

APRIL 2, 2021

You can then make use of headless eCommerce services that enable brands to improve their customer experience and communicate with customers across multiple channels. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

DECEMBER 8, 2022

Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Wunderkind research has found that less frequent but more meaningful insight-led interactions is something customers really want from the brands they deal with. Loyalty spreads the word.

Customer 52

Customer Customer Retention Consumer Customer Experience 52

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

ESW

JUNE 26, 2018

Jamie Walsh at UK-based web development firm Sutton Silver points out that if a customer has already converted, it might be easier to sell additional products, provided those translate to relevant sales messages. That’s where personalization and product recommendations come in. Customer Retention Cost.

Payment Services 96

Payment Services X-cart Shipping Costs eCommerce 96

lateshipment

FEBRUARY 20, 2022

Thanks to the rapid growth of e-commerce over the years, we have already set our foot in an experience-based economy — where it is increasingly difficult to meet customer expectations. Competing with big players in your playing field involves investing in growing technologies to make the last-mile delivery process efficient.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Retention 130

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

OCTOBER 8, 2020

Use abandoned cart notifications and offers This year, with stores closing or limiting capacity due to Covid, more businesses will rely on email and SMS to get in front of their customers. Don’t overlook how you interact and treat your customers. Tim shared insights and tips for increasing customer retention from seasonal shoppers.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Liveintent

NOVEMBER 24, 2020

I really enjoyed the Brand Innovators fireside chat I moderated in September with Antony Demetriades, who heads customer retention at McAfee, a client of ours. Puri: To me, it’s about being relevant to the customer at that moment in time, which adds value to the customer’s intent. Puri: I agree.

Marketing 104

Marketing Customer Retention Information Improvements 104

Groove

JULY 19, 2019

Additionally, loyal customers spend up to 67% more than new customers. However, they need technology to and thoughtful strategy to gain traction. This is where customer loyalty programs come into play. What is a Customer Loyalty App? Understanding Loyalty Program Apps. What is Smile.io? So, we developed Smile.io

Recommendation 270

Recommendation eCommerce Customer Loyalty Customer Retention 270

Ecommerce Platforms

SEPTEMBER 9, 2022

Pabbly is an interesting choice for companies in search of billing tools, because it actually offers a lot more than just basic billing technology. You can even create prorated subscriptions to help with customer retention. The simple platform comes with a host of different products, including form building, and marketing tools.

Subscription 197

Subscription Payment Services Payments PayPal 197

Retalon

FEBRUARY 15, 2024

According to Itransition, predictive analytics leverages machine learning and statistical modeling to unveil patterns in customer behavior. According to Forbes, emerging retail trends underscore the importance of adapting to new technologies to stay competitive. Prescriptive analytics suggests actionable steps based on analyzed data.

Retail 41

Retail Operations Information Customer Loyalty 41

Smile.io

FEBRUARY 1, 2023

Their line of everyday backpacks and gear are designed with Antimicrobial Technology to protect them from any type of weather or outdoor conditions wherever their customers dare to roam. Top 10 Examples of Social Responsibility as a Customer Retention Tool Could social responsibility actually make a business more profitable?

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

RetailMinded

JULY 29, 2023

Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. In today’s era, consumers exhibit unprecedented levels of technological familiarity, seeking heightened convenience and an expanded range of options from retailers.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. In today’s era, consumers exhibit unprecedented levels of technological familiarity, seeking heightened convenience and an expanded range of options from retailers.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Ecommerce Platforms

NOVEMBER 2, 2022

Simple: it makes it more likely that a customer is going to recommend your site to someone else. We buy some article of clothing online, something goes wrong, and now we had better contact customer support in a hury, or else we’ll rate the customer experience of the entire ecommerce store as being subpar.

Fashion 197

Fashion Shopify Clothing Jewelry 197

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. Blog Jonathan Roque Impulse shoppers are receptive to recommendations and are always looking for their next exciting purchase. Learn how to build the perfect tiered program from these examples.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. So, of course, it’s important to keep up with the latest technology and offer the most comprehensive eCommerce checkout. As such, businesses must constantly work on rising above their competitors.

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. What Makes for a Great Ecommerce Experience? Ecommerce brands need to achieve the same high levels of CX across all channels your customers interact with.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. This results in siloed communication and a disjointed customer experience. Omnichannel platforms are meant to limit disruption and simplify the customer experience, as well as grow and change with your business. Aberdeen Group ).

Omnichannel 324

Omnichannel Multichannel Multi-channel Customer Retention 324

Demac Media

FEBRUARY 15, 2018

The response to this post was so fantastic that Demac Media is now joining forces with our partner Shopify Plus, and our technology partners, to bring merchants the acquisition and retention strategies to drive more revenue online in 2018! Register to learn how to connect with your customers from Nosto.

Webinar 31

Webinar Shopify Merchant Services Customer Retention 31

Optimizely

OCTOBER 23, 2019

Today, we’re announcing the availability of a deep integration with Yotpo Loyalty to empower marketers to quickly integrate and sync loyalty data to their customer database. For the consumer, a great customer experience is one that makes them feel valued and rewarded.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

AcquireConvert

NOVEMBER 24, 2022

Cross-selling : a sales strategy whereby related items are recommended to customers based on the initial item they are buying — to increase the overall value of the order. Amazon uses the “frequently bought together” system of recommendation. Sometimes called “user experience” (UX). It can be on-site or off-site.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

Smile.io

AUGUST 19, 2020

This is partially due to user expectation and the introduction of broadband Internet, and let’s face it, technology is improving by the day! It is crucial in captivating your customers and keeping them coming back to your site again and again. Over the past couple of years, the web has become faster.

eCommerce 47

eCommerce Management Shopify Customer Retention 47

iVend

OCTOBER 6, 2022

Learn more about iVend’s integrated retail technology platform. Read more Technology is an established essential in retail. Retail technology drives growth, through enhanced customer experience and increased sales. Access the customer’s profile to help make tailored upsell or cross sell recommendations.

POS 98

POS Omnichannel Technology Payment Services 98

Algopix

JULY 13, 2023

CRM is vital for eCommerce businesses as it allows them to gain a deep understanding of their customers, their preferences, and their purchasing behaviors. By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

MARCH 30, 2023

One of the key technologies powering this rapid adoption is ChatGPT, which can enable personalization, at scale, above and beyond what was previously possible, including unlocking real-time recommendations using chatbots. So where’s the right place to do a product recommendation? View the session on demand.

POS 294

POS Omnichannel Webinar Point of Sale 294