Retail TouchPoints

JANUARY 15, 2024

Based on the findings of the studies, two AI truths become clear: Retailers are looking to AI to offset a plethora of current challenges and drive operational efficiency ; and Executives see generative AI specifically as a transformational technology that will change the face of retail communications and experiences.

Retail 309

Retail Customer Experience Technology Operations 309

Retail TouchPoints

JULY 16, 2021

The 3DLOOK fit-finding experience perfectly complements the brand’s approach to site personalization, which allows visitors to tailor their experience by body type and see a variety of different models that better reflect cuts. A Seamless Cross-Platform Experience Builds AOV.

Technology 264

Technology Apparel Mobile Customer Experience 264

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Oversight of this type helps ensure that AI-powered personalization respects customer privacy.

Retail 331

Retail Customer Experience Technology Customer Data 331

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 238

Shipping Costs eCommerce Customer Experience Recommendation 238

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 85

Customer Experience Customer Retail Technology 85

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

JUNE 17, 2021

The company leverages its correlated deep tagging technology to hyperpersonalize the shopping experience, by making products more discoverable and improving the tagging accuracy with computer vision AI. The technology works on multiple visual discovery cues shoppers can select, combine or remove until they find exactly what they want.

Recommendation 179

Recommendation Technology Improvements Retail 179

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. As early as late summer, Best Buy customers in the U.S. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates.

Customer 280

Customer Subscription Customer Experience Technology 280

Retail TouchPoints

FEBRUARY 2, 2024

Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. The executives were careful to note, however, that “it’s still early days for generative AI, and the technology won’t always get it exactly right.

Mobile 251

Mobile Recommendation Technology Customer Experience 251

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

GetElastic

APRIL 23, 2019

Imagine a customer service experience where the business representative is always available, friendly and equipped to handle any inquiry you send their way. Chatbots are an artificial intelligence-powered technology designed to engage in conversation with human users over the internet.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Retail TouchPoints

JUNE 11, 2020

SmartGift , a gift-based e-Commerce and data platform, has been issued a patent for its original work in e-Commerce technology. Retailers such as 1-800-Flowers , Pandora Jewelry and Under Armour use SmartGift to power their peer-to-peer gift recommendations, shopping and customer experience.

eCommerce Technology 166

eCommerce Technology eCommerce Technology Shipping Costs 166

Retail TouchPoints

JANUARY 24, 2022

Savage X Fenty has launched in-store fitting technology powered by FIT:MATCH at its first brick-and-mortar location , with plans to expand the solution across all its channels over the coming year. Savage x Fenty also has invested in FIT:MATCH to accelerate expansion of the AR-powered technology.

Technology 201

Technology Recommendation Channel Customer 201

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. For example, suppose a customer is searching for a date night dress.

Gifts 264

Gifts eCommerce Recommendation Technology 264

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. All of the technology to make this happen exists today; it’s mostly a matter of tying AI search to checkout systems.

Retail 280

Retail Mobile Consumer Operations 280

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience.

Fashion 150

Fashion Technology Payment Services eCommerce 150

UpSellIt

APRIL 22, 2024

This accolade serves as a testament to our cutting-edge technology and strategic expertise that consistently deliver exceptional outcomes for our clients. Upsellit also tackled comparison shopping with intelligent recommendations for out-of-stock products and generated urgency by highlighting popularity and scarcity.

Comparison Shopping 142

Comparison Shopping Technology Conversion Optimization Recommendation 142

Retail TouchPoints

MARCH 20, 2024

Conversational commerce gained popularity when one-click online shopping rose and brands were losing face-to-face customer interaction but still wanted to create an intimate and personalized consumer experience. These needs include information on current trends, knowledge about the customer (e.g.

Small Business Retail 257

Small Business Retail Recommendation Consumer Customer Data 257

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce. Augmented and virtual reality commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Digital Doughnut

MAY 18, 2023

Chatbots have become increasingly popular in recent years, and have been used by many businesses as a tool for improving customer experience and brand engagement. Chatbots are capable of performing a wide range of tasks, from answering simple questions to handling complex inquiries and providing personalized recommendations.

Customer Experience 59

Customer Experience Improvements Customer Recommendation 59

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 239

Supplies Customer Experience Technology Omnichannel 239

Retail TouchPoints

MAY 27, 2022

“This initiative is a natural next step in H&M Group’s long history of innovation, where we use technology to discover new ways of enjoying fashion.”. The mirrors recognize the products brought into the fitting room and can offer personalized product and styling recommendations.

Payment Services 291

Payment Services Fashion Recommendation Customer Experience 291

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Retail TouchPoints

DECEMBER 18, 2023

Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations. Like an attentive personal shopping assistant, AI has revolutionized search and discovery in ecommerce over the years to meet demand for personalized experiences.

Recommendation 260

Recommendation eCommerce Jewelry Document 260

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

Consumer 245

Consumer Customer Loyalty Customer Experience Recommendation 245

Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings. We want to create an experience unlike any other, with the uniqueness of IKEA at the core.”.

Omnichannel 325

Omnichannel Customer Customer Experience Recommendation 325

RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

Technology 150

Technology Retail POS PayPal 150

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 261

Payment Services Small Business Retail Retail Customer Experience 261

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. The growth in digitalisation – from one-click food delivery services to ride-sharing apps – has heightened expectations for personalised experiences. A new way of doing business.

Customer Experience 59

Customer Experience Payment Services Customer Clothing 59

Retail TouchPoints

SEPTEMBER 12, 2023

The store features its fully inclusive line of denim, ready-to-wear styles, swimwear and shoes, but Crave Retail fitting room technology is at the center of the experience. If a customer is done trying on items and decides to buy them, she can do so using self-checkout capabilities.

Apparel 252

Apparel Clothing Technology Customer Experience 252

365 Retail

JUNE 1, 2023

The advent of Artificial Intelligence (AI) has created a huge potential for stores to deliver an efficient, simple and personalised customer experience on the high street, however, consumers are still wary of this technology. Smart Shelves AI can also enhance the customer experience from behind the scenes.

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52