Retail TouchPoints

OCTOBER 24, 2022

Zara and eBay are advancing resale in the UK with two new initiatives: the launch of Zara Pre-Owned, and partnership with the British Fashion Council to launch the Circular Fashion Innovator’s Fund, respectively. Zara Pre-Owned will be an integrated platform available through Zara stores, Zara.com and the retailer’s mobile app.

Fashion 243

Fashion Small Business Retail Clothing Technology 243

iVend

MARCH 9, 2022

iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience. This puts a golden opportunity into fashion retailers’ laps – if they’re ready to make the most of it. The (re-)rise of brick and mortar shopping When online shopping was the only option, fashion consumers made the best of it.

Fashion 98

Fashion Clothing Point of Sale Customer Experience 98

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 218

Supplies Customer Experience Technology Omnichannel 218

Retail TouchPoints

FEBRUARY 14, 2023

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

Toys 190

Toys Fashion Customer Experience Channel 190

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. Mobile search optimization. Mobile commerce is the future of ecommerce.

Mobile 308

Mobile Customer Data Recommendation Fashion 308

Retail TouchPoints

MARCH 23, 2023

Through Snapchat’s AR technology we have seen the evolution of AR from just entertainment and self-expression to true utility for both consumers and businesses,” said Snap in its announcement of ARES. In the next decade we’re excited to take our world-class AR technology to businesses’ websites and apps.

Apparel 162

Apparel Retail Fashion Recommendation 162

Retail TouchPoints

MAY 14, 2024

It also features Amazon’s “Shop the Show” technology, through which customers can browse, shop and engage with the content on their TV screen via their mobile device. With Posh Shows, we are reinventing fashion resale for the next decade,” said Manish Chandra, Founder and CEO of Poshmark in a statement.

Social Media 246

Social Media eCommerce Channel Events 246

Retail TouchPoints

OCTOBER 5, 2022

Stepping back, one could simplify retail functions as three-pronged: Selling a quality product; Repairing relationships with customers; and Manifesting the spirit of the brand. The main drivers of these functions are the product, the teams of people who bring these functions to life and the overall customer experience that’s born from it.

Retail 257

Retail Fashion Technology Banking 257

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

Shipping Costs 232

Shipping Costs Payment Services Merchant Services Payments 232

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 241

Omnichannel Fashion Mobile Improvements 241

Retail TouchPoints

OCTOBER 20, 2021

Wonderly focuses on casual items available in earthy colors that are designed to combine on-trend fashion and comfort. The Taobao app’s senior mode includes voice-assisted technology, simplified navigation and larger font sizes and icons to make it easier for senior citizens to shop using mobile technology.

Clothing 251

Clothing Fashion Games Technology 251

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 200

POS Merchant Services Supplies Improvements 200

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. How will this long-term investment support the company’s integrated luxury retail strategy?

Omnichannel 257

Omnichannel Technology Channel Department Stores 257

Sailthru

MARCH 23, 2018

From a customer engagement perspective, the ubiquitous nature of mobile devices presents retailers and brands with immense opportunities. He also discussed how mobile devices are redefining the scope of retail and fashion apparel marketing and how companies can better navigate the current environment.

Mobile 60

Mobile Marketing eCommerce Apparel 60

365 Retail

DECEMBER 6, 2022

Using ModiFace technology , customers shopping on Very’s app can virtually try on 24 lip products by L’Oréal Paris, Maybelline and NYX. Working with Modiface, the retailer plans to expand the use of augmented reality across more make-up, hair colour and nail products, to create a more immersive beauty shopping experience.

Customer 87

Customer Multi-channel Customer Experience Technology 87

iVend

JUNE 6, 2022

Brands are built on customer experience. In today’s post-pandemic world, sustainability in retail has become an essential part of the overall customer experience. Read more about how retail technology helps to build loyalty. That, in turn, translates to a stronger brand and an increased bottom line.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Many members of this young, savvy demographic are exchanging their dependence on fast-fashion destinations like SHEIN , choosing to invest in quality over quantity.

Payments 272

Payments Omnichannel Payment Services Consumer 272

RTP blog

AUGUST 30, 2019

This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

SEPTEMBER 15, 2020

Amazon has launched Luxury Stores, an AR-powered store-within-a-store shopping experience, on an invite-only basis. The Amazon app’s new feature will focus on both established and emerging luxury fashion and beauty brands, starting with Oscar de la Renta’s Pre-Fall and Fall/Winter 2020 collections.

Merchant Services 136

Merchant Services Jewelry Fashion Accessories 136

Retail TouchPoints

AUGUST 9, 2023

John Lewis Partnership , operator of the John Lewis and Waitrose brands, will migrate more of its technology to Google Cloud as it seeks to take advantage of advances in AI, machine learning and loyalty program support.

Fashion 184

Fashion Technology Recommendation Operations 184

Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Fitting Digital into Physical Fashion Retail. Photo courtesy of Amazon.

Fashion 181

Fashion Payment Services Jewelry Recommendation 181

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 183

Payment Services Payments Retail Social Media 183

Retail TouchPoints

SEPTEMBER 6, 2022

One example Bayer-Thomas provided was the rollout of autonomous robots in distribution centers — an Innovation & Technology investment that will support the Network by making it easier to get items where they need to be, and will improve Capabilities & Processes by easing warehouse associates’ workload.

Supplies 239

Supplies Shipping Costs Travel Multi-channel 239

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 found out as much when their plans to share confidential customer information with an offline marketing agency were revealed. With all that in mind (dizzy yet?),

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure. Even compared to other fashion brands, Forever 21’s inventory is vast and changes almost daily.

Omnichannel 267

Omnichannel Social Media Mobile Fashion 267

365 Retail

JULY 12, 2023

N Brown Group plc, the inclusive fashion and homeware digital retailer, is pleased to announce the successful launch of its new trading website for Jacamo , the Group’s leading inclusive menswear brand. Simply Be’s new customer facing website has demonstrated positive results since launch.

Fashion 52

Fashion SEO Customer Experience Technology 52

Retail TouchPoints

JULY 28, 2020

But it also is time to seize this as an opportunity to get ahead and transform a customer’s experience for the better. Your customers may no longer be comfortable touching every pair of jeans on display to find their size, but they will be comfortable using digital technology to replace the experience of touch.

Retail 192

Retail Mobile Multi-channel Technology 192

Sailthru

MAY 16, 2019

The catch is that consumers favor physical stores that are enhanced by technology. Using digital data to bring personalized customer experiences is challenging, but plenty of retailers are bridging the gap between on- and offline with technology such as beacons, in-store navigation and connected loyalty programs.

Technology 68

Technology Improvements Payment Services Home Furnishings 68

Retail TouchPoints

FEBRUARY 22, 2021

AR try-on tools are increasingly becoming a customer experience differentiator for brands online, particularly those in the beauty and fashion space. The tool also will include QR codes at select retailers to allow consumers to “try on” nail polish before buying in-store.

Download 182

Download Fashion Customer Experience Consumer 182

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue. cities and states.

Retail 150

Retail Payment Services Payments Mobile 150

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. strikes Gen Z as cumbersome, slow and old-fashioned. Customize physical stores to the omnichannel experience.

Merchant Services 241

Merchant Services Payment Services Financial Services Omnichannel 241

Retail TouchPoints

AUGUST 7, 2023

Shein used to be differentiated from Temu and Wish for operating more like a traditional retailer and focusing solely on fashion, but that has changed recently with Shein adding a third-party marketplace to its mix. Ultimately, our vision is to remove shipping as a major point of friction for our customers from here on in ,” he noted.

Shipping Costs 194

Shipping Costs Merchant Services Payment Services Shipping 194

365 Retail

MAY 23, 2022

Diebold Nixdorf (NYSE: DBD), a global leader in designing, enabling and operating sustainable retail consumer and staff journeys, is pleased to announce its participation in EuroCIS 2022, the leading trade fair for retail technology. The Storevolution represents the future of a low-touch, convenient, and personalized customer experience.

Retail 102

Retail Fashion POS Technology 102

Sailthru

OCTOBER 23, 2019

We heard success stories from The Vitamin Shoppe and TechStyle Fashion Group in New York and we’ve got more planned! Wayfair has a whole blog about how the brand uses technology to improve the customer experience. On mobile, 33% of brands send push notifications, compared with 84% of the top 25.

Fashion 60

Fashion Subscription Improvements Shipping 60

RTP blog

AUGUST 18, 2017

By Juliana Pereira, Smartling There was a great video from Rebecca Minkoff making the rounds among my retail colleagues a couple years ago, showing off what an amazing experience clothes shopping has become in-store thanks to new technology augmenting the customer experience.

Customer Experience 150

Customer Experience eCommerce Shopping Carts Technology 150