Retail TouchPoints

JANUARY 11, 2024

More than 1,000 exhibitors and 170 sessions featuring a wide array of speakers, from leading retailers to suppliers, analysts and other industry experts — plus a bit of star power (basketball legend Earvin “Magic” Johnson, Martha Stewart and Drew Barrymore, to name a few). 16 focused on creating a profitable and circular retail industry.

Workshop 228

Workshop Supplies POS Presentation 228

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

JULY 11, 2022

The locations feature diagnostic tools such as advanced LED technology from SkinScope and ModiFace ’s Derm Skin analyzer to address the specific skincare needs of each customer. Customers will also be able to make purchases on the spot through the deployment of a mobile POS solution within the shop-in-shops.

Beauty and Health 257

Beauty and Health POS Customer Experience Mobile 257

Ecommerce Platforms

DECEMBER 20, 2019

You don't need us to tell you that the catering and retail industries are incredibly competitive. For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. This is where Revel Systems POS comes into its own. . Who's Revel POS?

POS 118

POS Payment Services Payments Point of Sale 118

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

Food and Beverages 228

Food and Beverages Payment Services Retail Payments 228

Retail TouchPoints

MARCH 25, 2021

By 2022, regulations designed to protect consumer privacy and major technology companies will require users’ explicit permission to share and use data generated from digital interactions. The change will be a reckoning for the advertising industry.”. An Opportunity to Rebuild the Ad Industry’. The Rise of First-Party Data.

Retail 264

Retail Consumer Social Media POS 264

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 235

Retail Clothing Events Games 235

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Retail 231

Retail Supplies Merchant Services Social Media 231

Retail TouchPoints

JUNE 17, 2020

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. That means using technology to focus less on razzle-dazzle and more on practicality.

Technology 163

Technology Beauty and Health Retail POS 163

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Retail has set the standard for media networks, with brands like Ulta and Target making concerted efforts to boost their ad sales technology.

Retail 250

Retail Multi-channel Omnichannel Technology 250

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Korona

JUNE 8, 2022

The retail industry is a competitive industry, and one often based on volume. So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. This is especially the case with big-box competition.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. The trick is to make sure the benefits outweigh the inconvenience of learning a new technology.

Retail 243

Retail Technology Customer Experience Consumer 243

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. One of the common examples of this backbone is the connection from sales and POS systems to inventory control systems. Constant Uptime – Any loss of connectivity can cause loss of revenue and even loss of customers.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. AI will personalize storefronts.

Retail 267

Retail Mobile Consumer Operations 267

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart.

Payment Services 244

Payment Services Mobile Payments Technology Mobile 244

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever.

Payment Services 212

Payment Services Retail Point of Sale Supplies 212

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 270

Sporting Goods Technology Omnichannel Operations 270

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. FOOD MENUS.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Retail TouchPoints

NOVEMBER 1, 2023

Unfortunately for all of us in the industry, the problem of chargeback fraud continues to grow, and for several reasons: The Growth 0f Ecommerce First, ecommerce continues its rapid expansion. Fraudsters use the same advanced technologies — but with malicious intent. The entire industry is taking steps to remedy such problems.

Merchant Services 268

Merchant Services Payment Services Payments eCommerce 268

Retail TouchPoints

AUGUST 11, 2023

The results of Capterra’s 2023 Tipping Fatigue survey show how tip screens have impacted the customer experience in and outside the restaurant industry, and how businesses should navigate tech-enabled tipping. Is your business within the restaurant industry?

Consumer 185

Consumer Payment Services Point of Sale POS 185

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. Food Menus.

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies.

Payment Services 184

Payment Services Payments Retail Sporting Goods 184

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Augmented reality (AR) and virtual reality (VR) powered by 5G can delight and wow customers. 5G is critical for these technologies to deliver the wow factor. Tractor Supply Co.

Sporting Goods 233

Sporting Goods Payment Services Retail Supplies 233

Retail TouchPoints

APRIL 25, 2024

Plus, despite all the vocal naysayers, many consumers actually like the technology. Advancements in payment tech also will eventually streamline the self-checkout experience for shoppers. “ But biometrics are just like any technology. These same technologies also can help address retailers’ primary concern — shrink.

Payment Services 197

Payment Services Technology Consumer Retail 197

Retail TouchPoints

APRIL 29, 2022

To bring its commerce experience to life, the brand is partnering with ShoppingGives, a social impact commerce platform, to run a 1% giveback program throughout the activation to benefit PAVE GLOBAL , an organization that enables young talent to build successful careers in the retail industry. The Digital Signage Federation.

Payments 246

Payments eCommerce Events Payment Services 246

Retail TouchPoints

FEBRUARY 14, 2022

While this is not a new concept — because data is already monetized in some industries — it has been very difficult to capture value from retail data. A digital receipt differs from the e-receipt programs in that the receipt is automatically available to the consumer without needing to opt-in at POS with their email.

Banking 242

Banking Retail Merchant Services POS 242

Retail TouchPoints

MAY 23, 2022

One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints. they see everything, cross channel.”.

Payment Services 245

Payment Services Small Business Retail Shopify Gifts 245

RetailMinded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey. The Value of Modern POS.

POS 98

POS eCommerce Payment Services Fulfillment 98

Retail TouchPoints

SEPTEMBER 6, 2023

However, this isn’t only in the interests of consumers; simplifying the cancellation process and making it more “customer friendly” is in the interests of merchants as well. To remain competitive, retailers must offer comprehensive self-service experiences, including flexible payment scheduling and frictionless convenience.

Merchant Services 230

Merchant Services Payment Services Subscription Consumer 230

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. These executives represent organizations across different industries, from retail to hospitality, restaurants, travel, manufacturing and healthcare.

Operations 241

Operations Improvements Technology Management 241

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 247

Technology Consumer Mobile Operations 247

GetElastic

JUNE 22, 2022

What forcing functions get us to move on to fundamentally better technology? Let’s look at how these dynamics have played out in the restaurant industry over the past few years, and how they’re currently playing out in commerce. Toast: Reinventing the restaurant POS. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services POS Demo Payments 78

Fabric

APRIL 5, 2023

Headless commerce is an architecture in which the front-end presentation layer is decoupled from the back-end commerce functionality, allowing for greater flexibility and customization, as well as richer, more immersive customer experiences by surfacing deep customer insights and leveraging best-in-class e-commerce software.

eCommerce 130

eCommerce Payment Services Technology eCommerce Software 130

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 203

Payment Services Operations Banking Technology 203

Mi9

OCTOBER 17, 2023

This initiative covers Merchandise Management, Store Operations, Sales Audit, Warehouse Management System (WMS), Point of Sale (POS), and Retail Analytics. After an extensive evaluation of potential partners in the industry, Alterra chose Mi9 Retail for their comprehensive and integrated retail solution.

Merchant Services 40

Merchant Services Retail POS Point of Sale 40

Wiser

DECEMBER 11, 2023

A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. This method not only allows for frequent and timely audits, but it also provides a more accurate reflection of the customer experience. That’s where crowdsourcing comes into play.

Operations 148

Operations Games Customer Experience Information 148