Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

Omnichannel 330

Omnichannel Consumer Channel Toys 330

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Tablets that allow customers to look for specific products in your store.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Wiser

JUNE 1, 2018

Customer experience is number one in omnichannel retail. With consumers browsing and buying across channels, the experience needs to be cohesive. Our latest infographic lays out the top challenges omnichannel retailers face and how they can overcome them to achieve new levels of success. .

Omnichannel 68

Omnichannel Retail Customer Experience Channel 68

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

Retail 246

Retail Supplies Merchant Services Social Media 246

lateshipment

JULY 12, 2022

Negative comments from dissatisfied customers could drive potential customers to your competition. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Retail TouchPoints

JUNE 22, 2023

The brand uses a combination of Facebook, Instagram, YouTube, TikTok and even other channels, and adjusts its approach based on its goals and changing consumer behaviors. “In In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

Customer 268

Customer Clothing Consumer Fashion 268

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 213

Customer Loyalty Customer Retail Shipping Costs 213

Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. Leaning on omnichannel capabilities from the start of the pandemic was key for both retailers.

Payment Services 191

Payment Services Retail Omnichannel Channel 191

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.

Merchant Services 266

Merchant Services Payment Services Financial Services Omnichannel 266

Retail TouchPoints

APRIL 19, 2024

The brand’s big differentiator is that its piercers are registered nurses who are trained to pierce all ages, all needs and all ear placements, and also to prioritize the critical after-care stage of the piercing experience.

Retail 212

Retail Consumer Events Marketing 212

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. Loyalty – returned!

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. Meanwhile, only 15% said they’re going to spend less.

Technology 262

Technology Shipping Costs Omnichannel Mobile 262

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This customer experience, though, needs to be right for your brand.

Workshop 312

Workshop Travel Channel Customer Experience 312

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. Loyalty – returned!

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. BOPUS Provides a Better Customer Experience. Train Staff.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Here is where the back-end and the client-facing experience converge.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 233

Payments Payment Services Customer Experience Social Media 233

OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. The game cards contain different types of trains and colours that each player has to follow. Connection to Omnichannel Retail Strategy?

Games 50

Games Omnichannel Retail Fulfillment 50

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. Neiman Marcus Group’s Way of Working (NMG | WOW) strategy differentiates itself with what the retailer calls an “omnichannel” working philosophy.

Omnichannel 238

Omnichannel Technology Channel eCommerce Platforms 238

Retail TouchPoints

SEPTEMBER 7, 2023

Here are three reasons why forward-thinking retailers are implementing MACH principles — and working with organizations that are doing so — to foster dynamic customer experiences that align with consumers’ changing wants and needs (and in turn, exceed revenue goals!): The customer experience is changing — and faster than ever.

Customer Experience 279

Customer Experience Technology Customer Retail 279

Retail TouchPoints

FEBRUARY 18, 2021

It supports the consultative experience that’s a definer for how consumers want to be treated.” An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. To execute flawlessly, the appointment experience needs to integrate with all other systems.

Retail 295

Retail Beauty and Health Books Omnichannel 295

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options.

Gifts 210

Gifts Department Stores Shipping Events 210

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. have increased investments in employee training/engagement this year).

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

ESW

JANUARY 16, 2024

Capture first-party data Any time a customer or potential customer interacts with a brand, that brand has the opportunity to capture data. The data helps personalise the customer experience or informs future decisions. Letting recipient return items into January improves the experience and satisfaction.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

OracleBlogs

MAY 28, 2020

For a limited time, we are offering existing customers a 30% discount , delivering bite-sized digital training solutions for anyone on your team who could benefit from further learning opportunities. Retail omnichannel journeys continue to evolve and expand during the current crisis with new models of engagement and fulfillment.

Subscription 59

Subscription Merchant Services Retail Omnichannel 59

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

OrderDynamics

MAY 29, 2018

What is Omni-channel Brand Intimacy? Also, in a retail context, their four forms model inspires the question of whether omni-channel brand intimacy exists. In all four, there are examples of omni-channel brand intimacy. What is exciting about this is the notion that omni-channel retailing isn’t just about a transaction.

Channel 50

Channel Social Media eCommerce Outdoor 50

Retail TouchPoints

JULY 13, 2020

The migration to digital retailing has changed the customer journey, creating a shift to an omnichannel sales approach. Transactions happen immediately, across multiple channels, creating an influx of data. Set Default Levels Using Demand Prediction.

Management 149

Management Clothing Omnichannel Technology 149

Retail TouchPoints

MARCH 26, 2021

We were initiating a lot of options online, but it was a very hard time to hire and train new staff and we needed the customer service team to stay on top of communications.”. On top of that there was a national shortage of bikes, so inventory became much more limited than in a normal year.

Information 236

Information Customer Experience Presentation Customer 236

Ecommerce Platforms

MARCH 18, 2023

They may be more likely to trust you if you have your own physical location, particularly if your employees are well-trained in customer service. You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk Review: Omnichannel Support. Blueprint also has additional support solutions in place for companies training new hires.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

OrderDynamics

AUGUST 17, 2017

Omni-Channel Success: Why Store Associates Are Key. Omni-Channel Retail = Breaking Silos. It could come down to the fellow not having been trained about either how to do a ship-to-store transfer, or on how to book a sale and bring inventory in from the DC for a future customer pickup. Three Keys Principles.

Channel 50

Channel Shipping Books Management 50

Demac Media

OCTOBER 20, 2017

It’s hard for retailers to get in front of customers, so your best approach is to connect the two, and create leverage through your offline channels. Stores as a channel help acquire customers, sell product, build your brand, and are profitable! Encourage that your customers build relationships with each other.

Channel 37

Channel Multi-channel Merchant Services Shopify 37