Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

Customer Experience 278

Customer Experience Customer Gifts Management 278

Forrester eCommerce

MARCH 18, 2019

Each year, based on a survey of your customers, Forrester releases results of its Customer Experience (CX) Index. The methodology measures how well a brand’s customer experience strengthens the loyalty of its customers and ultimately drives business growth.

Customer Experience 317

Customer Experience Customer Retail Online Retail 317

Retail TouchPoints

DECEMBER 21, 2021

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon.

Online Retail 297

Online Retail Retail Operations Management 297

RTP blog

DECEMBER 16, 2019

As HKTV’s online sales increased five-fold during the first half of the year, the company launched its brick-and-mortar store to amplify its reach to its consumers further. HKTV installed 50 tablets at its offline retail store to encourage customers to continue their omnichannel shopping behaviour.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities.

Improvements 274

Improvements Retail Mobile Customer Experience 274

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. Online sales reached $4.9

Technology 278

Technology Retail Customer Experience Presentation 278

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Fabric

MARCH 28, 2023

For example, building a third-party (3P) marketplace that allows third-party sellers to sell an “ endless aisle ” of products is commonly viewed as a profitable way for online retailers to “capture the long tail”. However, for many companies that buy into the hype, the promises of untapped profits rarely appear.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

365 Retail

OCTOBER 27, 2022

Q4 can be a busy and fast-paced time so without the right finance management, it’s easy to fall through the retail cracks. It can be daunting to try and stand out from the crowd and compete against the retail giants during the Money Quarter. Once you hit those goals, you can hit the big bucks. 2 – Managing your cash and budgets.

Online Retail 98

Online Retail Retail Supplies Banking 98

Retail TouchPoints

JANUARY 3, 2022

of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Traditional Passwords are Ruining the Customer Experience. billion, accounting for a record 18.9% increase over last year’s ecommerce earnings.

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

SEPTEMBER 18, 2023

This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers. Retailers will leverage this moment to focus on operational efficiencies and consumer connection.

Retail 323

Retail Gifts Recommendation Consumer 323

Retail TouchPoints

AUGUST 17, 2021

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. Price Optimization is for all Retailers.

Retail 306

Retail Payments Payment Services Customer Experience 306

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

Online Retail 79

Online Retail Customer Retail Customer Experience 79

Wiser

APRIL 21, 2020

and Canada has drastically changed the relationship between retailer and consumer. By mid-March, nearly all brick-and-mortar retailers had closed locations or reduced hours, while people stopped congregating in public and began spending more time at home. did retailers begin to adjust prices across many different categories.

Online Retail 129

Online Retail Beauty and Health Outdoor Electronics 129

Retail TouchPoints

NOVEMBER 10, 2023

IndiePet , a nonprofit trade association for independent pet retailers, will offer its retailer members access to Open Catalog from Salsify , a centralized hub for product content. IndiePet’s Open Catalog streamlines communication between manufacturers and retailers, ensuring precise product details and expanding product content reach.

Information 278

Information Supplies Online Retail Customer Experience 278

Retail TouchPoints

NOVEMBER 26, 2020

Think about the last positive and last negative online shopping experience you had. Just because you’re a retailer doesn’t mean you can’t turn to traditional content sources and methods like newsletters and email campaigns. Then, create what you think would be the most enjoyable checkout process. Provide information and advice.

Online Retail 194

Online Retail Shipping Costs Payment Services Retail 194

Retail TouchPoints

MARCH 6, 2023

Customers increasingly conduct their own research, on their own terms; experiencing a brand (and likely its competitors) on a number of platforms or channels of their choosing — so the phases that make up the traditional concept of the marketing funnel are overly simplistic in today’s world.

Retail 289

Retail Customer Experience Consumer Marketing 289

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Customer Experience 137

Customer Experience Technology eCommerce Improvements 137

Retail TouchPoints

NOVEMBER 15, 2023

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop.

Payment Services 278

Payment Services Retail Mobile Payments Recommendation 278

Retail TouchPoints

NOVEMBER 9, 2023

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. Because of this, retailers are experiencing even more pressure to protect their brand against bad actors. million, which is a 15% increase since 2020.

Retail 304

Retail BigCommerce eCommerce Platforms eCommerce 304

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online. However, IMF projects a 5.4%

Retail 279

Retail Social Media Channel Multichannel 279

Forrester eCommerce

AUGUST 21, 2018

When British lifestyle brand Ted Baker wanted to create a compelling customer experience, it employed the storytelling power of video and augmented it with interactivity.

Customer Experience 170

Customer Experience Customer Consumer Online Retail 170

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If they aren’t delivering a connected and engaging customer journey, they’re not going to keep pace with the competition and they’ll quickly fall into obscurity. From Monolith to Microservices. The answer?

Payment Services 264

Payment Services Retail Multi-channel Payments 264

Retail TouchPoints

JANUARY 4, 2021

The repercussions to the traditional retail sector in the wake of the COVID pandemic are well documented and experienced far and wide. The rollout of affordable 3D scanners, powerful smartphones equipped with augmented reality (AR) capabilities and advances in 3D imaging mean that the digital retail experience is changing dramatically.

Retail 308

Retail Merchant Services Online Retail Department Stores 308

Retail TouchPoints

SEPTEMBER 12, 2022

Retail bot attacks like this are becoming increasingly common. Almost 30% of online retail traffic is now bots. Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Let’s look at why.

Retail 289

Retail Beauty and Health eCommerce Social Media 289

Retail TouchPoints

AUGUST 17, 2021

Retailers know that instead of being ahead of the curve, they need to be IN the curve, responding to changes as they happen. For pureplay online retailers, this is standard stuff. It’s no longer a given that retailers actually have to dedicate store space to hold stock. Physical Flexibility. The Data-Driven Store.

Retail 279

Retail Social Media Events Technology 279

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Wiser

SEPTEMBER 18, 2023

The back-to-school season signals change and growth for students and presents a significant sales opportunity for retailers. The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

RTP blog

FEBRUARY 12, 2018

The ability to collect, analyze and derive actionable insights from multiple sources of data in real time can be the difference between winning a customer or seeing them captured by the competition. And retail is no exception. The playing field between online and offline retail analytics has truly been levelled.

eCommerce 300

eCommerce Retail Live Chat Point of Sale 300

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

AUGUST 3, 2023

Retail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs to embrace new strategies in the media world to compete, especially amid more ephemeral brand affinity. However, according to the latest U.S. Micro-segmenting.

Marketing 246

Marketing Retail Social Media Consumer 246

Retail TouchPoints

NOVEMBER 17, 2022

Therefore, it’s imperative for online retail brands to ensure their sites can scale during those high traffic periods and accommodate the increase in shoppers. . Don’t Overestimate Customer Patience — Cyber 5 Success Depends on Speed. A Resilient Modern Retail Strategy Begins with Observability.

Online Retail 264

Online Retail Customer Experience eCommerce Customer 264

365 Retail

JUNE 17, 2022

Mattress Online landed a double at the recent Northern Tech Awards placing at 19th in the Top 100 Fastest Growing Tech Companies in the North and 2nd in the Top 15 Fastest Growing Larger Companies. During the pandemic, Rotherham-based Mattress Online saw turnover leap to £37.5m fuelled by stay-at-home spending on DIY and homeware.

Online Retail 52

Online Retail eCommerce Platforms eCommerce Retail 52

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. We are in the midst of a turnaround at Qurate Retail.

Apparel 267

Apparel Banking Fulfillment Online Retail 267

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

Retail 264

Retail X-cart Omnichannel Supplies 264

Retail TouchPoints

SEPTEMBER 4, 2023

The appeal of in-person retail shopping may have diminished in recent years, as ongoing industry trends underscore the unrivaled convenience of online shopping. online retail sales will reach $1.6 Connecting your organization’s online retail storefront with multiple backend applications can require extensive coding.

Payment Services 262

Payment Services Payments eCommerce Customer Experience 262

Retail TouchPoints

APRIL 30, 2024

The online retailer also is using its logistical capabilities to extend these services even to remote areas. For example, even customers living at a 4,300 -meter elevation in Tibet can access JD.com for trade-in options that include doorstep delivery and recycling of old appliances.

Consumer 203

Consumer Online Retail Channel Customer 203