365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 85

Customer Experience Customer Retail Technology 85

Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Getting Closer to Your Customers.

Recommendation 147

Recommendation Customer Retail Social Media 147

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 327

Retail Customer Experience Technology Customer Data 327

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. We are all used to being stalked by ads for a pair of pants we clicked on many weeks prior and seeing personalized product recommendations on Amazon and other ecommerce sites.

Retail 276

Retail Mobile Consumer Operations 276

Retail TouchPoints

DECEMBER 18, 2023

The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations.

Recommendation 257

Recommendation eCommerce Jewelry Document 257

GetElastic

APRIL 23, 2019

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Digital Doughnut

MAY 18, 2023

Chatbots have become increasingly popular in recent years, and have been used by many businesses as a tool for improving customer experience and brand engagement. Chatbots are capable of performing a wide range of tasks, from answering simple questions to handling complex inquiries and providing personalized recommendations.

Customer Experience 59

Customer Experience Improvements Customer Recommendation 59

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 234

Shipping Costs eCommerce Customer Experience Recommendation 234

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. in a statement. “We’re

Supplies 173

Supplies Technology Recommendation Apparel 173

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 212

eCommerce Order Fulfillment Fulfillment Multi-channel 212

Retail TouchPoints

AUGUST 9, 2023

“This launch marks a significant milestone for Square sellers and their customers as we continue investing in software that equips businesses with powerful omnichannel tools,” said Alyssa Henry, CEO of Square in a statement. “We

Books 216

Books Merchant Services Payment Services Customer 216

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. The stores will range from 1,400 to 2,500 square feet and will offer complimentary fittings and apparel steaming, a gift concierge, styling recommendations and the option to check out via text message.

Apparel 233

Apparel Gifts Payment Services Recommendation 233

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 259

Payment Services Small Business Retail Retail Customer Experience 259

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. The mirrors recognize the products brought into the fitting room and can offer personalized product and styling recommendations. The first store to pilot the new suite of solutions is the Beverly Hills, Calif.,

Payment Services 287

Payment Services Fashion Recommendation Customer Experience 287

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. The growth in digitalisation – from one-click food delivery services to ride-sharing apps – has heightened expectations for personalised experiences. A new way of doing business.

Customer Experience 58

Customer Experience Payment Services Customer Clothing 58

Groove

OCTOBER 4, 2023

Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization. In conclusion, HubSpot's AI-powered tools offer an array of functionalities that can transform the way eCommerce merchants manage their operations.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for.

Retail 292

Retail Gifts Recommendation Consumer 292

Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.

Omnichannel 325

Omnichannel Customer Customer Experience Recommendation 325

Retail TouchPoints

OCTOBER 24, 2023

To succeed in the face of this latest set of macroeconomic challenges, leaders in the retail and CPG industries now need to step back and evaluate what’s next for their business operations. This tech-assisted analysis has allowed Reckitt to avoid fines for late deliveries, which impact both customer satisfaction and the bottom line.

Retail 273

Retail Supplies Operations Technology 273

365 Retail

JANUARY 24, 2024

Far from just mechanical aides, these robots handle restocking, respond to customer inquiries, and prepare online orders for pickup, thereby enhancing operational efficiency. This lets the human staff focus on what they do best – making your shopping experience top-notch. Robots in aisles are doing more than you’d think.

Operations 52

Operations Retail Leisure eCommerce 52

Retail TouchPoints

SEPTEMBER 17, 2020

Capgemini offers the Smart Store Guide, a solution that helps retailers provide a rich customer experience for all shoppers. The Guide is powered by computer vision and voice recognition, and it can help shoppers navigate a pre-planned shopping list by recommending the best route and offering product information in real time.

Retail 264

Retail Recommendation Customer Experience Operations 264

Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. Provide smooth and efficient customer experiences. It also needs to support grocers in offering pickup and delivery time slot reservations that are convenient for customers.

Payment Services 247

Payment Services Shipping Costs Omnichannel Fulfillment 247

Retail TouchPoints

MARCH 30, 2021

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.

Mobile 246

Mobile eCommerce Accessories Apparel 246

Retail TouchPoints

MARCH 18, 2024

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations.

Retail 297

Retail SEO Operations Consumer Goods 297

Retail TouchPoints

JANUARY 16, 2024

These solutions are built on Oracle Cloud Infrastructure (OCI) to help streamline and centralize Samsonite’s back office operations while also empowering store employees. Associates get access to complete inventory visibility across channels so they can better serve customers and recommend a broader assortment of products.

Mobile 234

Mobile POS Channel Recommendation 234

365 Retail

SEPTEMBER 17, 2023

This entails a deep understanding of the various facets of retail operations, from inventory management to customer service. Today, we’ll explore several actionable strategies that can help retail managers simplify operations without compromising on the ultimate goal of business success.

Operations 52

Operations Management Retail Channel 52

Retail TouchPoints

AUGUST 2, 2022

Yelloh is now tapping into AWS’ logistics, distribution and home delivery expertise to enhance the customer experience, optimize delivery times and personalize product recommendations. The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.”

Mobile 265

Mobile Retail Customer Experience Improvements 265

lateshipment

FEBRUARY 6, 2024

It makes up 50% of the overall order experience, meaning that when done right, it is a goldmine of opportunity to increase retention and so much more. However, most businesses (like you, probably) neglect the customer experience after checkout. Post-Purchase Strategies to Boost CLV 1.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Groove

SEPTEMBER 5, 2023

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. AI has (and will continue to) revolutionize the way businesses operate, optimize processes, and engage with customers. Setting Definitions What is AI?

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos.

Merchant Services 277

Merchant Services Supplies Retail Customer Data 277

Retail TouchPoints

JULY 5, 2022

Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all. And among those retailers that have both ecommerce and brick-and-mortar operations, nearly half (46%) said that the former is less profitable than the latter. UK, Germany and Australia.

Shipping Costs 293

Shipping Costs eCommerce Retail Merchant Services 293

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

SEPTEMBER 13, 2021

Shopper data points are fed into behavioral models that predict when a shopper is close to leaving the site and then makes a recommendation — such as a special opportunity, a substitute product or an additional service — to move the customer toward purchase.

Games 243

Games Improvements Operations eCommerce 243

Retail TouchPoints

OCTOBER 19, 2022

For instance, more granular inventory tools might be an information overload for a casual browser, but they could help an experienced associate deliver strong recommendations to known customers. Experiences Are Great — if They Fit Your Needs. There’s nothing wrong with getting the basics in place first.

Shipping Costs 266

Shipping Costs Omnichannel Webinar Operations 266