RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

AUGUST 11, 2023

The results of Capterra’s 2023 Tipping Fatigue survey show how tip screens have impacted the customer experience in and outside the restaurant industry, and how businesses should navigate tech-enabled tipping. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

Consumer 184

Consumer Payment Services Point of Sale POS 184

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs.

Retail 266

Retail Mobile Consumer Operations 266

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. Last year, it implemented several self-checkout stations for its market concessions.

Retail 233

Retail Clothing Events Games 233

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

Retail TouchPoints

JULY 30, 2020

“PayPal and Venmo QR codes offer our customers a secure and touch-free way to complete their purchase with a payment brand they know and trust,” said Jon Roberts, EVP and COO of CVS Health in a statement. This reflects our continued focus on innovation and finding new ways to help maintain the safety of our customers and employees.”.

PayPal 225

PayPal Payment Services POS Technology 225

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 215

Shipping Costs Improvements Live Chat Retail 215

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. A study by Retail Dive showed that 62% of customers prefer physical stores because they can feel, touch and see the product.

Customer Loyalty 201

Customer Loyalty Recommendation Supplies POS 201

Retail TouchPoints

FEBRUARY 10, 2022

There were product shipments that arrived as a “jumbled mess” with damaged items, regular POS system outages, employees paying their own money to learn about the products they sell, and empty shelves — despite the fact that ample product was available at the distribution center.

Beauty and Health 297

Beauty and Health POS Mobile Management 297

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

Payment Services 196

Payment Services Technology Consumer Retail 196

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 336

Payment Services Shipping Costs Electronics Fulfillment 336

Retail TouchPoints

JUNE 3, 2020

For retailers, leveraging shoppers’ mobile devices for functions like self-checkout offers advantages that go beyond creating a smoother, safer experience for customers. Retailers have been much more cautious about adopting facial recognition, and with good reason: the October 2019 study found that 59%.

Mobile 230

Mobile Payment Services Technology POS 230

Retail TouchPoints

AUGUST 17, 2020

It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities. Sometimes it takes a fresh set of eyes and efficiency work study measurement to create fresh insight on your operation and a robust business case for change.

Retail 183

Retail Operations Travel Leisure 183

Retail TouchPoints

MARCH 25, 2021

Retailers have a leg up in this area because they have, for years, been collecting a treasure trove of first-party data, through loyalty programs , surveys , subscription services , POS systems , and more recently apps and ecommerce websites. The raw material is there, it’s just a matter of using it the right way. “

Retail 264

Retail Consumer Social Media POS 264

Korona

NOVEMBER 10, 2021

According to a 2020 study by Statista , there were more than 150,000 convenience stores in the United States. The majority of them were independent stores and the overall convenience store sector in the United States had sales of 532.9 Also, a POS system protects you from fraudulent transactions. . billion U.S.

POS 52

POS Point of Sale Operations Banking 52

RetailMinded

NOVEMBER 18, 2020

How We’ll Shop: The Winners and Losers is Brightpearl’s latest, free report which helps retail businesses to get ahead of the competition by understanding how their customers will be shopping over the coming year. . For retailers, the challenge now is to adapt to shoppers’ altered online behaviours quickly and efficiently. .

Consumer 128

Consumer POS Point of Sale Download 128

Korona

MARCH 16, 2023

Table of contents Fair pricing strategy Impeccable customer experience Cleanliness Product placement Loyalty program Improve digital presence Local advertising Leverage thrift store POS System Fair Pricing Strategy for Your Thrift Store One of the most important aspects of running a successful thrift store is to have a fair pricing strategy.

POS 52

POS Social Media Gifts Accessories 52

Korona

DECEMBER 14, 2021

According to a 2020 study by Statista , there were more than 150,000 convenience stores in the United States. The majority of them were independent stores and the overall convenience store sector in the United States had sales of 532.9 Also, a POS system protects you from fraudulent transactions. . billion U.S.

POS 52

POS Point of Sale Operations Banking 52

Korona

NOVEMBER 10, 2021

According to a 2020 study by Statista , there were more than 150,000 convenience stores in the United States. The majority of them were independent stores and the overall convenience store sector in the United States had sales of 532.9 Also, a POS system protects you from fraudulent transactions. . billion U.S.

POS 52

POS Point of Sale Operations Banking 52

365 Retail

AUGUST 4, 2022

The brainchild and outgrowth of the Internet of Things (loT), the Internet of Behaviors (IoB) connects devices to study user data from a vast array of sources. . While this might sound complicated, the IoB merges the physical and digital worlds to impact customer’s behaviour using feedback loops.

Merchant Services 59

Merchant Services Technology Payment Services Payments 59

Korona

SEPTEMBER 7, 2022

According to a study published by Statista , eCommerce retail sales – including digital services – are expected to exceed $1 trillion in the United States by 2022. This figure represents an expected increase of 16% over the previous year when sales were estimated at $919 billion. PC based POS terminals.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Ecommerce Platforms

APRIL 5, 2019

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. Clients of Adyen payment solutions can accept money via just about any POS platform but are probably best known for being well-known.

Payment Services 134

Payment Services Merchant Services Payments POS 134

Kibo

MAY 17, 2021

For example, point-of-sale (POS) data, browsing history and number of clicks are all examples of structured data. Data analysis highlights patterns, relationships and anomalies that help marketers build a customer’s profile, and provide CMOs with a better understanding of customers’ needs, wants, preferences and behaviors.

Social Media 62

Social Media Mobile POS Point of Sale 62

Korona

JANUARY 3, 2023

Coffee shops and cafés with KORONA POS. Your customers will have certain expectations regarding the service and products offered. Providing a quality hospitality experience must be a priority. In addition to the customer experience, your coffee business’s location will determine your business’s success.

Food and Beverages 52

Food and Beverages POS Payment Services Beauty and Health 52

Korona

JANUARY 5, 2023

After all, studies show that customers are quick to abandon a retailer or purchase if they’re not happy with their checkout experience. . eCommerce companies use many tactics to maximize their sales once they get a customer to visit their website. Synch Up Your eCommerce And Point Of Sale.

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

Korona

FEBRUARY 16, 2021

Studies reveal that by 2023, money spent on technologies and digital-transformation-enabled services worldwide will reach $2.3 It’s about improving the customer experience and engaging with your shoppers on a deeper level. This eases the work of sales personnel and account managers. PC based POS terminals.

Small Business Retail 52

Small Business Retail Payment Services Payments POS 52

Korona

NOVEMBER 2, 2021

To illustrate, one study showed that the average gross profit margin was under 10% for car and truck manufacturers. To find out what is wrong, you can look into your expense reports, your staff operation, your inventory management , your POS system , etc., Have you stopped looking for ways to attract new customers? Coffee Shop.

Shipping Costs 52

Shipping Costs Payment Services POS Small Business Retail 52

Korona

NOVEMBER 2, 2021

To illustrate, one study showed that the average gross profit margin was under 10% for car and truck manufacturers. To find out what is wrong, you can look into your expense reports, your staff operation, your inventory management , your POS system , etc., Have you stopped looking for ways to attract new customers? Coffee Shop.

Shipping Costs 52

Shipping Costs Payment Services POS Small Business Retail 52

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 292

Merchant Services Cryptocurrencies Payments Payment Services 292

Korona

JUNE 23, 2022

The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. Your loyalty and CRM are critical aspects of increasing customer retention and return rates.

Merchant Services 52

Merchant Services Payment Services POS Events 52

Teamwork Retail

JULY 8, 2020

A well-designed website encourages customers to shop more, more often and is tailored according to their needs.”. Omnichannel is by nature a limitless approach to retail, enabling a wide array of functionality and features to drive improvements in the customer experience. The Customer Experience. “A

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 272

POS Omnichannel Webinar Point of Sale 272

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 2, 2021

Invest in a high-quality mobile point-of-sale system. According to research, more than 1/3 of the customers continue to connect with a brand via a mobile device after entering a store. Use retail technologies to assist such customers in making purchases faster.

Payment Services 52

Payment Services Retail POS Mobile 52

Retail TouchPoints

OCTOBER 31, 2023

Thieves do not exactly use the POS system, sign up for loyalty cards or freely offer their mobile numbers to get discounts. But internal investigations, third-party studies by loss-prevention experts and deep dives into security footage could provide useful data, including greater clarity into a retailer’s “core shoplifters,” store by store.

Sporting Goods 252

Sporting Goods Vend Customer Experience POS 252