ChannelAdvisor

NOVEMBER 8, 2023

Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Trend 2: Marketplaces Dominate Online Shopping Consumers across the globe are increasingly comfortable shopping on marketplaces. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. A camera can detect the difference between an article of clothing and a television, but probably not the difference between a Rolex and a Timex.

Payment Services 229

Payment Services Retail Point of Sale Supplies 229

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

365 Retail

MAY 19, 2021

Netflix series such as Stranger Things, or The Crown, have been key markers of a nostalgia trend. . Does this nostalgia trend also apply to the retail sector? Shopping online is great, but it is nothing like strolling through the aisles of your favourite store, physically touching the items or discovering new trends first-hand.

Customer Experience 104

Customer Experience Customer eCommerce Consumer 104

iVend

DECEMBER 11, 2023

All retail processes iVend helps retailers to stay ahead of retail technology trends. Read more So what are the key trends for retail technology in 2024? Customers get the offers and products that they want, and the retailer increases their marketing ROI, sales and profits.

Payment Services 52

Payment Services Technology Payments Retail 52

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Payment Services 279

Payment Services Consumer Small Business Retail Banking 279

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Food and Beverages 240

Food and Beverages Payment Services Retail Payments 240

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Trending Frictionless Innovations. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. We have better visibility of what’s going on at the point of sale, and communication is much more fluid.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. But POS experts are still bullish on the technology.

Point of Sale 235

Point of Sale POS Payment Services Merchant Services 235

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Examine Your Marketing Technology Stack. Probably not.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

RetailMinded

NOVEMBER 18, 2020

Over the past six months we’ve seen seemingly infallible household brands declare bankruptcy, shopping malls have become ghost towns and the ecommerce industry has boomed to the point where data suggests that it will almost have doubled in size by 2022. . The question for all merchants now is: will these trends have long-term staying power?

Consumer 128

Consumer POS Point of Sale Download 128

Retail TouchPoints

MAY 18, 2021

Experience. Savvy cannabis retailers have taken cues from the luxury sector utilizing the same vendors, architectural features and materials to elevate the in-store customer experience at every touch point. As the name implies, custom millwork is just that, and the overall cost and timelines vary considerably.

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

JUNE 2, 2023

The retailer serves a young, digitally savvy customer with no time for delays, and offers a massive selection of merchandise that needs to keep up with shifting pop culture trends. The retailer has been working with Manhattan for over a decade to help it keep up with its customers’ needs.

Management 265

Management POS Shipping Costs Supplies 265

Retail TouchPoints

MARCH 18, 2024

Near-term advancements will address current limitations, enhancing customer experience and retailer security.” “While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

POS 224

POS Payment Services Customer Experience Operations 224

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Here are the top ways to boost your business this year with these 3 must-have technology trends. It’s one of the fastest-growing global eCommerce payment trend right now. 1. Buy Now Pay Later.

Merchant Services 58

Merchant Services Technology Payment Services Payments 58

Wiser

DECEMBER 30, 2019

So then, what are some trends in last-mile delivery that you could use? Last-mile delivery is the final stage of the buying process when orders are delivered to customers. From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery. Let’s find out.

Payment Services 113

Payment Services Shipping Costs Fulfillment Technology 113

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 234

Shipping Costs Improvements Live Chat Retail 234

Retail TouchPoints

MARCH 1, 2024

Trend projections for this year herald plant-based diets as a pivotal cornerstone in today’s modern dietary preferences. The surge in the launch of over 1,610 new vegan products in 2023 alone echoes a resounding consumer sentiment; that many of us are leaning toward simpler, less processed foods that prioritize value and sustainability.

Food and Beverages 267

Food and Beverages Marketing Consumer Presentation 267

Korona

MARCH 23, 2022

Retail Technology Trends. A smart system like KORONA POS can help you foresee when and where you will need more stock in your stores to keep sales steady and cash flow healthy. Omnichannel Retail Trends . Make sure to keep your customer experience uniform across all of your platforms. Retail Technology Trends.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. They don’t want to wait a few years; they want to deploy game-changing AI frameworks today.

Retail 280

Retail Mobile Consumer Operations 280

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Associates can resolve customer queries faster, with information literally at their fingertips on the screen. Shoppers are more engaged and have a better customer experience in the store.

POS 52

POS Mobile Payment Services Point of Sale 52

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

FEBRUARY 6, 2024

The store’s assortment of womenswear also has been curated to mirror the neighborhood, with fashionable and trend-driven products as part of a diverse assortment.

Fashion 233

Fashion Accessories Arts Clothing 233

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer.

Merchant Services 257

Merchant Services Payment Services Payments Point of Sale 257

Retail TouchPoints

SEPTEMBER 18, 2023

Tailored Customer Experiences Online, retailers would be wise to go beyond the typical “for Mom/brother/sister/partner” edits by implementing recommendation mechanisms specific to whom the shopper says they’re buying for.

Retail 299

Retail Gifts Recommendation Consumer 299

RetailMinded

MARCH 16, 2024

Think of it as having a crystal ball that actually works for predicting product trends and customer preferences. This technology examines historical data points and current market trends to forecast future stock needs, along with predicting sales , with uncanny accuracy.

Retail 98

Retail Point of Sale Operations Technology 98

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

Consumer 203

Consumer Payment Services Point of Sale POS 203

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. They are the stars of the show and, in turn, the customer experience. Like museums, they are curators of experience.”.

Omnichannel 242

Omnichannel Customer Experience Department Stores Consumer 242

Retail TouchPoints

DECEMBER 25, 2023

And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic.

Customer Experience 243

Customer Experience Customer Retail Point of Sale 243

RTP blog

SEPTEMBER 25, 2017

Data Driven If technology is the vessel to providing a better shopping experience, then surely data is the fuel. Here’s the best part: your brand already has access to loads of data — from your own back-end systems and e-Commerce platforms to social media and point-of-sale systems. Forget sifting through a spreadsheet.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

iVend

FEBRUARY 9, 2024

Learn how we play Cupid, making customers love stores. Read more So what are the key trends for retail technology in 2024? Customers get the offers and products that they want, and the retailer increases their marketing ROI, sales and profits.

Payment Services 52

Payment Services Payments Retail Mobile Payments 52

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . The customer is a businesses’ most important asset after all.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Retail TouchPoints

JUNE 25, 2021

And while impacts and intents varied across those industries, retail survey data uncovered a desire to accelerate 5G deployment in the short term while determining how to reimagine the customer experience in the long term. Redefining the Customer Experience. Adoption as a Short- and Long-Term Business Imperative.

Customer 132

Customer Retail Customer Experience Technology 132

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. Streamline your customer experience with personalized offers.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

POS 221

POS Retail Information Customer Loyalty 221