Retail TouchPoints

OCTOBER 5, 2021

By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Connect Your In-Store and Digital Experiences with Conversational Commerce.

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Omnichannel Customer Loyalty B2C B2B 258

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. For example, suppose a customer is searching for a date night dress.

Gifts 262

Gifts eCommerce Recommendation Technology 262

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Payment Services Shipping Costs Omnichannel Fulfillment 250

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

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Supplies Customer Experience Technology Omnichannel 237

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Technology POS Retail Gifts 105

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

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Retail Supplies Operations Technology 276

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

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Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Delivering a true omnichannel experience takes heavy investments on a store-by-store basis, so retailers need to find ways to deliver connected journeys without breaking the bank.

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Shipping Costs Omnichannel Webinar Operations 269

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

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ACH Multi-channel Technology Customer Retention 250

Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities. Leveraging Mobile Technology .

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Omnichannel Shipping Costs Demo Channel 189

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

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Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules.

Retail 296

Retail Gifts Recommendation Consumer 296

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 262

Technology Consumer Mobile Operations 262

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

Shipping Costs 296

Shipping Costs eCommerce Retail Merchant Services 296

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale. This vision needs to be driven by a clear understanding of customer pain points and how you can solve them.

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Multi-channel Retail Customer Experience Customer Data 230

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Video analytics and computer vision technology gathers comprehensive data on shopper behavior and on-premise trends. Driving Shopper Engagement.

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Omnichannel Events Operations Technology 279

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. COVID has certainly changed the game.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

SEPTEMBER 12, 2023

The store features its fully inclusive line of denim, ready-to-wear styles, swimwear and shoes, but Crave Retail fitting room technology is at the center of the experience. If a customer is done trying on items and decides to buy them, she can do so using self-checkout capabilities.

Apparel 249

Apparel Clothing Technology Customer Experience 249

Retail TouchPoints

FEBRUARY 7, 2023

Chen noted that the pandemic was a critical force in this shift. “Previously, there has been resistance from luxury brands who were unsure of how to replicate the bespoke experience that consumers expect in-store through online channels,” Chen explained. They must be both at the center of culture and at the cutting-edge of culture.

Payments 287

Payments Omnichannel Payment Services Consumer 287

Retail TouchPoints

NOVEMBER 2, 2022

When Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, it officially completed its transformation from a traditional tire retailer into a strong omnichannel leader in the automotive category. Putting Technology at the Center of the Experience.

Automotive 256

Automotive Customer Mobile Recommendation 256

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. in an interview with Retail TouchPoints. But what I like is it can tell you the location of an item within a store.

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Mobile Retail Consumer Customer Experience 237

Retail TouchPoints

NOVEMBER 16, 2021

Companies that want to win and keep customers’ business now must find ways to deliver experiences that meet those expectations — and then continue to improve on those experiences. The most effective way to deliver on those expectations is by providing immersive experiences. Content-Driven Immersive Experiences.

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Outdoor Customer Experience Technology Accessories 262

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

Mobile 238

Mobile POS Channel Recommendation 238

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

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Customer Loyalty Customer Retail Shipping Costs 212

Retail TouchPoints

OCTOBER 31, 2023

Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have. That’s one reason that associates prize schedule flexibility: those citing the lack of it as a reason they consider leaving their employer is up 14% from 2022.

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Omnichannel Consumer Management Technology 272

Retail TouchPoints

NOVEMBER 30, 2021

The original and most potent form of social commerce is embodied by everyday word of mouth, in which people recommend things to their family and friends. Customers recommend products and services to other people, casually and in-the-moment, millions of times each day on social media, in direct messages, texts, emails and so on.

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Social Media Marketing Customer Recommendation 232

GetElastic

JULY 19, 2016

By next year, Forrester estimates that digital technology will play a part in almost 60% of all in-store transactions, which will equate to roughly US$1.8 While you may understand the business critical nature of selling to your market with an omnichannel approach, your CEO and the rest of the C-suite may not be there yet.

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Omnichannel Download Technology Channel 113

Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. Connect customers and employees for a delightful digital experience. Great digital experiences are not delivered in silos. This is still true.

Retail 283

Retail Omnichannel eCommerce Fulfillment 283

Retail TouchPoints

JANUARY 20, 2022

The store is built around personalization, so as customers shop and scan items, machine learning algorithms will offer up tailored, real-time recommendations of other products that the shopper might be interested in — an IRL iteration of the online recommendations engine.

Clothing 236

Clothing Payment Services Apparel Department Stores 236

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

MARCH 23, 2023

Through Snapchat’s AR technology we have seen the evolution of AR from just entertainment and self-expression to true utility for both consumers and businesses,” said Snap in its announcement of ARES. In the next decade we’re excited to take our world-class AR technology to businesses’ websites and apps.

Apparel 162

Apparel Retail Fashion Recommendation 162

Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Fitting Digital into Physical Fashion Retail.

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Fashion Payment Services Jewelry Recommendation 206

Kibo

JULY 17, 2020

Think carefully about creating the best possible customer experience to maximize what should be a short and sweet interaction with valuable customers. BOPAC in its current form might be new to many retailers, but it’s also new to a lot of customers. Deliver A Better BOPAC Experience. Learn More.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53