Retail TouchPoints

FEBRUARY 2, 2024

Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. customers in the Amazon mobile app. customers over the coming weeks. customers over the coming weeks. A Rufus chat box will appear at the bottom of their screen.

Mobile 248

Mobile Recommendation Technology Customer Experience 248

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. All of the technology to make this happen exists today; it’s mostly a matter of tying AI search to checkout systems.

Retail 279

Retail Mobile Consumer Operations 279

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. As early as late summer, Best Buy customers in the U.S. As early as late summer, Best Buy customers in the U.S.

Customer 278

Customer Subscription Customer Experience Technology 278

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Store associates are at the coalface of the bricks and mortar customer experience journey and play a key part in the digitisation of retail.

Customer Experience 85

Customer Experience Customer Retail Technology 85

GetElastic

APRIL 23, 2019

Imagine a customer service experience where the business representative is always available, friendly and equipped to handle any inquiry you send their way. Chatbots are an artificial intelligence-powered technology designed to engage in conversation with human users over the internet. The B2C Experience.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience. Retailers have started using AI to power their e-Commerce experience.

Fashion 150

Fashion Technology Payment Services eCommerce 150

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

MAY 31, 2022

However, according to findings in our 2022 Relevance Report , retail brands aren’t yet availing themselves of this actionable customer data — or if they are, they aren’t yet using it to deliver compelling customer experiences. AI-powered personalized recommendations. Mobile search optimization.

Mobile 324

Mobile Customer Data Recommendation Fashion 324

Retail TouchPoints

DECEMBER 18, 2023

Ecommerce businesses have realized that clean, accurate and diverse data is essential for training AI models to make accurate predictions and recommendations. Like an attentive personal shopping assistant, AI has revolutionized search and discovery in ecommerce over the years to meet demand for personalized experiences.

Recommendation 259

Recommendation eCommerce Jewelry Document 259

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 237

Supplies Customer Experience Technology Omnichannel 237

Retail TouchPoints

FEBRUARY 14, 2023

UK-based digital retailer Very has partnered with AI-powered product search and discovery platform Constructor to transform its product discovery experience across online and mobile channels. Very offers products across fashion, tech, homeware, toys, sports equipment and other categories from more than 2,000 brands.

Toys 209

Toys Fashion Customer Experience Channel 209

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 260

Payment Services Small Business Retail Retail Customer Experience 260

Retail TouchPoints

JANUARY 27, 2022

The way NMG delivers on that brand hallmark has changed quite dramatically over the last 100+ years though, evidenced by the company’s recent announcement that it plans to spend $500 million on digital technology over the next three years. Kupbens is clear that he doesn’t think technology is a magic bullet — quite the opposite.

Recommendation 295

Recommendation Technology Mobile Customer Experience 295

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce. Augmented and virtual reality commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 262

Technology Consumer Mobile Operations 262

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. These key investments and opportunities include: Mobile experience.

Omnichannel 262

Omnichannel Retail Mobile Social Media 262

Retail TouchPoints

NOVEMBER 15, 2023

Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop. It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce.

Payment Services 263

Payment Services Retail Mobile Payments Recommendation 263

Retail TouchPoints

MARCH 23, 2023

Through Snapchat’s AR technology we have seen the evolution of AR from just entertainment and self-expression to true utility for both consumers and businesses,” said Snap in its announcement of ARES. In the next decade we’re excited to take our world-class AR technology to businesses’ websites and apps.

Apparel 162

Apparel Retail Fashion Recommendation 162

Retail TouchPoints

JULY 11, 2022

The locations feature diagnostic tools such as advanced LED technology from SkinScope and ModiFace ’s Derm Skin analyzer to address the specific skincare needs of each customer. Customers will also be able to make purchases on the spot through the deployment of a mobile POS solution within the shop-in-shops.

Beauty and Health 272

Beauty and Health POS Customer Experience Recommendation 272

Retail TouchPoints

OCTOBER 19, 2022

Key takeaways include: Lean on mobile tools, but don’t forget associates: In-store technology is both expensive and necessary, but tapping into the technology shoppers carry in their pockets can defray some of the cost. Invest in Mobile Tools for Shoppers and Associates Alike. Tech Investments Don’t Have to be ‘Sexy’.

Shipping Costs 269

Shipping Costs Omnichannel Webinar Operations 269

365 Retail

JUNE 1, 2023

The advent of Artificial Intelligence (AI) has created a huge potential for stores to deliver an efficient, simple and personalised customer experience on the high street, however, consumers are still wary of this technology. Smart Shelves AI can also enhance the customer experience from behind the scenes.

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52

Retail TouchPoints

NOVEMBER 2, 2022

“We really started thinking outside of the box with digital adoption and how to build a smaller footprint to meet the changing customer needs ,” said Tom Williams, Chief Experience Officer at Discount Tire in an interview with Retail TouchPoints. “We Putting Technology at the Center of the Experience.

Automotive 256

Automotive Customer Mobile Recommendation 256

UpSellIt

MARCH 13, 2024

Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices. Upsellit’s Coupon Experience monitors coupon activity to optimize your coupon strategy.

Marketing 128

Marketing Gifts Recommendation Clothing 128

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

ecomdash

APRIL 4, 2019

Technology is the driving force behind ecommerce and as new tech is discovered, ecommerce has the ability to change and ultimately improve. As exciting new technology is created, businesses can take advantage of it to further personalize their company and online presence. Customer Service Bots. Recommendation Engines.

Technology 70

Technology Improvements Payment Services eCommerce 70

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce. Augmented and virtual reality commerce.

Technology 146

Technology Customer Experience Games Recommendation 146

Sailthru

SEPTEMBER 3, 2019

Mobile marketing is an important aspect of every marketing plan (or at least it should be.) The good news is that technological advances like geolocation enable marketers to do make that happen, more effectively and more accurately. Geolocation tracking can work in a few different ways on mobile devices.

Mobile 98

Mobile Marketing Shopping Carts Presentation 98

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

RetailMinded

JANUARY 4, 2022

For instance, digital marketing has adapted in terms of web design and search engine optimization (SEO) to respond to the increase in mobile searches. . With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . Customer Service Robots . Voice Commerce

Technology 98

Technology Retail Social Media Reference 98

Retail TouchPoints

MARCH 24, 2023

“Shopify integrating Google Cloud’s Discovery AI technology into its enterprise retail solution puts the power of AI directly into the hands of merchants and brands to solve everyday problems,” said Thomas Kurian, CEO of Google Cloud in a statement.

Shopify 301

Shopify Merchant Services Recommendation eCommerce 301

Retail TouchPoints

APRIL 12, 2021

“We were able to rapidly build, pilot and iterate on a digital solution that is enabling virtual parties that match our unique business model,” explained Shiv Dutt, the VP of Digital Experience and Innovation at Pampered Chef. The Transformation for the Taking.

Payment Services 299

Payment Services Retail Mobile Customer Experience 299

Retail TouchPoints

MAY 26, 2021

The MySize solution uses Levi’s size charts, product tables, GTIN, descriptions and other relevant details — alongside MySize’s patented algorithms — to provide online shoppers with a more accurate size recommendation. The solution operates as a plug-and-play widget that can be easily incorporated into a brand’s website. “We

Technology 202

Technology Apparel Operations Recommendation 202