Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. For example, say you try on a white button-down in-store. Despite its growing popularity, many business leaders and IT teams aren’t taking full advantage of this technology.

Consumer 224

Consumer Omnichannel Retail Technology 224

RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

Mobile 150

Mobile Retail Shopping Carts Technology 150

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 220

Subscription B2B Mobile Customer Experience 220

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 294

Supplies Shipping Costs Customer Loyalty Technology 294

Retail TouchPoints

NOVEMBER 28, 2023

Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel. In one client example, it was discovered that consumers who saw a Streaming TV ad were over 2.5X So what does that mean for the rest of us?

Retail 218

Retail Social Media Channel Consumer 218

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. For example, footwear retailer DSW created a “Warehouse Reimagined” store concept that elevates its owned brands, creates shops-in-shops and offers enhanced services.

Travel 193

Travel Clothing Technology Customer Loyalty 193

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

Omnichannel 241

Omnichannel Customer Loyalty B2C B2B 241

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Upsellit allows you to deliver timely and relevant messages to desktop and mobile users, increasing brand visibility and driving immediate action.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

JUNE 17, 2021

The solution provider’s “lift-and-learn” computer vision technology senses when a shopper picks up an item, and this triggers displays of videos and information related to the product without requiring any further action by the shopper. This can take the large audience of in-store shoppers and move them into being omnichannel shoppers.

Beauty and Health 157

Beauty and Health Department Stores Accessories Customer Loyalty 157

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. Invest in Technology Solutions. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers.

Customer Data 225

Customer Data Marketing Customer POS 225

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience. So encourage your customers to start calling you again.

Customer 245

Customer Multi-channel Channel Customer Experience 245

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer 246

Consumer Merchant Services Social Media Technology 246

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Opportunities and Challenges Across Marketing Touch Points Email marketing: Perhaps the most popular example is the email campaign.

Small Business Retail 216

Small Business Retail Marketing Retail Social Media 216

Wiser

OCTOBER 11, 2023

For example, Amazon and eBay. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros: Large customer base, higher sales volume, greater market share. Cons: Intense competition, high customer acquisition costs, need for continuous innovation.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 Customers have begun to express concerns about the link between ecommerce and packaging waste , for example. With all that in mind (dizzy yet?), there’s room for hope.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

DECEMBER 8, 2020

Additionally, they can use it to help drive loyalty, trust and engagement through personalized experiences such as targeted mobile promotions and campaigns. Renewed Emphasis on Convenience Opens the Door for More Customers. COVID-19 shook customer loyalty, with 73% of U.S. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

iVend

JUNE 6, 2022

Brands with a retail strategy that shows they are aware of their responsibilities, and are taking action to make the world a better place are driving greater engagement and loyalty. iVend Loyalty iVend helps retailers communicate their brand ethos. Read more about how retail technology helps to build loyalty.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Retail TouchPoints

NOVEMBER 18, 2020

There are several ways brands can keep their loyal customers coming back, including exceptional service and loyalty and rewards programs. But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior.

Customer Retention 238

Customer Retention Information Customer Loyalty Mobile 238

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 293

Retail Customer Data Customer Experience Social Media 293

Kissmetrics

APRIL 23, 2021

There are many different ways this plays out, but as the technology develops, the opportunities explode. The technology that allows for these immersive reality experiences is constantly evolving, bringing our reality closer to the virtual experience. Mixed reality is where a lot of technology evolution is pushing right now.

Technology 264

Technology Reference Definition Other 264

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? A good example in understanding the hybrid experience is how many companies now let customers order products online and pick them up at one of their local stores. Hybrid Customer Experience Example 1: Carvana. Hybrid Customer Experience Example 2: Birchbox.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? A good example in understanding the hybrid experience is how many companies now let customers order products online and pick them up at one of their local stores. Hybrid Customer Experience Example 1: Carvana. Hybrid Customer Experience Example 2: Birchbox.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. But at the same time, it’s not just about technology.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

iVend

DECEMBER 13, 2022

Learn more about our integrated retail technology platform. They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. Increase customer satisfaction by up to 20%.

Gifts 97

Gifts Retail Technology Social Media 97

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 216

Payments Payment Services Customer Experience Social Media 216

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 183

eCommerce Mobile Channel Customer Loyalty 183

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. Omnichannel is more than just a box that needs to be ticked in order to appeal to your customers. Just look at post-purchase emails , for example. For one, customers have already identified themselves in one way or another. You just need the right in-store technology.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Wiser

NOVEMBER 6, 2023

When customers have all the information they need at their fingertips with just a few clicks, including detailed product descriptions, high-resolution images, and customer reviews reduces uncertainty and builds trust. This not only boosts immediate sales but also fosters customer loyalty and promotes repeat business.

Payment Services 78

Payment Services eCommerce Retail Games 78

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. User Segmentation 5.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

RTP blog

AUGUST 23, 2019

A Main Street presence is essential for specific retail categories, where visiting a local store to see, touch and feel is an important part of the customer journey and buying experience. For example, if you’re buying a fridge, you’ll likely want to compare different products side-by-side and discuss features with a sales associate.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Korona

FEBRUARY 9, 2023

Sales associates must also be trained to identify a customer’s needs and wants, match those needs to a selection of products and show them the value of their options. Communication and sales techniques will allow them to leverage upsell and cross-sell, for example. Choose tactics that will encourage customer loyalty.

Improvements 98

Improvements Payment Services POS Payments 98