Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

NOVEMBER 17, 2023

Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. By prioritizing customer satisfaction, consistency and adaptability, businesses can ensure supply chain resilience and improve inventory management.

Shipping Costs 240

Shipping Costs Customer Experience Supplies Improvements 240

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 284

Customer Experience Customer Omnichannel Social Media 284

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 209

Omnichannel Social Media Customer Loyalty Customer Experience 209

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

lateshipment

APRIL 28, 2024

business professionals rated CX as their priority and thereby are consistently investing more in improving it. While product quality might have been the criteria two-three years ago, it’s no longer the reason why customers choose to do business with you. Today, it’s all about who offers the best customer experience.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 322

Customer Loyalty Operations Improvements Customer Experience 322

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Modern customers expect many things from businesses.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Digital Doughnut

FEBRUARY 6, 2023

The goal of omnichannel retailing is to create a consistent brand experience and make it easy for customers to shop whenever and wherever they want. This approach allows retailers to better connect with their customers, increase sales, and improve customer loyalty.

Omnichannel 98

Omnichannel Social Media Customer Loyalty Retail 98

GetElastic

AUGUST 18, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. 59% of customers prefer not to interact with a sales representative.

B2B 145

B2B eCommerce Payment Services Marketing 145

Prisync

JANUARY 24, 2018

If you’ve achieved to attract visitors to your store and gained a sustainable traffic, then you should think the next step which will be about converting visitors to actual customers and keep them loyal to your store. That’s why you should think customer loyalty like a puzzle.

Customer Loyalty 40

Customer Loyalty Improvements Customer eCommerce 40

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

Retail 262

Retail Shipping Costs Improvements Customer Experience 262

Retail TouchPoints

MARCH 20, 2024

By leveraging customer data and AI to provide product recommendations, special offers or exclusive deals that resonate with individual consumers, you, as retailers, can drive higher sales to get the best answer for every shopping query. These needs include information on current trends, knowledge about the customer (e.g.

Small Business Retail 241

Small Business Retail Recommendation Consumer Customer Data 241

Retail TouchPoints

SEPTEMBER 22, 2022

The in-store shopping experience can never be replaced, but it does need to be improved. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. Whenever a customer opens their wallet, they need to feel this.

Customer Loyalty 271

Customer Loyalty Social Media Customer Experience Fashion 271

Retail TouchPoints

AUGUST 24, 2023

All that spending will deliver a treasure trove of data for marketers and ecommerce managers to spot trends, buying patterns and other “in-the-moment” factors. Become a trained ally : Beyond in-the-moment opportunities, generative AI helps retailers improve the consumer experience long-after the first – or 50th – sale.

Toys 230

Toys B2C Social Media Accessories 230

365 Retail

MARCH 8, 2023

As one of the world’s largest e-commerce markets in terms of sales, retailers and brands should look to China to keep on top of key trends, innovations, and consumption behaviours. Market research firm Forrester predicts a fifth of B2C brands in China will use digital idols to improve consumers’ shopping experiences in 2023.

eCommerce 72

eCommerce Outdoor eCommerce Marketing Hobbies 72

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. In this article, we will explore practical strategies that independent UK taxi companies can adopt to improve efficiency and cut costs.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

MAY 1, 2024

Research indicates a 40% improvement in mood with exposure to pleasant scents. Human-Centric Design for Customer Loyalty Winning customer loyalty starts with a human-centric design grounded in behavioral economics and analytics. Immersive stores provide fuel for self-expression and memorable shared moments.

Technology 232

Technology Arts Payments Customer Loyalty 232

RTP blog

MARCH 12, 2018

With these new formulas for success come new considerations and pitfalls for retailers to consider as they innovate and strive to understand how different channels and customer touch points interact. Based on experience working with leading retailers globally, here are four retail trends to watch.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150

Retail TouchPoints

APRIL 25, 2024

Here are four ways retailers can enhance the efficacy of their retail media network and boost profitability in the process: Venturing into Untapped Markets While some markets are already reaping the benefits of RMNs, some regions have yet to fully embrace this trend.

Retail 201

Retail Customer Loyalty Technology Marketing 201

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Retail TouchPoints

JANUARY 18, 2024

Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue. While brands can keep more customers coming back to apps by improving features themselves — and optimizing onboarding and opt-ins — they must also focus on how today’s consumers prefer to interact with brands.

Retail 291

Retail Customer Loyalty Games Reference 291

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

GetElastic

DECEMBER 3, 2018

Identify weak spots – if a lot of customers are complaining about the same thing, it’s an opportunity for you to identify and address weaknesses in your sales flow. Here are three emerging trends to collect feedback: Surveys. If you listen to your customers, you not only improve your business, you increase customer loyalty.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Algopix

APRIL 20, 2023

By analyzing this data, sellers can identify trends and patterns in customer behavior, optimize their listings and pricing strategies, and improve their overall performance on the platform. These insights provide valuable data on key metrics that can help you identify areas for improvement and boost your sales.

Improvements 107

Improvements Customer Loyalty Information Customer Experience 107

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 202

eCommerce Order Fulfillment Fulfillment Multi-channel 202

Retail TouchPoints

SEPTEMBER 28, 2022

What steps should retailers take to maintain customer loyalty? . Reasor: Consumer loyalty and engagement should be top-of-mind for retailers, especially in this environment. RTP: Should retailers engage with customers more regularly during this cycle as prices continue to rise? Reasor: In short, most definitely!

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Algopix

DECEMBER 2, 2020

New trends in online shopping have drastically changed the way consumers approach the buying process. AI advancements in retail catalog optimization are here to help by eliminating human error and improving the usability of customer data. And in many cases, that experience is more important than price or quality.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

SEPTEMBER 30, 2021

The consumer panel has been a staple research method for acquiring consumer opinion and feedback on product ideas and trends for decades. Many CPG brands are leveraging NLP to achieve digital sensory analysis — or in other words, to understand and measure customer preferences on taste, smell and more with technology.

Consumer 259

Consumer Social Media Improvements Customer Loyalty 259

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 295

Supplies Shipping Costs Customer Loyalty Technology 295

SellBrite

MAY 13, 2019

trillion by 2021 , with so many more users to reach, we put together a list of six of the biggest mobile trends in ecommerce that are driving sales at the moment, to show you how to bridge those gaps and drive your sales into the future. Customers are becoming more and more aware of how their buying choices fit into a wider ecosystem.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Wiser

OCTOBER 3, 2023

This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior. These learnings can be used to improve future promotions, ensuring continual improvement and maximizing return on investment (ROI).

Improvements 144

Improvements Technology Marketing Customer Loyalty 144

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44