Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. Brands can initiate various customer loyalty and rewards programs based specifically on what customers are doing with those products.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . > Receive Delivery Experience Feedback – Gather feedback from customers about their delivery experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 11, 2020

Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. This control ideally positions brands to encourage long-lasting customer loyalty. The Brand Matters.

eCommerce 202

eCommerce Operations Fulfillment Customer Loyalty 202

Retail TouchPoints

SEPTEMBER 14, 2023

“When you’re talking about same-day or next-day delivery and the last mile, it’s not only the labor and equipment needed to move it; it’s also inventory positioning,” said Matt Katz, Managing Partner at SSA & Co. in an interview with Retail TouchPoints. Unemployment is at 3.5%

Shipping Costs 272

Shipping Costs Fulfillment Shipping Customer Loyalty 272

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JANUARY 25, 2022

During a time when uncertainty is still heightened, customers appreciate the truth. And like most personal relationships, customer loyalty is built on trust. Virtual service tools on your website are also a great way to take this a step further and let customers ask questions and get answers quickly.

Management 263

Management Marketing Order Fulfillment Customer Experience 263

Forrester eCommerce

AUGUST 11, 2021

Have you noticed the growing link between commerce and loyalty? Our first deep dive was into promotions and offer management tools, which we define as: Software that helps businesses personalize, distribute, automate, and track promotions, incentives, and other offers across digital and physical touchpoints.

Management 427

Management Other Customer Loyalty Customer Experience 427

lateshipment

AUGUST 27, 2021

In this blog, we’ll cover… The existing gap with returns in eCommerce retail The need for a returns management solution to close the gap FAQs from retailers when it comes to returns, etc With this blog, be sure to get to know the ins and outs of returns management and how to optimize it for customer satisfaction.

Shopify 130

Shopify Merchant Services Management Shipping Costs 130

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 251

B2B eCommerce BigCommerce Omnichannel 251

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 349

Customer Loyalty Operations Improvements Customer Experience 349

Retail TouchPoints

AUGUST 4, 2021

With turnover rates reaching 67% for part-time retail employees when compared to other industries, it’s no secret that retail owners and operators are scrambling to find a sustainable solution to protect their business. This also improves the overall health of the business and allows retailers to better connect with their customers.

Customer Retention 264

Customer Retention Customer Customer Loyalty Operations 264

Retail TouchPoints

MARCH 25, 2021

The Optoro Returns Experience solution can help drive customer loyalty by reducing hassles through an easy-to-use returns portal, instant credit options and contactless in-store drop-offs with no packaging or label required. retailers can use Optoro’s intelligent Returns Management? Additionally,? ?retailers and save time with?

Customer Loyalty 290

Customer Loyalty Retail Technology Improvements 290

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management. Navigating the Dynamic and Evolving Shipping Industry.

Supplies 316

Supplies eCommerce Shipping Costs Customer Loyalty 316

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Shoppers may only see the front-end user experience, but the back-end operational systems play a crucial role in creating frictionless shopping journeys.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

Wiser

JANUARY 4, 2024

By setting lower prices, businesses can have competitive prices , attract price-sensitive customers, and potentially command a larger market share. This strategy, however, requires the business to operate at a lower cost to avoid financial losses. Firstly, understand your customer’s price sensitivity.

Operations 145

Operations Customer Loyalty Small Business Retail Consumer 145

Retail TouchPoints

JULY 20, 2022

So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . While some companies are actively investing in internal, verticalized operations, others are shifting to third-party manufacturing and nearshoring to effectively (and profitably) respond to demand.

Supplies 305

Supplies Shipping Costs Customer Loyalty Technology 305

BigCommerce

JUNE 1, 2017

You probably already know how important inventory management is. Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. But, great inventory management can also increase your sales.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

FEBRUARY 26, 2024

Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. Most recently, he was Acquia’s COO, leading all aspects of customer success, professional services, global support, security and operations.

Improvements 315

Improvements Payment Services Consumer Banking 315

Retail TouchPoints

OCTOBER 26, 2022

“During her tenure as Interim CEO, Sue took consequential actions to increase liquidity and establish the groundwork to improve customer loyalty, traffic and market share,” said Harriet Edelman, Independent Chair of BB&B’s Board of Directors in a statement.

Customer Loyalty 253

Customer Loyalty Supplies Operations Marketing 253

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 246

Shipping Costs Improvements Live Chat Retail 246

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics.

Payment Services 238

Payment Services Retail Point of Sale Supplies 238

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 230

eCommerce Order Fulfillment Fulfillment Multi-channel 230

Algopix

DECEMBER 8, 2019

While all these tactics may be successful, there is a proven method to boost sales and customer loyalty that has received little attention to date. Imagine just for a moment that you operate a physical store. Let’s discover how smart catalog management and more data can improve performance: More traffic. Customer Loyalty.

Management 78

Management Customer Loyalty Social Media Payment Services 78

365 Retail

MAY 14, 2024

With its bespoke advisory services and a vast network of 39 specialised providers, the firm is reshaping how enterprises approach e-commerce operations, offering solutions that not only streamline processes but also significantly enhance customer engagement and satisfaction—all delivered free of charge and with no obligation to the retailer.

eCommerce 52

eCommerce Games Retail Operations 52

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers. Chatbots and Virtual Assistants AI-powered chatbots and virtual assistants are transforming customer service in the retail and CPG sectors.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations.

Retail 356

Retail Supplies Customer Loyalty Fashion 356

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. All these laws must be considered in your customer service, operations and fulfillment procedures or your program runs the risk of a costly lawsuit or state action.

Gifts 264

Gifts Payment Services Payments Multi-channel 264

Kibo

APRIL 28, 2022

An enterprise order management system (OMS) is a centralized platform that helps businesses manage inventory, orders, and shipping. Retailers use an OMS to connect their eCommerce store with back-end systems like their warehouse management system (WMS) or enterprise resource planning (ERP) system. WMS, ERP, etc).

Management 62

Management Shipping Costs Order Fulfillment Fulfillment 62

Retail TouchPoints

SEPTEMBER 18, 2023

Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more. Now qualified sellers can borrow more, up to $5 million.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

NOVEMBER 17, 2023

Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner. In manufacturing, product substitution can be a valuable tool for optimizing inventory management.

Shipping Costs 260

Shipping Costs Customer Experience Supplies Improvements 260

Korona

OCTOBER 7, 2022

Liquor store inventory management is one of the most daunting challenges for any liquor store owner or manager. And while there are many benefits to owning a liquor store, inventory management can be particularly onerous for the uninitiated. Challenges of liquor store inventory management. Table of Contents.

Management 52

Management Payment Services POS Point of Sale 52

Retail TouchPoints

AUGUST 7, 2023

The more add-ons you offer from other vendors, the more complex managing subscriptions can become. Cloud platform providers, also known as marketplace operation applications (MOAs), provide the technology to enable digital marketplaces.

Subscription 242

Subscription B2B Mobile Customer Experience 242

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 277

Retail Shipping Costs Improvements Customer Experience 277

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

MARCH 17, 2023

Another idea for the retail sector includes inviting key customers to receive digital NFT innovations that allow them to access specific rooms in a metaverse with special features. The “invitation only” exclusivity pairs like-minded customers who can network. This approach will improve customer loyalty and retention.

Cryptocurrencies 306

Cryptocurrencies Automotive Merchant Services Arts 306