Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Creator Studio even has a calendar view so you can see all the content published and scheduled to publish, which is awesome for social media teams.

Social Media 359

Social Media Marketing Customer Loyalty Other 359

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

ChannelSale

DECEMBER 1, 2023

Here are some suggestions for enhancing this crucial stage: Targeted Advertising: Target customers who are most likely to need your product or service using data-driven marketing techniques. Using tools like Google Ads or social media advertising, you can carefully target your audience. Building Trust: Building trust is crucial.

Consumer 52

Consumer Management Demo SEO 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

ESW

DECEMBER 4, 2023

Benefits of Product Drops When executed properly, product drops act as a powerful marketing and DTC strategy that drives sales, builds customer loyalty and helps brands maintain a competitive edge. This can lead to increased revenue, media coverage, social media engagement and greater brand visibility overall.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. 32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call.

Customer 234

Customer Multi-channel Channel Customer Experience 234

UpSellIt

JULY 13, 2023

An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

BigCommerce

FEBRUARY 1, 2018

One thing that can be time consuming in managing the day-to-day tasks in a business is bouncing back and forth between tasks. Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 285

Retail Customer Data Customer Experience Social Media 285

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

lateshipment

AUGUST 13, 2021

Dropshipping is gaining momentum and slowly becoming a more preferred choice than traditional eCommerce businesses as it helps businesses profit by selling products online without managing inventory on their own. While we’re talking about dropshipping, it’s safe to say it’s not a get-rich-quick-scheme.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? As a result, many businesses have turned their attention to a more “organic” means of reaching customers online: the influencer. So what’s the plan?

Retail 244

Retail Recommendation Games Consumer 244

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. But few retailers realize how important fairness is for loyalty. Let’s look at why.

Retail 233

Retail Beauty and Health eCommerce Social Media 233

Smile.io

FEBRUARY 16, 2024

   As customers continued discovering the brand online through social media, press, or by word of mouth, a strong community took shape. It was time to start rewarding this community for its loyalty. 📣 “Loyalty is integral to our business. Deactivating their former loyalty program.

Customer Loyalty 77

Customer Loyalty Shipping Costs Social Media Customer 77

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. Agile CRM: How to Adapt to Changing Consumer Preferences and Win Customer Loyalty.

Payments 207

Payments Payment Services Customer Experience Social Media 207

iVend

DECEMBER 13, 2022

Statista tells us that 88% + of shoppers use vouchers and discount codes, and 68% of shoppers say that promotions increase their loyalty §§. In fact promotions literally have a ‘feel-good factor’, with a study showing that recipients of a voucher had a 38% ++ increase in their oxytocin levels!

Gifts 95

Gifts Retail Technology Social Media 95

lateshipment

FEBRUARY 26, 2020

In this age of social media, shoppers wield a greater power to move the masses with their expressions of pleasure or displeasure over their experiences with brands. 60-75% of customers will do business with a company again if the company handles a customer service issue fairly, even if the outcome isn’t in their favor.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

RetailMinded

JANUARY 29, 2021

This year, with online shopping on the rise, a huge increase in holiday returns are expected to follow, so it’s no surprise that 70% of firms are worried about the growing impact of returns on their bottom line, according to a Brightpearl study. Eliminate Friction From The Return Process . Analyze Why You’re Getting Negative Reviews.

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Kissmetrics

JUNE 7, 2021

Should your brand make a serious, emotional ad or produce fun, light-hearted content on social media? Each element can make or break your Father’s Day sales event, so take the time to study each example closely. Great design draws customers in and can help make shopping for dad a bit easier. Chiff.com.

eCommerce 219

eCommerce Marketing Social Media Events 219

RetailMinded

FEBRUARY 20, 2023

Amplify Your Associates’ Reach via Social Marketing If you’re making the right hiring decisions, your sales associates should be prime examples of who you’d want as brand ambassadors. Leverage their established social media following by having them promote your products or services on their social channels.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Create opportunities for user-generated content.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

RTP blog

JANUARY 26, 2018

Business Insider did a one-week study of the problem and reported that “While Starbucks promises mobile orders will be ready within three to five minutes of placing an order, the chain fulfilled this promise in just one out of five visits.” Getting customer feedback on your loyalty program is vital.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Ecommerce Platforms

SEPTEMBER 1, 2022

A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment. Ecommerce functionality: Often, it’s helpful to find a POS solution which combines online store management with offline store functionality.

POS 197

POS Payment Services lightspeed Payments 197

retailnext

MARCH 10, 2020

As a retail store owner or manager, you’re always looking for the best way to get new shoppers into your store and keep existing customers coming back for more. It’s tempting to try a little bit of every marketing method and hope that something, somewhere, will bring in more customers. Social Media.

Channel 64

Channel Small Business Retail Social Media Marketing 64

SellBrite

APRIL 15, 2019

Of all the reasons why customers buy something, saving money is near the top of the list. Studies show that customers spend 25% more money with a coupon than without one. With the right coupon marketing strategy, you can target customers where they already spend time online: via email, text, and social media.

Improvements 105

Improvements Marketing Social Media Shipping Costs 105

Omnisend

JUNE 15, 2021

Ultimately, the goal is to keep the lifecycle cyclical and forever turning, always engaging with customers. Doing so creates a lifelong customer that engages with and purchases from you over and over again. After all, a staggering 79% of merchants state that they rely on returning customers.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Korona

NOVEMBER 10, 2022

When experts predict a recession, you’ll likely need to change some of your company’s management directives to stay as close to profitable as possible. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

ESW

MAY 20, 2019

That’s why AJ Agrawal , Founder of Verma Media, says designing an exceptional customer service policy is one of the most important things a growing eCommerce brand can do. If customers feel they cannot easily communicate with the brand or express their frustrations, they will turn to social media — and possibly to other brands.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

Kissmetrics

FEBRUARY 16, 2021

How do you inspire customer loyalty? PPC and social campaigns might not be the first things that come to mind—but maybe they should. Most marketers focus on acquiring new customers when it comes to paid marketing. That’s understandable—who wouldn’t want new customers? Why Customer Loyalty is Important.

Customer Loyalty 269

Customer Loyalty Customer Shipping Costs Social Media 269

Korona

MARCH 16, 2023

Table of contents Fair pricing strategy Impeccable customer experience Cleanliness Product placement Loyalty program Improve digital presence Local advertising Leverage thrift store POS System Fair Pricing Strategy for Your Thrift Store One of the most important aspects of running a successful thrift store is to have a fair pricing strategy.

POS 52

POS Social Media Gifts Accessories 52

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. This approach helps businesses optimize their operations and create better experiences for customers.

Retail 41

Retail Operations Management Improvements 41

Smile.io

DECEMBER 1, 2021

High entry point If you don't know who to contact, approach a CEO or regional manager. From here, go directly to your prospect or ascend the management structure, sourcing information and gaining credibility along the way. Read their social media output and LinkedIn feed. Sign people up to your social media app.

B2B 76

B2B Social Media Reference Information 76

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. Each carrier like DHL, FedEx, and UPS has its pros and cons.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Offering personalized account management. Delivering personalized error messaging.

B2B 146

B2B eCommerce Customer SEO 146