Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. Mary’s College of California.

Payment Services 260

Payment Services Retail POS Operations 260

Retail TouchPoints

FEBRUARY 18, 2022

So a higher AOV has the potential to expand CLV down the road, if they maintain the loyalty and keep that customer coming back.”. Given these other priority shifts, it makes sense that data collection and management is a key focus for ecommerce executives in 2022. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298

Kibo

MARCH 24, 2022

According to a Forbes Study, 96% of customers rate their experience with brands as a major judgment factor towards loyalty. According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. Download Now.

Management 62

Management Retail Download Customer Loyalty 62

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. This also improves the overall health of the business and allows retailers to better connect with their customers. Establish well-defined team roles and responsibilities.

Customer Retention 264

Customer Retention Customer Customer Loyalty Operations 264

Retail TouchPoints

MARCH 26, 2021

Here are a few examples of how technology enhances customer experience and strengthens brand value. Modern Warehouse and Production Management Systems for Product Customization. Following the rise of individualism, modern customers now seek customized products that connect directly with their lifestyles.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

SEPTEMBER 22, 2022

This type of localization benefits the consumer by providing a more seamless, personalized and successful shopping experience, and it benefits the retailer by increasing customer loyalty and overall sales. If a store is devoid of desired colors or sizes, or the product itself, this will inevitably result in customer dissatisfaction.

Customer Loyalty 284

Customer Loyalty Social Media Customer Experience Fashion 284

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In a recent study, Adobe found that emails with personalized subject lines receive almost 20% higher open rates than mass emails. Yet subject lines are just the beginning.

Small Business Retail 230

Small Business Retail Marketing Retail Social Media 230

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. Harnessing its capabilities while remaining vigilant about its pitfalls is the way forward.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 285

eCommerce Omnichannel Customer Loyalty Fulfillment 285

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

FEBRUARY 11, 2021

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? The more points their customers have earned, the bigger and better the rewards they can get. What will 2021 hold?

Customer Loyalty 46

Customer Loyalty Customer Accessories Banking 46

ChannelSale

DECEMBER 1, 2023

This stage is essential since it’s at this point that potential customers evaluate their options and select the service or item that best meets their needs. Effectively managing this phase can have a significant impact on conversion rates. Customers want to be completely informed before making a purchase.

Consumer 52

Consumer Management Demo SEO 52

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. 32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call.

Customer 260

Customer Multi-channel Channel Customer Experience 260

Retail TouchPoints

JULY 20, 2020

By optimizing excess inventory management and partnering with off-price retailers, companies can distribute leftover products through a simplified process that creates additional revenue and reduces harmful waste — a proven win-win recipe for brand growth, customer loyalty and sustained success.

Shipping Costs 149

Shipping Costs Retail Fashion Customer Loyalty 149

Retail TouchPoints

DECEMBER 8, 2020

The pandemic turned customer behavior on its head, eroding long-standing relationships that took brands years to build. COVID-19 shook customer loyalty, with 73% of U.S. Leibovitz has more than 18 years of product management, strategy and marketing expertise in the communications industry.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? As a result, many businesses have turned their attention to a more “organic” means of reaching customers online: the influencer. So what’s the plan?

Retail 270

Retail Recommendation Games Consumer 270

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Tips for Meeting PCI DSS Compliance.

Payment Services 264

Payment Services Retail Electronics Information 264

Kissmetrics

AUGUST 12, 2021

It’ll earn you good press and build a positive reputation while increasing customer loyalty. Ask customers what they’d like to see changed, what new menu items they’d love, or what specials would bring them back. In fact, studies show humans crave newness. Create a Cohesive Brand Voice. This works.

Social Media 331

Social Media Marketing Information Other 331

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. SAP Emarsys Mobile Wallet makes this experience convenient and easy for marketers to implement and optimise, so the customer has the best possible shopping experience.” The result?

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

lateshipment

SEPTEMBER 14, 2020

Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand. This doesn’t bode well for businesses like yours, especially at a time when customers are more dependent than ever on online commerce. Featured Speakers.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 302

Retail Customer Data Customer Experience Social Media 302

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Automated Direct Messaging (ADM) can be used for various purposes such as customer service, account management, and marketing campaigns. Want to see it in action?

Social Media 359

Social Media Marketing Customer Loyalty Other 359

Korona

AUGUST 12, 2022

If you work in any capacity of the retail industry then you must have heard at least some knowledge of customer loyalty programs. Over the last couple decades, customer management and rewards programs have blossomed and proliferated alongside more bigger developments in the digital world. . When was it started?

Customer Loyalty 52

Customer Loyalty POS Customer Retention Point of Sale 52

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Kissmetrics

OCTOBER 5, 2020

This boosts customer loyalty and makes people feel more of an affinity with your brand. Hence, you should look for case studies, testimonials and reviews that show the agency is capable. They also offer a range of general services, such as influencer marketing and social media management for SMBs. #6 Increase Engagement.

Social Media 363

Social Media B2B Document Information 363

lateshipment

FEBRUARY 26, 2020

When your customer’s in-transit order is likely to go haywire, you can preemptively inform the customer regarding the issue and also offer solutions based on their expectations such as re-shipping the order via an expedited shipping option, offer a discount or a refund on their next purchase.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Smile.io

FEBRUARY 16, 2024

📣 “Loyalty is integral to our business. Ecommerce Manager at Dr. Sam's We sat down with Sarah Wimpenny, Sr. Ecommerce Manager, to learn more about how Dr. Sam’s customer loyalty program has evolved over time.    Exporting customer loyalty data from their old loyalty provider.

Customer Loyalty 76

Customer Loyalty Shipping Costs Social Media Gifts 76

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

AUGUST 10, 2020

And as one of the final touch points a brand has with a consumer, having a designated role to focus on the supply chain is critical in helping your business keep up with the ever-evolving customer experience, which requires businesses to rapidly adopt new technologies, manage visibility and prioritize returns. Embracing Technology.

Supplies 154

Supplies eCommerce Merchant Services Retail 154

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 141

Consumer Payment Services Fulfillment Multi-channel 141

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. But few retailers realize how important fairness is for loyalty. Let’s look at why.

Retail 259

Retail Beauty and Health eCommerce Social Media 259

ESW

DECEMBER 4, 2023

It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty. Benefits of Product Drops When executed properly, product drops act as a powerful marketing and DTC strategy that drives sales, builds customer loyalty and helps brands maintain a competitive edge.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

lateshipment

AUGUST 13, 2021

Dropshipping is gaining momentum and slowly becoming a more preferred choice than traditional eCommerce businesses as it helps businesses profit by selling products online without managing inventory on their own. While we’re talking about dropshipping, it’s safe to say it’s not a get-rich-quick-scheme.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

RTP blog

MAY 10, 2019

Real-time data is one of the most significant assets in a company’s supply chain management toolkit. This segmentation results in lengthy manual data management processes getting relied upon to provide an understanding of what is taking place throughout the supply chain.

Supplies 150

Supplies Retail Multi-channel Customer Loyalty 150

iVend

DECEMBER 13, 2022

Statista tells us that 88% + of shoppers use vouchers and discount codes, and 68% of shoppers say that promotions increase their loyalty §§. In fact promotions literally have a ‘feel-good factor’, with a study showing that recipients of a voucher had a 38% ++ increase in their oxytocin levels!

Gifts 85

Gifts Retail Technology Social Media 85