Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 261

Customer Multi-channel Channel Customer Experience 261

365 Retail

DECEMBER 12, 2022

Karel Schindler, CEO of ROI Hunter outlines four trends that retailers cannot afford to ignore next year: 1) Discount doubt: Consumers will wise up. Discount deluge is in full swing, with some UK retailers having offered savings of up to 80% for Black Friday this year. New research by Which? in November 2022.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

RetailMinded

JANUARY 10, 2024

To help, consider the four, Retail Minded approved resources below. In fact, this is a huge appeal to customers across the generations and has opportunities that appeal to many categories that include home decor, beauty and wellness, accessories and fashion, paper goods, pet products, kids and baby goods, and jewelry. Why or why not?

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. Providing a consistent user experience and financing across retail channels also helps merchants build brand equity. Bottom Line.

Merchant Services 255

Merchant Services Payment Services Payments Point of Sale 255

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The way that we assess all the opportunities that come in is thinking about how we can do something truly different,” D’Arcy said in an interview with Retail TouchPoints.

Fashion 244

Fashion Travel Multi-channel Games 244

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support). Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

JULY 14, 2023

How to Inspire Customer Loyalty with an Assist from AI Brands can now replicate a positive in-store experience online, but the right AI products can equip them to level up when it comes to personalization. With AI, brands can analyze customer behavior across shopping channels to provide highly customized product suggestions.

eCommerce 216

eCommerce Order Fulfillment Fulfillment Multi-channel 216

RTP blog

AUGUST 23, 2019

By Derek O’Carroll, Brightpearl If you Google “buy online pick up in store” (BOPIS), you’ll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart. of total retail spend within the next four years.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Grocery trade spend will be resolved or replicated in the digital world.

Shipping Costs 318

Shipping Costs Payment Services Multi-channel Mobile Payments 318

RTP blog

MAY 10, 2019

While supply chain professionals understand the value of visibility and the necessity of making proactive decisions, the majority of retailers still lack the required level of visibility to enable those decisions to get made. Fortunately, retailers can access supply chain visibility by implementing a digitized platform.

Supplies 150

Supplies Retail Multi-channel Customer Loyalty 150

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. The goal of a gift card program may seem simple: to establish sales within your own brand’s retail locations and online store.

Gifts 251

Gifts Payment Services Payments Multi-channel 251

365 Retail

NOVEMBER 13, 2023

Navigating the rollercoaster of customer expectations is often a bit like walking a tightrope for retailers. We’ll look at what seasonal demand means and its impact on retail businesses, coupled with actionable insights on dealing with related obstacles while taking action to optimise profitability.

Retail 52

Retail Shipping Costs Multi-channel Supplies 52

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits.

Consumer 224

Consumer Gifts Events Customer Experience 224

365 Retail

FEBRUARY 23, 2022

But retail subscription services aren’t a new phenomenon: magazine and newspaper services have been around for decades while Blockbuster gave way to Amazon Lovefilm (its DVD rental service) before streaming took over. . The rise of hybrid retail. 45% of consumers streamed live television at least weekly, up from 20% in 2017. .

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Korona

NOVEMBER 30, 2022

The success of a retail business depends on its ability to retain customers and build loyalty. Customer engagement is based on product quality, price, customer service, and loyalty programs. Loyalty programs aim to reduce selling costs, build customer profiles for targeted offers, and increase sales. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. Create a constant forum for communication In the age of social media, a potential customer can discover you on a number of online channels.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 141

Consumer Payment Services Fulfillment Multi-channel 141

Korona

FEBRUARY 13, 2023

To grow your retail business in today’s landscape, you must go beyond your website or physical store. It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Kibo

AUGUST 21, 2020

an eyeglass retailer). Product Recommendations are essential to meeting the aggressive performance goals of online retailers and are a proven method for driving profitability. A product recommendations solution is considered a must-have for most online retailers and it’s easy to get started with basic implementation.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

OrderDynamics

SEPTEMBER 21, 2017

By now, all retailers know that Multi-Vendor Unified Commerce systems are a necessity in modern retail. Customers expect to shop across channels without a hassle. Merchandise is the core of retail. People want or need things, and retail supplies it. Shopping seamlessly. Automation or Augmentation?

Payment Services 57

Payment Services Multi-channel Payments Channel 57

retailnext

FEBRUARY 19, 2020

And so, brand loyalty is threatening to slowly slip away. In the face of uprising challenges, retail brands must continue to expand the consumer base, build customer relationships, increase brand awareness, boost consumer relationships, enhance loyalty, and much more. Catering to ever-changing customer demands.

Management 59

Management Retail Shipping Costs Multi-channel 59

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Retalon

SEPTEMBER 3, 2021

Is there a retail bubble? It’s a tough time for retailers, but also a time that presents great opportunities. In the past, retailers with the largest size and quantity of physical locations dominated the retail landscape. What was once the driving force behind the development of the retail bubble, has now burst.

eCommerce 41

eCommerce Retail Multi-channel eCommerce Platforms 41

Algopix

DECEMBER 2, 2020

Customer experiences are the ultimate deciding factor that separates successful companies from the rest. That’s why so many organizations now use artificial intelligence (AI) to create an exceptional retail experience. Retailers must aim to make switching among these sales channels easy. Catalog Price Optimization.

Customer Experience 78

Customer Experience Improvements Management Customer 78

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

OCTOBER 21, 2022

Anil Aggarwal: Founder, Chairman & CEO of Personatech , Founder of Shoptalk, Retail Meetup, and Several other Companies. Anil has had successful exits as Founder/CEO of 10 different startups, totaling more than $650 million, with some notable companies including Shoptalk , Groceryshop, Retail Meetup, and more.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Smile.io

MAY 4, 2022

In this article, I lay out 7 strategies that could help you revitalize your online store, engage your customers, and grow your revenue. Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking. Reebok Post Purchase Email Email is an effective channel for earning repeat business.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Retalon

APRIL 27, 2021

How is retail digital transformation changing the industry? Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. The top ways digital transformation is changing retail.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Omnisend

JANUARY 8, 2024

You can send post-purchase emails and drip campaigns based on customer data and behavior. These timely emails make customers feel valued, understood, and appreciated. It also sets the tone for a strong and lasting relationship Birthday and anniversary series : Celebrate the customer’s special occasions.

Customer 88

Customer Customer Retention Social Media X-cart 88

Korona

JANUARY 27, 2022

The lifeblood of a successful retail business is mainly dependent on the retailer’s ability to provide consumers with quality products in sufficient quantity from the right place at the right time. Effective inventory management helps you meet your customers’ demands and generate sales. It’s not easy.

Small Business Retail 52

Small Business Retail Shipping Costs POS Retail 52

SellBrite

OCTOBER 16, 2019

This type of ecommerce encompasses any purchase a consumer makes from an online retailer, such as Amazon or Etsy, and is generally what comes to mind when you think of online shopping. Establish a loyalty or reward program. The post B2B Ecommerce: Complete Guide for Retailers appeared first on Sellbrite.

B2B 90

B2B eCommerce B2C Merchant Services 90

Sailthru

MAY 9, 2018

Some of these barriers are relatively easy to dismantle–if publishers can leverage the immense value of cross-channel personalization, like many Sailthru customers have done. Readers live in a multi-channel world. Lack of cross-channel reader experience is the top barrier, according to 45% of media executives.

Multi-channel 60

Multi-channel Customer Retention Channel Customer Loyalty 60

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

GetElastic

SEPTEMBER 26, 2019

Apryl Erickson, Vice President, eBusiness & Customer Centricity, HID Global Erickson is a strategic, customer-centric business leader with HID Global and is responsible for driving commercial digital business and customer experience strategies. Twitter LinkedIn. Jay Nikolich , VP, Ecommerce, Pharmavite. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space , today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals. The answer: Customer care.

Customer 62

Customer Multi-channel B2B Omnichannel 62