365 Retail

MAY 17, 2022

In this context, solutions that manage the growing number of complex multi-channel payments for retailers while delivering hyper-personalised services – aka services that respond to the specific needs of the merchant, based on their target demographic habits and preferences and geographical regions – is important for customer experience.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Retail 285

Retail Social Media Multi-channel Channel 285

Retail TouchPoints

JULY 6, 2022

has named Reliance Retail Ltd. as its official retailer across all channels in India. The long-term franchise agreement will allow Reliance to introduce Gap’s latest offerings through a mix of exclusive brand stores, multi-brand store expressions and digital commerce platforms. in a statement. “We in a statement.

Multi-channel 267

Multi-channel Consumer Electronics Fashion Retail 267

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The Brandcrush platform is available globally and is currently undergoing integration with Criteo’s retail media solutions.

Retail 256

Retail Omnichannel Multi-channel Point of Sale 256

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Multi-channel 253

Multi-channel Payment Services Consumer Automotive 253

Retail TouchPoints

SEPTEMBER 6, 2023

Crate & Barrel Holdings (CBH) will embark on a multi-year digital transformation that will leverage significant investments in talent, technology and infrastructure.

Multi-channel 258

Multi-channel Supplies Customer Experience Technology 258

Ecommerce Platforms

DECEMBER 18, 2017

If you're an ecommerce professional and have tried to expand to a retail store or an online marketplace like Etsy or Amazon, you would know how complicated the process can get. The great part is that all of the inventory is automatically tracked when sales are made, regardless of the channel being used. A lot of things can go wrong.

Multi-channel 134

Multi-channel Shipping Costs Channel Management 134

Wiser

DECEMBER 6, 2018

In the world of retail, the internet has given way to eCommerce and its rapid shipping, easy price comparisons, and other perks for consumers. The rise of eCommerce is also behind the prevalence of multi-channel shoppers: folks who buy from both online and in-store channels. . Personally, which channel do you prefer?

Multi-channel 68

Multi-channel Channel Shipping Costs eCommerce 68

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. Strong loyalty programs are becoming more important as overall brand loyalty fades and retailers fight to hold onto their existing customers.

Omnichannel 251

Omnichannel Payments Multi-channel Retail 251

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. This reorganization around proprietary data is what has led us to today’s retail media boom. Identify talent gaps.

Retail 268

Retail Multi-channel Omnichannel Technology 268

Retail TouchPoints

OCTOBER 27, 2021

This blind spot has always foiled retail marketers, but the issue has become more urgent as CMOs demand greater attribution and measurement for every ad dollar spent. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer.

Multi-channel 297

Multi-channel Games Retail Social Media 297

Retail TouchPoints

OCTOBER 5, 2023

Twenty years ago, retailers aiming to launch new store brands to fend off the negative associations created by the “generics era” would say to their design agencies, “Get this as close to the national brand target as you possibly can.” Look closely at the latest crop of newly launched store brands in grocery and retail.

Retail 244

Retail Specialty Retailers Multi-channel Consumer Electronics 244

Retail Technology Review

OCTOBER 1, 6620

Ideal Shopping Direct (ISD), the UK multi-channel home shopping retailer and owner of the Create and Craft and Ideal World TV channel, reports that it has achieved a significant turnaround in the past 12 months; £6.5m profit, 30% ahead of the £5m it predicted earlier in the year.

Multi-channel 79

Multi-channel Home Shopping Channel Retail 79

Retail TouchPoints

MARCH 24, 2023

Media networks are retailers’ hottest new accessory; in fact, the sheer number of retailers that have developed retail media networks (RMNs) in the last two years is impressive, almost to the point of being overwhelming. Which begs the question, is the demand for retail media big enough for everyone to win?

Retail 266

Retail Multi-channel Financial Services Merchant Services 266

Retail TouchPoints

JULY 28, 2023

To succeed in this market, retailers and brands should not overgeneralize when it comes to examining the drivers of consumer behavior,” said Jill Standish, Senior Managing Director and Global Lead for Accenture’s Retail industry practice in a statement.

Consumer 229

Consumer Leisure Multi-channel Retail 229

Forrester eCommerce

MAY 5, 2017

The press continues to highlight bankruptcies and store closings to support a theory that the entire retail market is in a death spiral. However, neither bankruptcies nor store closings accurately reflect the state of the retail market. In 2017 we see an actual Wikipedia page dedicated to the 'retail apocalypse'. store closings.

Multi-channel 307

Multi-channel Retail eCommerce Marketing Channel 307

Frooition

MAY 8, 2019

Retailers who sell on two separate online marketplaces see a 190% jump in revenue over those who sell in just one. But before you start taking your e-commerce business multi-channel, there are some points you should consider. Choosing sales channels. Each channel brings its own challenges. 3PL and FBA.

Multi-channel 69

Multi-channel eCommerce Channel Shipping Costs 69

Retail TouchPoints

MAY 3, 2023

Children’s specialty retailer Carter’s plans to open more than 50 new stores across the U.S. The retailer also is testing a same-day delivery partnership with Shipt. this year as it aims to hit the 1,000 -store mark by 2027, Chairman and CEO Michael Casey said on the company’s Q1 2023 earnings call. million , compared to $781.3

Presentation 248

Presentation Multi-channel Specialty Retailers Omnichannel 248

Retail TouchPoints

JULY 28, 2021

Walmart will make its own technologies across both digital and physical channels available to other retailers. Retailers will be able to access Walmart’s cloud-based services to reach new customers through Marketplace and offer national two-day shipping through Walmart’s Fulfillment Services. in a statement.

Other 290

Other Multi-channel Shipping Costs Retail 290

Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Fabric Blog

OCTOBER 27, 2021

By conducting research and comparisons online before visiting a brick-and-mortar retailer, customers limit their browsing time. Consumers are treating the traditional shopping experience as increasingly transactional. Shifting consumer trends are evident in the increase of options such as curbside pickup—which grew from 10.8%

Multi-channel 52

Multi-channel Channel Management Retail 52

Retail TouchPoints

AUGUST 29, 2023

Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. It has to be cross-channel. It’s key to start with a clear understanding of the future of your space and build toward that.

Multi-channel 233

Multi-channel Retail Customer Experience Customer Data 233

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop.

Merchant Services 261

Merchant Services Payment Services Multi-channel Shopify 261

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. TRYO is a front-facing lens for all of this tech, and then it drives to purchase through other places,” said Mike Cadoux, Co-founder of TRYO in an interview with Retail TouchPoints.

Multi-channel 339

Multi-channel Consumer Payment Services Social Media 339

Retail TouchPoints

NOVEMBER 12, 2020

Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Social media or word of mouth? Price, fit or competition?

Multi-channel 242

Multi-channel Customer Social Media Retail 242

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. 74% of U.S.

Technology 275

Technology Retail Customer Experience Presentation 275

BigCommerce

FEBRUARY 14, 2019

Walmart describes itself as the largest multi-channel retailer and provides sellers with an opportunity to get their products in front…

Multi-channel 333

Multi-channel Channel Retail eCommerce 333

Retail TouchPoints

MARCH 29, 2024

In today’s market, communication is no longer a one-way street; it’s a relentless, multi-lane highway of dialogues, demanding CMOs to be omnipresent by using the right channel at the right time. The pace and complexity are why many CMOs are finding their roles untenable.

Multi-channel 231

Multi-channel Magazine Department Stores Banking 231

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

APRIL 26, 2023

Harnessing Constructor’s AI-based platform for product search and discovery has helped the retailer realize double-digit growth in search conversion. The retailer aims to have something for everyone and every budget, but the sheer volume of options made product discovery difficult for customers.

Multi-channel 229

Multi-channel Accessories Channel Mobile 229

ESW

MARCH 5, 2024

Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets. ” Defining Omnichannel Logistics Retail isn’t just about selling products anymore – it’s about creating an experience and meeting shoppers where they are.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

Games 288

Games Social Media Multi-channel Consumer 288

Retail TouchPoints

JULY 31, 2023

This decision has major ramifications for brands and retailers. Here’s why Google is deprecating these models, how the move affects ecommerce companies and what brands and retailers should do to respond. If not, they will have to use last click with no access to a multi-touch model. What’s the Change — and Why?

Multi-channel 209

Multi-channel eCommerce Channel Marketing 209

Retail Technology Review

FEBRUARY 18, 3420

Utordo – the cloud-based multi-channel order management solution – is now fully integrated with OnBuy.com, the fast-growing UK-founded online marketplace.

Multi-channel 79

Multi-channel Channel Management Internet Retail 79

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 254

ACH Multi-channel Technology Customer Retention 254

365 Retail

NOVEMBER 8, 2023

However, the same study showed that currently, only 3% of European brands and retailers are leveraging behavioural customisation within their email marketing efforts. Similarly, on average, retailers that leveraged ‘journey-based’ personalisation were found to improve conversion rates by +9.6-fold;

Multi-channel 110

Multi-channel eCommerce Platforms eCommerce Retail 110

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. Whether social commerce will play a crucial role in retail going forward is no longer a question. In 2010 , adults in the U.S. earning $26.97

Consumer 306

Consumer Social Media Retail Multi-channel 306