Fabric Blog

MAY 17, 2021

Customer acquisition is vital to brands, but it is only part of the formula for success. If you want your business to remain successful long-term, you need to retain as many customers as possible. You’ve heard that it is cheaper to convince someone to buy again than to find a new customer.

Customer Retention 52

Customer Retention Improvements Technology Customer 52

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. However, not all translation platforms are created equal.

Retail 271

Retail Customer Experience Customer Retention Technology 271

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 108

Customer Loyalty Improvements Customer Social Media 108

Retail TouchPoints

SEPTEMBER 13, 2023

However, an alerts-based system enabled them to confidently identify and cancel orders as needed, thereby avoiding chargebacks and helping to improve the bottom line. Tackling issues that affect the overall customer experience is crucial. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Shipping Costs 221

Shipping Costs Payment Services Banking Retail 221

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 237

Customer Retention Customer Loyalty B2B Customer 237

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 259

Merchant Services Shipping Costs Retail Social Media 259

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? These are: Better Tools / Technology.

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

Retail 246

Retail Shipping Costs Improvements Customer Experience 246

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Pivotree Blog

JULY 26, 2023

For starters, if backorders are not dealt with correctly, they can lead to reduced customer retention and loyalty. Smart prioritization: A WMS can improve warehouse management operations by prioritizing backorders based on predefined rules and criteria — no human intervention, no time-consuming judgment calls.

Fulfillment 52

Fulfillment Management Improvements Shipping Costs 52

Retail TouchPoints

JUNE 29, 2021

Prior to the pandemic, many grocery and CPG brands had started piloting AI-driven technology or autonomous features in stores. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. What to Expect from AI in Retail Over the Next Year.

Payment Services 221

Payment Services Retail Customer Retention Payments 221

RTP blog

AUGUST 30, 2019

The vast troves of digital footprints left by consumers across the digital realm should make it easier for retailers and brands to create a uniquely personalized customer experience in digital channels — especially in a vertical of retail that is already so personal.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

lateshipment

APRIL 25, 2022

It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow firms to make data-driven business decisions. In the retail industry, artificial intelligence is improving demand forecasts. Helps you understand customer behavior.

Retail 130

Retail eCommerce Technology Improvements 130

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. It’s definitely worth considering.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

lateshipment

MAY 6, 2023

What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. If yes, answer the following question.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Technology provides support here.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 256

Subscription Payment Services Payments Automotive 256

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Greater customer referrals.

B2B 146

B2B eCommerce Customer SEO 146

Algopix

APRIL 14, 2024

Mattan Danino – WEBITMD Mattan Danino, leading WEBITMD, is known for his innovative approach in blending technology with traditional marketing strategies to drive eCommerce growth. His leadership has guided the company to create compelling and user-friendly websites that drive sales and improve customer interaction.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

Retail TouchPoints

DECEMBER 21, 2021

Furthermore, the improved experience turns customers into repeat customers. Many retailers have digital screens and displays peppered throughout their stores, but none of these channels brings the impact that the screen in a customer’s hand offers. Digital Opportunities. Attention to Details.

Customer Experience 279

Customer Experience Customer Retention Technology Customer 279

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

eCommerce 292

eCommerce Supplies Consumer Customer Retention 292

Retail TouchPoints

APRIL 23, 2021

Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase. In the United States, there are approximately 3.8 billion by 2024.

Retail 211

Retail Operations Customer Retention Order Fulfillment 211

Wiser

NOVEMBER 1, 2023

This technique utilizes technology to deliver personalized ads that specifically target potential customers, gently reminding them of the products they have already shown interest in. The goal is to motivate customers to return to the website and complete their purchase.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Agencies have access to innovative technology that makes it easier for your business to do business. What Is An eCommerce Marketing Agency? Our BigCommerce Services.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

OCTOBER 8, 2020

And with high competition to shop the sales before they sell out, consumers are likely to jump to the next sale if they’re experiencing poor performance, so it’s not just revenue at risk, but also customer retention. CDNs give retailers further control over content, increased flexibility and improved web performance.

Customer Retention 215

Customer Retention Department Stores Technology Consumer 215

RetailMinded

SEPTEMBER 30, 2022

As big data and cloud technologies continue to grow, so does the importance of data. The term “big data” collectively includes data software analytics, centralized data management, data storage, and cloud technology. The term represents market segment by the level of technology the target audience uses.

Information 52

Information Customer Retention Retail B2B 52

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns. Knowing the difficulties WhatsApp has had with integration in the U.S. before, why would it be adopted now?

Mobile 219

Mobile Customer Retention Games Omnichannel 219

Liveintent

APRIL 21, 2023

Obviously, acquiring new customers is 5 – 25x more expensive, and research shows that increasing customer retention by just 5% means a 95% increase in profits , so why are senders of email so reluctant to activate their dormant list? Winback only high potential customers.

Customer Retention 62

Customer Retention Travel Improvements Customer 62

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Take Steps Now to Prevent Back-to-School False Declines.

Payment Services 248

Payment Services eCommerce Payments Retail 248

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

This can include rewarding customers for making environmentally friendly purchases, supporting charitable causes, or participating in sustainability initiatives. Loyalty programs that promote social responsibility and sustainability can build customer loyalty and improve brand reputation and customer loyalty.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

365 Retail

MARCH 15, 2024

Latest Trends In The Retail Design Industry The retail industry is always changing as new innovations and technologies seek to change the outcome of the business. Also, in the market, your innovation in design and colors can get you to bring more customers into the store. So, let’s begin the discussion in the next part.

Retail 52

Retail Customer Retention Social Media Technology 52

Kissmetrics

JANUARY 17, 2022

Contextual personalization considers where customers are in their journey. Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273