Retail TouchPoints

FEBRUARY 2, 2021

Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. For perspective, only 20% of Americans have WhatsApp on their mobile devices, compared to 93% of Brazilians actively using the app.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 203

Customer Loyalty Customer Retail Shipping Costs 203

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Smile.io

MARCH 8, 2024

Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Of course, with more mobile devices than ever before, the natural effect of those factors is that more people are using the internet for a variety of reasons, from streaming TV and movies to online purchases.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Adoption of the omnichannel distribution system and cross-channel marketing. With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations.

Consumer 94

Consumer Retail Social Media Payment Services 94

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. This may include visual, image-based messaging and mobile video that take advantage of always-on shoppers’ short attention spans and get to the point quickly.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Let’s get started! Source: Digiday.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Want to Optimize Your Omnichannel Customer Experience?

Payments 223

Payments Payment Services Customer Experience Social Media 223

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Improved brand reputation.

B2B 146

B2B eCommerce Customer SEO 146

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Let’s get started! Source: Digiday.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

APRIL 26, 2021

IKEA’s Place App uses augmented reality to help customers visualize a product in their homes. With 73% of users reporting either high or very high satisfaction with mobile Augmented Reality experiences, and its use boosting conversion by 40% , it’s clear that AR is here to stay. Use Social Media and Paid Ads.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Optimizely

AUGUST 8, 2017

On the first day of eTail East, the sessions are split into three summits: Search Display & Online Media Summit, Email Marketing & Customer Retention Summit, and the Next Gen eCommerce Summit. Learn how these brands are integrating new types of content into their email marketing programs to drive more customer engagement.

Multi-channel 210

Multi-channel lightspeed Channel Customer Retention 210

Korona

FEBRUARY 9, 2023

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. Always have extra checkouts ready to go.

Improvements 98

Improvements Payment Services POS Payments 98

ROI Revolution

MAY 6, 2021

Of course mobile, social and physical commerce aren’t too far behind on the priority list. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

JULY 21, 2022

Want to learn how you can collect more first-party data and bolster your marketing strategies to drive customer retention and loyalty? It’s about helping the consumer understand how the relationship can thrive when you get the proper consent from them to use that data to power those channels.”

Marketing 275

Marketing Consumer Information Customer Retention 275

Ecommerce Platforms

AUGUST 29, 2022

Ideal for creating a range of loyalty rewards for customers, Growave is a fantastic tool for customer retention and boosting order value. This plan supports up to 10 reward campaigns, includes a referral program, and a custom email capture tool. You will need to pay a commission on successful referrals. Go to the top.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Smile.io

AUGUST 25, 2023

Best loyalty programs in the Food & Drink industry Starbucks Rewards The Starbucks Rewards program is available through its mobile app. Program highlight: mobile app No list of the best ecommerce customer loyalty programs would be complete without Starbucks’ Rewards Program.

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

GetElastic

APRIL 28, 2016

Nor are they connected to a customer profile. Mobile apps don’t always aggregate information for use in the back office. The silos mean that sales, billing and fulfillment staff can’t readily access a clear, unified picture of each individual customer. Today, most commerce systems remain siloed.

Multi-channel 113

Multi-channel Online Catalogues eCommerce eCommerce Platforms 113

iVend

OCTOBER 6, 2022

That’s when the real magic of synergy happens, creating omnichannel retail ecosystems that increase the value of their retail technology investment. Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Take payment, speeding up checkout by avoiding the queue.

POS 98

POS Omnichannel Technology Payment Services 98

GetElastic

JULY 22, 2022

Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Smile.io

NOVEMBER 5, 2019

Not only does personalization bolster sales, but it can also increase customer loyalty. 44% of customers said they would become repeat buyers following a personalized shopping experience. One in six dollars spent online is spent using a mobile device, making optimization integral. Business Insider Intelligence. Marketing Charts.

eCommerce 43

eCommerce Recommendation Customer Experience Mobile 43

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. Pay special attention to provide a mobile-friendly experience. Run tests to ensure that the mobile experience is aligned with your online shopping. Part of this involves checkout optimization. .

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

Omnisend

APRIL 19, 2021

Here, you can easily utilize five different channels (Email, SMS, Push Notifications, Google retargeting, and Facebook retargeting) that work together seamlessly for a truly omnichannel experience. Built specifically with ecommerce in mind, Omnisend offers many tools and pre-made automation workflows that are ecommerce-focused.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Build Customer Loyalty.

Payment Services 75

Payment Services POS Mobile Operations 75

GetElastic

OCTOBER 12, 2021

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Businesses like Stance, Bank of America, and Starbucks, are all great examples of businesses with omnichannel experiences. Forrester ).And

Omnichannel 148

Omnichannel Multichannel Channel Customer Retention 148

Omnisend

APRIL 20, 2021

As a business owner, when you are struggling to obtain new customers, having an online presence is not a choice. This is where mobile commerce (or m-commerce) helps in aligning you and your customers in a single frame. What Is Mobile Commerce? hours have been spent on mobile apps per day. In fact, 55.4%

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Algopix

JULY 13, 2023

Mobile Access and Remote Capabilities In today’s mobile-centric world, CRM systems offer mobile applications that enable remote access to customer information, sales data, and collaboration tools. Omnichannel Customer Engagement Customers expect seamless interactions across various channels.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

POS 278

POS Omnichannel Webinar Point of Sale 278

Ecommerce Platforms

DECEMBER 4, 2017

Have you encountered a chance to move into the world of omnichannel selling? A physical retail hardware store selling a handful of items online reflects that of an omnichannel experience. The same goes for building a website or bringing a mobile point of sale to a trade show or craft fair. Chances are you have.

Channel 344

Channel Omnichannel Clothing WooCommerce 344

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. Providing a consolidated platform for customer assistance that integrates channels.

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce economy has grown due to increased internet access and mobile phone ownership. This will help build customer trust and credibility and ultimately increase customer retention and loyalty. And the average volume per person in the Smartphone segment is expected to be 0.15

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52