Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? They allow marketplace operators to manage processes such as seller onboarding, product catalogs, and billing and provisioning.

Subscription 209

Subscription B2B Mobile Customer Experience 209

Retail TouchPoints

JULY 21, 2022

To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S. But a separate survey from Motive.co Want to learn how you can collect more first-party data and bolster your marketing strategies to drive customer retention and loyalty?

Marketing 268

Marketing Consumer Information Customer Retention 268

Retail TouchPoints

MAY 11, 2021

With that in mind, here are five essential KPIs you can use to measure how good your returns experience is, so that you can make sure you are improving customer retention and lifetime value. Does going through the returns process make customers less or more likely to shop with you again?

Customer Experience 191

Customer Experience Customer Customer Retention Books 191

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 185

Customer Loyalty Customer Retail Shipping Costs 185

ESW

MAY 23, 2018

Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. Traditional eCommerce companies often receive credit card information each time a customer checks out. Contact us today to learn more about how Scalefast can help your company grow through subscription customers.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

365 Retail

AUGUST 2, 2021

Supporting this expansion will be the recruitment of new talent, with a raft of new full-time positions being recruited this year across various disciplines, from sales and marketing to customer success, operations and design.

Customer Retention 109

Customer Retention Arts Operations eCommerce 109

Groove

OCTOBER 7, 2022

Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Increase Customer Retention. By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Groove

OCTOBER 7, 2022

Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

MAY 23, 2023

For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless product designs and emphasis on high-quality, sustainable materials — conditions that led to a steady 25% year-over-year growth rate since 2016.

Specialty Retailers 214

Specialty Retailers Consumer Social Media Accessories 214

Ecommerce Platforms

MARCH 14, 2023

Simplify billing, streamline daily business operations. Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

RetailMinded

MAY 16, 2023

However, the good news is that online business owners have a huge advantage over their offline counterparts because they can operate their businesses from anywhere with an internet connection. Additionally, implementing audience research and surveys can help you understand what type of customer service your audiences most seek.

Payment Services 52

Payment Services eCommerce Payments Live Chat 52

retailnext

SEPTEMBER 24, 2019

Streamline your cash flow and other retail operations. Online Surveys – The perfect way to know what your audience thinks of your products and services is to ask them! Online surveys help you understand the perspectives of your customers and think like them. Tell your audience how it will benefit them.

Customer Data 88

Customer Data Improvements Customer Social Media 88

GetElastic

OCTOBER 6, 2021

According to a consumer survey by emarketer , about half of all searches start on marketplaces. As an operator: You get to choose the revenue stream that best fits the market niche you want to address: Commission Model: Where you get to charge a percentage or fixed fee for every transaction to merchants.

Payment Services 78

Payment Services Merchant Services eCommerce Shipping Costs 78

iVend

JULY 8, 2022

Gartner confirms that ‘ more customer interactions leads buyers to find your brand more valuable and provide you with customer insights’. Customer experience in retail is even more crucial in the post-pandemic return: surveys find that many shoppers feel underwhelmed by being back in the brick and mortar environment.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

lateshipment

OCTOBER 16, 2020

According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc. In addition to the potential of disappointing shoppers, significant operational costs are at play as well: Major carriers may charge around $4.5

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

lateshipment

FEBRUARY 14, 2020

Consequently, the onus lies with the retailer to ensure their customers have a memorable delivery experience. A DEM suite allows you to do just that with tools to enhance visibility of parcels across carriers and communication at critical moments with customers. Improve Customer Retention and Customer Lifetime Value (CLV).

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kissmetrics

JULY 31, 2021

Their customers typically want help with streamlining their operational efficiency. To help their customers, LegalSuite offers a free eBook with ways to make their legal operations run more efficiently. Here’s an example from LegalSuite , a legal services provider. Create Loyalty Programs.

Download 361

Download Social Media Subscription Customer 361

RetailMinded

JULY 29, 2023

Technological advancements have additionally empowered businesses to optimize their operations, enhancing overall efficiency and effectiveness in their processes. Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Technological advancements have additionally empowered businesses to optimize their operations, enhancing overall efficiency and effectiveness in their processes. Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time.

Payment Services 52

Payment Services Consumer Retail Social Media 52

lateshipment

APRIL 2, 2021

Stellar customer support = enhanced overall shopping experience. Despite everything that happened in the past year, one thing that your customers expect to have little or no room for error would be your customer service. Measure and optimize shipping operations. Sustainability will be given higher priority. Conclusion.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Korona

AUGUST 17, 2021

Running a retail store calls for a strict check on operating costs. You no longer have to keep hard copies of all your receipts, employee details, payrolls, bank statements, operational expenses, etc. . For example, sending survey emails, birthday greetings, welcome emails, requests for feedback, and promotions.

Shipping Costs 52

Shipping Costs Payment Services Retail Document 52

Retail TouchPoints

SEPTEMBER 21, 2021

Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences. WSL is known for its consumer surveys, especially its How America Shops research. You want to customer service the heck out of your customers. Building Loyalty with Connected Consumer Experiences.

Payments 207

Payments Payment Services Customer Experience Social Media 207

ViiBE Blog - Retail

APRIL 19, 2021

Take some first steps to intervene by creating a service recovery strategy: Assemble your customer service representatives with their managers. Distribute a survey to customer-facing employees and accumulate data on common issues they encounter daily. Why is customer service recovery important? Intervention.

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

365 Retail

MAY 19, 2021

I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. The survey of 4,000 UK consumers revealed that over 40% of shoppers are concerned about how brands use their data.

Online Retail 52

Online Retail Customer Retention Consumer Improvements 52

Ecommerce Platforms

JANUARY 13, 2022

Exciting and surprising products sent to customers. Opportunities to upsell or cross-sell if customers enjoy something in their box. And potential downsides: High operating costs. Logistical complexity, since you have to make a custom box for every subscriber each month. Put plenty of resources into customer retention.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Korona

MARCH 2, 2022

For small businesses, this can be simply asking for customer feedback in-person or through soliciting surveys in emails. By surveying the prices of similar products in the marketplace, you can determine what people pay for specific products and how your product could potentially perform. Competitive Pricing. Value Based pricing.

Small Business Retail 52

Small Business Retail POS Retail Workshop 52

Algopix

JULY 13, 2023

By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes. Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

JANUARY 2, 2019

The benefits of email marketing for an ecommerce operation hardly need to be explained to anyone engaged with online selling in the present times. Boosting customer loyalty. Mailchimp boosts your customer retention efforts through product follow-ups to keep the conversation going. Personalize your emails.

Marketing 99

Marketing eCommerce 3dcart Volusion 99

SellBrite

APRIL 23, 2019

Choose this option if you aren’t cash strapped and have a healthy operating budget to carry you through until your funding comes through. Let’s say you have a loyalty program and use it to improve customer retention and lower acquisition costs. Use Bootstrapping to Unlock Creativity. All without spending much money.

Shipping Costs 104

Shipping Costs eCommerce Payment Services Banking 104

Smile.io

SEPTEMBER 22, 2020

You can write it into your product requirements document or new feature plan, and build on something you know is a need for your current customer base. Build a referral program Most businesses use a referral program to acquire new customers, however; it can also help customer retention.

Subscription 46

Subscription Social Media Customer Retention Article 46

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

BigCommerce

FEBRUARY 23, 2018

Online retailers operating in a niche where customers are price sensitive are ideal candidates for a loyalty program. Price sensitive customers respond better to rewards than customers in big ticket or luxury markets where price is not an important factor. Customers want to feel like they are valued.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

lateshipment

APRIL 1, 2020

This creates a situation where customers are set up for failure from the get-go. Lack of Visibility into Shipping Carrier Operations. Increase Customer Retention & Lifetime Value. Using a delivery experience management solution can help you retain customers and boost customer lifetime value (CLV).

Improvements 225

Improvements Payment Services Customer Shipping Costs 225

iVend

MARCH 14, 2022

Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so. That is a massive step towards beating competition and taking a bigger share of the optical retail pie.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98