Fabric Blog

DECEMBER 23, 2020

The concepts, requirements, and strategies presented here are relevant for other fashion retailers, as well as brands and retailers in other industries that want to increase customer retention and drive loyalty.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. Where else are my customers shopping?

Multi-channel 219

Multi-channel Payment Services Consumer Automotive 219

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 162

Payment Services Games Live Chat Customer 162

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Retail Technology Review

AUGUST 1, 2017

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals.

Customer Retention 93

Customer Retention Customer Presentation Retail 93

ChannelSale

DECEMBER 4, 2023

Monitoring this KPI can enhance the consumer experience, product presentation, and website layout. Customer Retention Rate The degree to which customers continue to be interested in your brand over time is shown by your customer retention rate.

eCommerce 59

eCommerce Shipping Costs Customer Retention eCommerce Marketing 59

ESW

APRIL 8, 2024

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

Omnisend

AUGUST 17, 2021

So segmenting contacts into customer lifecycle stages helps you to prioritize your marketing, whether it’s connecting with your most engaged and highest value customers, or reaching those who need a little extra love and attention to bring them back into the fold. Retention Reporting.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

lateshipment

OCTOBER 18, 2023

During the holidays is when customers tend to spend a lot even over their budget. But brands should understand this and facilitate customers into buying products using the Buy Now Pay Later platform. Add Gift card option in your checkout page Adding a gift card option leans more towards profiting the brand rather than the customer.

Payment Services 130

Payment Services Merchant Services Shipping Costs Gifts 130

Omnisend

SEPTEMBER 9, 2021

Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. But what makes the difference between a one-off buyer and a loyal repeat customer? This helps to drive revenue without lifting a finger.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Bryan Eisenberg

MAY 25, 2017

Align Customer Brand Expectations with Business Metrics : We conduct workshops/ projects where we plan and optimize the customer journey, content marketing, analytics and testing plans that increase sales, leads and improve customer retention.

Workshop 144

Workshop Customer Retention Customer Experience Omnichannel 144

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 222

Small Business Retail Social Media Retail Leisure 222

Groove

SEPTEMBER 5, 2023

In a world where consumers have too many options and too little time, how a brand presents itself matters - a lot. This consistency in branding has cemented its position as a reliable and top-tier athletic brand in customers' minds. It's not just about catching the eye for a moment; it's about maintaining relevance in the buyer’s mind.

eCommerce 195

eCommerce Social Media Arts Consumer Electronics 195

Retail TouchPoints

JUNE 23, 2022

You can configure the guest checkout process so customers can create an account later, after they’ve had a fast and easy checkout experience with your store. Once your back-to-school customers have placed their orders, there’s one more CX and customer retention hurdle to clear, and that’s fraud screening.

Payment Services 247

Payment Services eCommerce Payments Retail 247

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Omnisend

SEPTEMBER 30, 2021

Advanced reports allow you to do exactly that—presenting all of your KPIs split by channel. This makes it easy to spot patterns and customer trends. These show insights into how customers interact with your business, which clarifies what adjustments are necessary to keep your omnichannel strategy functioning smoothly.

eCommerce 148

eCommerce Omnichannel Customer Retention Merchant Services 148

365 Retail

JULY 12, 2023

Voyado’s expertise in delivering seamless omnichannel experiences, combined with its loyalty initiatives, aligns perfectly with Jigsaw’s vision to provide exceptional experiences to its customers.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

lateshipment

MARCH 9, 2020

These reviews will end up dissuading the over 90% of potential customers who read online reviews before making purchasing decisions from buying from you. Benefits of Customer Engagement in the Last Mile. Gain real-time, granular visibility into shipments in transit across carriers.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates.   71% of consumers expect personalization. People no longer just want to click and buy.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. Start by thinking about delivery costs.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

Algopix

JULY 22, 2023

The Role of Reporting Tools in eCommerce Monitoring Performance Metrics Effective reporting tools compile data from various sources and present it in a coherent format. Understanding Customer Behavior Customer behavior insights are invaluable for improving customer retention and loyalty.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Retail TouchPoints

MAY 8, 2024

Rage clicks are present in 5.5% Pitié: These types of frustrations can be a result of technical issues, whether due to poor connections or issues within the website itself. Brands are clearly aware of the damage done by frustration and are taking positive steps to reduce it. of all visits. of visits versus 17% in last year’s results.

Merchant Services 201

Merchant Services eCommerce Channel Mobile 201

Powerinbox

JANUARY 8, 2020

This messaging can take many forms, but it fundamentally addresses a different motivation in the purchaser than would be present in a consumer. Improve user retention with relevant, regular content. Large B2B organizations rarely have the benefit of customers that all share an industry.

B2B 64

B2B B2C Customer Retention Improvements 64

Ecommerce Platforms

FEBRUARY 25, 2019

The Orders section lets you check whether a customer has any error in the status. Once you click on Errors, it presents a table showing all order errors and their causes. Recharge Payments also connects with Stripe that automatically updates expiring credit cards for customers. Customer retention.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

JUNE 9, 2017

Customer Retention. 32% of executives say that retaining existing customers is a priority. It’s surprising that this figure isn’t higher, because acquiring new customers can cost 5-25 times as much as retaining existing customers. Data visualizations are useful for internal purposes too. Develop New Products.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

RetailMinded

JULY 8, 2021

Whether your business is engaged purely online or accepts transactions through physical stores, it needs to be digitally present. If you have businesses in Surrey or Guildford, for example, you might have probably already earned loyal customers in the area due to personal connections and networks.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

ViiBE Blog - Retail

JUNE 2, 2021

On-site AR can revolutionize product demonstration and testing through providing detailed information and an immersive product presentation. The customers can interact with, examine, and even try on products without ever having to test out the physical product.

Retail 52

Retail Customer Retention Technology Customer Experience 52

Smile.io

MAY 12, 2023

Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for consumers. Here is a list of the 10 best socially responsible initiatives for customer retention. Blog Jonathan Roque Every stage in your business cycle presents an opportunity for more sustainable choices.

Shipping Costs 85

Shipping Costs Shipping Customer Retention eCommerce 85

Optimizely

AUGUST 8, 2017

On the first day of eTail East, the sessions are split into three summits: Search Display & Online Media Summit, Email Marketing & Customer Retention Summit, and the Next Gen eCommerce Summit. Add a little extra to eTail with this VIP party presented by Zaius. We’re here to help. Learn how in this cutting edge session.

Multi-channel 210

Multi-channel lightspeed Channel Customer Retention 210

Kibo

OCTOBER 18, 2021

How Can You Improve Your Ecommerce Customer Experience? Customers respect and increasingly expect a personalized buying experience that recognizes their situation. Firstly, customers are prepared to pay more for a great experience. Customer retention is another huge benefit of great customer experience.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Omnisend

MARCH 8, 2021

The ability to accurately track, record, test, and present various marketing metrics is vital for any business’s growth. In this article, we’ll present some of the best ecommerce analytics tools on the market, checking out their various features, goals, and pros and cons of each. How much does Aftership cost?

eCommerce Analytics 125

eCommerce Analytics Shipping Costs eCommerce Merchant Services 125

Ecommerce Platforms

MARCH 27, 2023

Here’s what machine learning solutions can do for your ecommerce business: Customer retention Increase in revenue Automation of menial tasks Improved analytics ML solutions can do customer support and optimize sales to drive the bottom line upward, but the biggest benefit of using them is qualitative, not quantitative.

eCommerce 104

eCommerce Payment Services Payments Recommendation 104

365 Retail

OCTOBER 20, 2022

The good news is the majority of consumers are willing to trade personal and psychographic data when presented the right value exchange — especially if retail marketers promise to keep that data safe and private. . This is zero-party data, and is the path this holiday season to increased revenue and customer retention. .

Retail 52

Retail Omnichannel Customer Retention Channel 52

365 Retail

NOVEMBER 1, 2022

Online marketplaces have been around for years – but as more and more brands start tapping into the environment, it can present a number of challenges for other companies. Also, this helps to personalise the online brand, for example, when it is a customer’s birthday a voucher or discount can be easily shared.

Payment Services 52

Payment Services eCommerce Clothing Customer Retention 52

ROI Revolution

OCTOBER 7, 2019

On their own, YouTube and remarketing can be extremely powerful tools for customer retention and profitable brand growth. Published October 7, 2019. But together? This dynamic duo can help you achieve amazing results, especially for savvy brands that know how to leverage both properly.

Social Media 87

Social Media Customer Retention Presentation Other 87