Retail TouchPoints

APRIL 12, 2024

Brooks Running has joined forces with Outside Interactive , a creator of outdoor content, services and experiences, to bring local, personalized content to runners and outdoor enthusiasts across the country. The customized Your Local Running Drop newsletters will provide information on local trails and events, educational content and more.

Outdoor 147

Outdoor Events Supplies Recommendation 147

365 Retail

AUGUST 11, 2023

Carrefour Belgium has revealed a rise in customer satisfaction across its retail network. Thanks to its collaboration with Goodays , the retailer can establish even closer contact with its customers and respond to their requests more quickly, as both parties take stock after 2 years of successful cooperation.

Customer Experience 52

Customer Experience Customer Improvements Technology 52

Retail TouchPoints

AUGUST 31, 2023

Far from another flash-in-the-pan tech fad, Maher sees in Discord the future of customer engagement, describing the platform as an “always-on interactive communication channel” that mixes elements of social media with the functionality of messaging platforms like Slack and streaming platforms like YouTube. How do you connect with the brand?

Games 255

Games Customer Social Media Events 255

Optimizely

JUNE 13, 2019

Customers can be a mystery at times. Why did one ecommerce customer buy ten pairs of sandals in a month? And why does another loyal customer only ever buy products from one specific line and nothing else? There are many different types of customers affinities, including: Fans of a particular brand.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

Retail TouchPoints

JANUARY 6, 2021

The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder. But if sellers want to establish and nurture relationships with their customers, the Amazon Marketplace is not the place to do it.

Shipping Costs 290

Shipping Costs Customer Shopify Fulfillment 290

Optimizely

SEPTEMBER 11, 2018

Do you know exactly what your customers like and don’t like? Have you ever actually asked your customers what they think of your B2C brand? While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone. …and much more.

Customer 250

Customer B2C Social Media Improvements 250

lateshipment

JULY 17, 2020

Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Not only do returning customers have a higher Lifetime Value – obviously – they also bring in new business. Deliver great customer service.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

BigCommerce

SEPTEMBER 6, 2018

On the one hand, it’s an once-in-a-year opportunity to run promotions , launch new campaigns to acquire new customers , and ramp up for a long running revenue train to start the new year. This makes online businesses prone to customers’ negative feedback and god forbid, negative reviews. Sign up for our weekly newsletter.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

BigCommerce

SEPTEMBER 28, 2017

A majority of these jobs are allocated to distribution and fulfillment, but a proportional number of these jobs also go into operations, management, and of course, customer service. When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. This is no surprise.

Channel 402

Channel Live Chat Multi-channel Customer 402

Optimizely

NOVEMBER 29, 2018

Whether you’re welcoming an influx of new customers from Black Friday and Cyber Monday or planning for growth next quarter, it’s always a good time to assess how new customers fit into your ecommerce brand’s overall marketing goals. Perhaps it’s an email newsletter signup or even a “like” on a YouTube video. Consideration.

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

Groove

JULY 24, 2022

The primary goal of this project was to capture the fun and imaginative spirit that Dippin’ Dots has embodied for so many years, while also enabling customers to purchase products online. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

ChannelAdvisor

FEBRUARY 18, 2020

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. How to Find Your Customers Along the New Path to Purchase. In the early stages of its collaboration with ChannelAdvisor, the company experienced an increase in branded searches, a sign its customized campaigns were in sync with its goal to build its brand.

eCommerce 52

eCommerce eCommerce Software Food and Beverages eCommerce Platforms 52

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

BigCommerce

APRIL 6, 2017

They can also drive traffic by increasing SEO and up-sell and cross-sell additional products to both existing and potential customer cohorts. customer reviews) affect your conversion rates across the board –– in all industries and on all channels. We already know Google and Amazon heavily merit positive customer reviews.

Customer 418

Customer BigCommerce Beauty and Health SEO 418

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

BigCommerce

SEPTEMBER 11, 2018

And if customers are worrying about it, you bet merchants are worrying right there with them. Given the numbers, it makes sense both customers and brands are anxious about holiday shipping. That’s why it’s so important to set the right expectations with your customers and ensure you get your shipments out in time as promised.

Shipping 263

Shipping Merchant Services Customer Fulfillment 263

Retail TouchPoints

MARCH 16, 2021

Loop Neighborhood , a convenience store chain with 120 locations across California, has partnered with algorithmic customer engagement provider Algonomy to improve its personalized omnichannel customer engagement. Algonomy’s market-leading AI technology enables personalized marketing campaigns with maximum precision and minimal effort.

Omnichannel 152

Omnichannel Customer Experience Technology Channel 152

BigCommerce

AUGUST 6, 2018

Shoppers browsing their ecommerce site can view a fan page with reviews and photographs from happy customers, size charts, FAQs, and a blog with tips for parents. Scentos Wins Best Customer Experience Website. Sign up for our weekly newsletter. Fits the brand! Don’t miss a post. Read their success story. Fidgetland.

eCommerce 197

eCommerce BigCommerce Customer Clothing 197

Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). Gathering customer feedback: Automated emails provide an opportunity to collect feedback from your customers.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Omnisend

NOVEMBER 19, 2020

This is why WooCommerce merchants can’t ignore this powerful tool for nurturing prospects and converting new customers. WooCommerce emails are a core way customers interact with your store outside of your marketing campaigns. However, native WooCommerce email templates lack customization features and aren’t very distinct.

WooCommerce 148

WooCommerce Customer Merchant Services Payments 148

UpSellIt

MARCH 1, 2021

Creating an accessible and enjoyable ecommerce customer journey goes a long way to boost customer loyalty and, in turn, your conversion rate. Let’s first take a look at what an ecommerce customer journey is and why it’s important. What is an Ecommerce Customer Journey? Why is a Customer Journey Important?

eCommerce 137

eCommerce Customer Customer Loyalty Recommendation 137

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Omnisend

MAY 3, 2023

From welcome messages and newsletter emails to cart recovery and win-back sequences, there are various types of email campaigns that can help increase your engagement and conversions. Today, customers get a personalized introduction to our brand.” It makes it possible to really dive in and get it right with customers.”

Marketing 147

Marketing Download White Paper Recommendation 147

Groove

DECEMBER 9, 2020

Whether your goal is to build customer relationships or drive revenue, the features and functionality of both Klaviyo and Bronto will allow your online business to do just that. Predict when customers will make their next purchase, how many purchases they'll make in the future, average time between orders and more.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Retail TouchPoints

MARCH 29, 2021

Luxury online fashion retailer Mytheresa has improved add-to-cart and conversion rates as well as reduced mobile bounce rates and increased newsletter signups in China following the deployment of the Kibo unified commerce solution.

Omnichannel 261

Omnichannel Fashion Mobile Improvements 261

Kissmetrics

JUNE 21, 2021

After all, why wouldn’t you want customers to rave about your business to friends and family? From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. Before retailers can offer their customers the best deals, they must find a profitable way to lower the price.

Shipping Costs 266

Shipping Costs eCommerce Customer Loyalty Information 266

Kissmetrics

DECEMBER 9, 2020

What’s more, these companies are using machine learning to get ahead of competitors by tackling some of marketing’s toughest challenges, such as personalization, instant customer support, and big data. Marketers can also use machine learning to gain a better understanding of their customer base. Marketers should sit up and take notice.

Improvements 313

Improvements Marketing Toys Consumer 313

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

Omnisend

MAY 9, 2023

Reading Time: 11 minutes Why write an apology email to customers? While mistakes like a wrong email or delayed shipment are all too common in the business world, they can lead to a negative customer experience. And, two bad experiences are enough for 86% of customers to switch their loyalties.

Customer 78

Customer Payment Services Shipping Costs Shipping 78

Optimizely

OCTOBER 18, 2018

Ecommerce website pop-ups done wrong are not just annoying — they’re a guaranteed way to lose customers. For example, you might choose to use an exit intent pop-up to share exclusive access to a members-only sale if you’re trying to win back lapsed customers. Pro Tip : Don’t go straight for the discount for every pop-up message.

eCommerce 230

eCommerce B2C Apparel Clothing 230

Retail TouchPoints

MARCH 15, 2022

For example, now customers can take a survey directly from an email. AMP elevates customer experiences, making emails more powerful, useful and engaging. Marketers and brands can gather customer insights by creating NPS and CSAT questionnaires within AMP for emails.

Marketing 274

Marketing Document Payment Services Shopping Carts 274

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 40

eCommerce Webinar eCommerce Platforms Multi-channel 40

ChannelAdvisor

JULY 1, 2019

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. Everywhere you turn, someone is preaching the importance of data in improving the customer experience. But many brands and retailers still lack the tools necessary to harness important customer data and put it to good use. Summer Planning (and Beyond).

eCommerce 40

eCommerce Webinar eCommerce Platforms Multi-channel 40

BigCommerce

JUNE 5, 2018

Your owned online site experience is your one chance to prove your brand value to your customers. And to give those customers a reason to keep buying from your ecommerce website channel, and not from your Amazon channel (where you lose out on brand equity and customer lifetime value). Best Customer Experience Design.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130