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Selfridges Debuts New Experiences, Services to Support Circularity Goals

Retail TouchPoints

To reach that goal, Selfridges has kicked off the “ W o rn Again ” campaign, with new events and experiences launching from now through August that invite customers “to explore Reselfridges at scale.” Among the new additions are the permanent inclusion of subscription and rent-to-buy programs.

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Moss Bros launches menswear subscription service

365 Retail

Suit and formalwear retailer Moss Bros has launched a new pay monthly subscription service for renting outfits. Bosses hope the £65-a-month “Moss Box” service can be the new Netflix of clothing with customers able to choose two items from casual to formalwear with unlimited swaps. Moss Bros / PA).

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How to Meet and Exceed Amazon-Driven Customer Expectations 

ESW

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. But in order to compete, brands need to do just that.

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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester eCommerce

Le Tote Buys Lord + Taylor — A Most Peculiar Way To Buy Growth Fashion subscription company Le Tote agreed to acquire the storied (if tired) department store Lord + Taylor. We have several questions. For starters, the price. Le Tote, a popular yet relatively nascent rental company, has raised $62.5

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

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4 Tips for Retail Businesses Hungry for Venture Capital Funding

Retail TouchPoints

Here are four important fundamentals these retailers will need: Establish a core business advantage; Tie your advantage to a clear value proposition; Get your customer acquisition costs (CAC) and LTV in order; and Map a path for expansion and diversification. Ideally, cater to an underserved target customer with a specific beachhead.”

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5 Trends from NRF 2023 That Retailers Can’t Ignore

Retail TouchPoints

For example, churn prediction, recommendation engines and customer lifetime value models were discussed at multiple booths. Major opportunities include content production — especially for marketplaces — and product descriptions, product recommendations and of course customer service.

Retail 261