Retail TouchPoints

MARCH 24, 2023

“Now, retailers will be able to enhance their digital properties with better product discovery experiences, creating more fulfilling shopping experiences for their customers.” In just three months we’ve already seen search volume increase 48% and our bounce rate on visits has decreased three-fold.

Shopify 303

Shopify Merchant Services Recommendation eCommerce 303

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods.

eCommerce 137

eCommerce Consumer Retail Payment Services 137

Retail TouchPoints

SEPTEMBER 27, 2023

Indeed, the study — which over a one-week period in May 2023 surveyed 779 adults who had purchased a product or service from a new-to-them brand within the previous six months — made clear that shopping is now an ongoing part of daily life for most consumers, rather than an occasional, or often even intentional, behavior.

Social Media 298

Social Media Multi-channel Consumer Comparison Shopping 298

Groove

OCTOBER 27, 2020

To help you get started, we're sharing 5 website design best practices to help you create a unique and engaging shopping experience for your customers. Optimize your design for mobile. Attract first-time visitors and engage existing customers by displaying a unique value proposition (UVP) on your home page.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience. By using high-quality images and videos of products, customers are drawn closer.

eCommerce 274

eCommerce Omnichannel Comparison Shopping Recommendation 274

Retail TouchPoints

DECEMBER 15, 2022

While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

Multi-channel 236

Multi-channel POS Customer Data Mobile 236

Retail TouchPoints

JUNE 28, 2023

But if you’re not fully connecting inventory, orders and customer information, nothing else is going to work,” said Dave Bruno, Director of Retail Market Insights at Aptos , in an interview with Retail TouchPoints. I’ve chased the FOMO stuff when I was at Foot Locker and Adidas…it’s easy to chase stuff that’s frothy.

Technology 268

Technology Consumer Mobile Operations 268

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers. And with rising acquisition costs, retaining customers long-term is priceless. Zero-Party vs. First-Party Data.

Customer 213

Customer Retail Information Consumer 213

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 276

Merchant Services Payment Services Payments Retail 276

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420

lateshipment

OCTOBER 2, 2023

Why not add festive cheers to your site to encourage customers to bring in joy? Add customized holiday pop-ups: You can customize pop-ups or spin-the-wheel elements representing the holiday season and can offer special coupon codes to encourage purchases and increase holiday sales. Include more holiday specific keywords.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

Ecommerce Platforms

AUGUST 22, 2022

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Customer Self-Service Portal.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 232

POS Merchant Services Supplies Improvements 232

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

Sailthru

OCTOBER 31, 2019

As mobile devices play a bigger role in more aspects of our lives, they’re becoming the common thread tying the entire customer experience together. We read most of our email on mobile devices. In fact, when we praise retailers for being omnichannel, what we increasingly mean by that is “mobile.” billion, a 9.3%

Mobile 87

Mobile Marketing Download Customer Experience 87

Retail TouchPoints

JUNE 10, 2022

More than two-thirds of shoppers overall are already familiar with the metaverse, but the percentages for each generation vary widely, according to KPMG’s Go boldly, not blindly, into the metaverse Consumer Pulse Survey. What is your new brand strategy for that cohort of customers in the metaverse? The market could reach $783.3

Social Media 273

Social Media Channel Technology Travel 273

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates .

Customer Experience 84

Customer Experience Customer Retail Technology 84

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 262

Payment Services Small Business Retail Retail Customer Experience 262

BigCommerce

SEPTEMBER 12, 2017

A 2017 point-of-sale solutions survey of 1,164 U.S. Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. 52% of smartphone owners use online banking (or e-banking) , indicative of a further trend towards mobile shopping. Customer location at time of purchase.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 234

Payment Services Live Chat Payments Retail 234

Retail TouchPoints

FEBRUARY 25, 2022

Every retailer is trying to understand the customer. As a result, more brands are leveraging livestream shopping to listen to and engage with their customers. With innovative shopping formats and experiences, live commerce can also help brands strengthen their relationships with existing customers while attracting new ones.

Social Media 305

Social Media Retail Events Channel 305

Sailthru

SEPTEMBER 26, 2018

A stellar personalized customer experience isn’t just about taking data from, say, email and using it to customize your customers’ email experience. Data is the biggest barrier to deploying a truly personalized customer experience. Mobile: The Centerpiece of In-Store Personalization. Including the physical stores.

Mobile 94

Mobile Recommendation Channel Shopping Carts 94

Groove

MAY 8, 2023

In this comprehensive blog post, we'll explore how graphic design and UX intersect to create a high-converting eCommerce website, covering topics such as creating visually appealing websites that also offer a great user experience, designing with eCommerce metrics and KPIs in mind, and balancing branding with UX recommendations.

eCommerce 195

eCommerce Payment Services BigCommerce Shopify 195

Retail TouchPoints

OCTOBER 1, 2022

Mobile-friendly email templates. Approximately 49% of emails are opened on mobile devices — a trend that continues to grow. Your email templates must be mobile-friendly if you want to maximize your reach. . According to a recent survey, up to 79% of consumers delete emails that aren’t mobile-optimized.

Marketing 288

Marketing Mobile eCommerce Platforms Reference 288

Sailthru

MARCH 9, 2018

Facebook surveyed 14,700 American consumers to better understand their relationship with brands. Of course, personalization factors into that as well, streamlining the customer journey by only recommending relevant products, for example. Amazon: Know your customer. T-Mobile: Figure out where you can be the best.

Mobile 90

Mobile Retail Recommendation Social Media 90

lateshipment

DECEMBER 18, 2020

We have prepared some useful tips and recommendations from top managers, marketers, and other leading experts in online trading, which will help to organize holiday shopping smoothly. First, you need to make sure that the online platform in question can withstand a massive inflow of customers. Your Ordering Process: How Simple Is It?

eCommerce 246

eCommerce Shopping Carts Mobile Web Design 246

Pivotree Blog

OCTOBER 17, 2022

Have you mapped your customer journey lately? But the wild ride almost always starts the same: a customer finds your product or brand. . Pivotree views this process as the frictionless commerce customer journey. Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. (If

Channel 98

Channel Customer eCommerce SEO 98

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. Wiser’s mobile crowd is your eyes and ears inside stores for real-time, affordable insights into visual merchandising, the shelf, shoppers, promotions, and more. Flexible survey lengths, can be longer if necessary.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

JANUARY 31, 2024

Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem. In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email.

Marketing 255

Marketing Customer Retention Shopify Social Media 255

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JULY 29, 2022

Finding the right partner is a good opening strategy for cross-border launches, and Tmall is the top retailer of choice for Chinese cross-border customers. Pattern found that 85% of those surveyed use the platform, followed by 53% on JD.com Global and 39% on Amazon.cn. Amazon is very quick in, quick out,” said Gai.

Mobile 246

Mobile Consumer eCommerce Games 246

Kibo

NOVEMBER 21, 2019

With more and more shoppers researching products on their phones while perusing the aisles, merchants can take full advantage of these multi-channel opportunities by encouraging phone research and providing product information that customers care about. How are you connecting in-store phone research with in-store buying opportunities?

Mobile 63

Mobile Merchant Services Multi-channel Information 63

Retail TouchPoints

NOVEMBER 18, 2021

Enhance advertising and recommendation relevancy with better targeting and search. Customers today see one of two things [when they’re online] — one, you get a bunch of random advertisements that are annoying and not relevant to you, or two, you get ads based on what you’ve already searched for,” she said.

Consumer 260

Consumer Merchant Services Social Media Technology 260

Retail TouchPoints

SEPTEMBER 28, 2021

Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. This is a welcomed direction, and the sooner brands embrace this, the more loyalty they’ll engender from their customers.”.

Consumer 272

Consumer Customer Experience eCommerce Technology 272

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

JULY 21, 2022

Wade are putting a microscope on how social networks, retailers and other apps are using health data and other Personal Identifiable Information (PII) to create a customized (and helpful) user experience. To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S.

Marketing 278

Marketing Consumer Information Customer Retention 278

Kissmetrics

SEPTEMBER 8, 2020

Are you a local business that serves customers at a physical address? Then you must snatch the golden opportunity to grab consumer attention with the ultimate local guide, on a mobile device including the iPhone and iPad as well as all Android device products. ? of mobile searches are based on location.

Merchant Services 268

Merchant Services Payment Services Mobile Payments 268