Dynamic Action

MAY 23, 2024

Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric.

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

Retail 351

Retail Point of Sale POS Technology 351

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 299

Payment Services Point of Sale Retail POS 299

Ecommerce Platforms

MAY 3, 2019

Credit card payments from customers are actually, an inevitable encounter. To request a demo, I only have to contact the sales team via their official phone number(+353 1437 0087). In other words, the whole experience is a no brainer. On the other hand, Divido charges me a monthly interest of 2%. Absolutely simple.

Point of Sale 80

Point of Sale Merchant Services Payment Services Shipping Costs 80

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line.

Technology 262

Technology Point of Sale Customer Experience Customer Loyalty 262

Korona

JANUARY 30, 2023

As a retail business owner, there are certain features you look for when choosing the point of sale software that will be used to run your store. Inventory management, CRM, loyalty programs, accounting integration, transaction processing, and gift cards are all elements that you look for when shopping for a point of sale provider.

POS 52

POS Merchant Services Other Payment Services 52

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers see prices at two critical junctures in the buying process: when they visit a product page and check out.

Merchant Services 274

Merchant Services Payment Services Payments Point of Sale 274

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. Shopify apps can help with everything from SEO to email marketing, and customer service.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022. The closing is subject to regulatory approvals and other customary conditions.

Point of Sale 262

Point of Sale Operations Improvements Other 262

Retail TouchPoints

APRIL 3, 2024

Digital signage is a great way for retailers to capture customers’ attention and keep them informed about new deals and products. Customers are unlikely to engage with digital signage if the content appears generic or outdated. The challenge is knowing what makes digital signage content truly relevant in the eyes of your customers.

Social Media 278

Social Media Events Accessories Point of Sale 278

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 276

Retail Clothing Events Games 276

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

BigCommerce

APRIL 25, 2018

The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. Our dozens of Fortune 1000 customers use the same technology and platform as our SMBs. Investing in Our Customers’ Success.

BigCommerce 385

BigCommerce Merchant Services Customer Payment Services 385

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. But now we engage RetailNext to look at the data and find out what the customer is doing.

eCommerce 282

eCommerce Electronics X-cart Point of Sale 282

Ecommerce Platforms

JULY 9, 2022

With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options. The solution also allows business owners to access customer profiles, inventory management, and payment processing in the physical world, with the Shopify POS app.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. However, you should budget for the possibility that fewer than half of your customers will tip.

Consumer 228

Consumer Payment Services Point of Sale POS 228

Ecommerce Platforms

APRIL 20, 2022

These tools can both support business leaders in taking payments offline, building relationships with customers, and even building an online presence. Both solutions provide a range of POS features, as well as tools for building your own online store, strengthening customer relationships, managing team members and more. Go to the top.

POS 211

POS Shopify Payment Services Merchant Services 211

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Tractor Supply Co.

Sporting Goods 262

Sporting Goods Payment Services Retail Supplies 262

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers. Invest in Technology Solutions.

Customer Data 259

Customer Data Marketing Customer POS 259

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify’s Point of Sale (POS) will now also be the preferred provider for Faire’s seller and buyer community, enabling more seamless omnichannel sales across both online and offline channels.

B2B 287

B2B Shopify Merchant Services eCommerce 287

Retail TouchPoints

APRIL 3, 2024

Amazon spokesperson Carly Golden, quoted by CNBC , said “We’ve heard from customers that while they enjoyed the benefit of skipping the checkout line with Just Walk Out, they also wanted the ability to easily find nearby products and deals, view their receipt as they shop and know how much money they saved while shopping throughout the store.”

Gifts 290

Gifts Technology Retail Customer 290

Retail TouchPoints

JANUARY 1, 2024

Eventually, with enough barriers in place, they’ll move on to other stores or stop stealing altogether. This is particularly true when using solutions that rely on cases, locks and other physical barriers, as they may have unintended consequences. However, the reality is more complicated. It’s quite the opposite.

Point of Sale 277

Point of Sale Reference Retail Operations 277

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

POS 289

POS Point of Sale Customer Experience Supplies 289

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 289

Retail Mobile Consumer Operations 289

Wiser

FEBRUARY 23, 2024

It provides targeted exposure and opportunities to engage with potential customers more efficiently than traditional media like TV, especially when products are not nationally available. Retailers are increasingly partnering with media companies to share consumer data with manufacturers.

Marketing 78

Marketing Customer Multi-channel Channel 78

RTP blog

APRIL 30, 2018

Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. These technologies have the power to provide data and insights around customer behaviors that retailers otherwise wouldn’t have easy access to. So where does the retail customer experience fit in?

Customer Experience 170

Customer Experience Customer Retail Technology 170

RetailMinded

FEBRUARY 1, 2024

Hearing well respected leaders explain why they value AI or other technologies that are bringing retail to life. I always consider this evening the celebratory kick-off to NRF Week, and I was joined by industry leaders that included Vicki Cantrell, Ron Thurston, Rob Garf, Stacey Berns and many others.

Retail 119

Retail Point of Sale Merchant Services Technology 119

Retail TouchPoints

JUNE 4, 2021

A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.” increase in sales during the same period. The report cited data from the U.S.

Payment Services 166

Payment Services Payments Small Business Retail Technology 166

RetailWire

SEPTEMBER 20, 2022

Starbucks has long licensed in-store shops in stores operated by Kroger, Hy-Vee and others. Until now, however, those customers were not able to receive reward points from the coffee giant because purchases were processed through the point-of-sale system used by the store.

Customer 52

Customer Point of Sale Operations Other 52

Retail TouchPoints

SEPTEMBER 12, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints. TikTok also offers direct integrations and connectors with WooCommerce, Salesforce Commerce Cloud, BigCommerce, Magento and others.

Merchant Services 275

Merchant Services Payment Services Multi-channel Shopify 275

Retail TouchPoints

MARCH 1, 2024

For sustainable packaging solutions catering to vegan foods, options like Tupperware-style containers or reusable pouches crafted from silicone or other food-grade materials present themselves as eco-friendly choices, especially for products designed for multiple servings. #3 3 Enhancing labeling practices.

Food and Beverages 277

Food and Beverages Marketing Consumer Presentation 277

Retail TouchPoints

JUNE 10, 2021

Customers enter a delivery truck filled with flowers, wearing Magic Leap AR Headsets to transport them to the Domaine de la Rose , which the brand recently acquired in Grasse, France (headsets and shared devices are sanitized between each user).

Arts 325

Arts Point of Sale Games Technology 325

FastSpring

NOVEMBER 2, 2023

1ClickPay, Trial Hopping Prevention, and Offers API are designed to boost your conversion rates and increase customer lifetime value. They also complement several other subscription focused capabilities we have released over 2023. Check out our 1ClickPay product announcement. Want to implement Offers API?

Subscription 167

Subscription Payments Payment Services Document 167

Retail TouchPoints

JUNE 29, 2022

Ensure security cameras point directly toward all entrances and exits, as this can help you see where any theft is occurring or when unauthorized employees are entering prohibited areas or rooms. Similarly, physical security measures can help protect areas where computers and customer data are stored.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

Retail TouchPoints

JULY 7, 2020

Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. But others have successfully adapted to their customers’ evolving needs. And contactless is not limited to the point of sale. Traditionally, U.S.

Merchant Services 239

Merchant Services Payment Services Payments Small Business Retail 239

Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Once we evaluate its impact post-launch, we will determine how this technology might be utilized on our other campuses.”

Food and Beverages 263

Food and Beverages Payment Services Technology Apparel 263