Ecommerce Platforms

MARCH 6, 2020

Do you want to increase your Shopify sales and make it easier for your customers to buy your online products? If your answer is yes, then investing in an artificial intelligence (AI) product recommender, like the AI Product Recommendations by EPICA, is the way to go. Make it easier for customers to find what they like.

Recommendation 104

Recommendation Shopify Merchant Services eCommerce 104

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. To keep your customers from clicking over to your competitors, it’s important to remember that the service that occurs between retail customers and employees is the most significant differentiator between companies. Creating a Positive Employee Experience in Retail.

Customer 312

Customer eCommerce Operations Presentation 312

Groove

FEBRUARY 24, 2021

Marketing technology must be integrated with a CRM so that both sales and marketing teams can see what the other is doing (and more importantly, what the customer is doing!). I hope these three sales process steps help you turn more prospects into customers! First, ensure that your sales and marketing are properly aligned.

Customer 345

Customer Technology Information Marketing 345

Kissmetrics

NOVEMBER 5, 2020

Creating a customer journey map is enough to make even the best marketer freeze in their tracks and realize how little they really know about their prospects. Starting Fresh: The Basics of the Customer Journey Map. I also recommend “humanizing” the persona by giving them a name and image. A Customer Journey Map Example .

Customer 349

Customer Social Media Comparison Shopping Information 349

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 257

Retail Mobile Consumer Operations 257

Algopix

FEBRUARY 2, 2022

On December 8, 2021, during a live webinar , we dove into this and more, starting with the importance of catalog integrity as the foundation of any marketplace business, followed by how to present the most relevant items, at the most competitive prices. We can all determine why customers gravitate towards the Amazon marketplace.

Presentation 78

Presentation BigCommerce Webinar Information 78

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. However, the landscape of email marketing is constantly evolving, presenting marketers with new challenges and opportunities. and the A.I. mo to $81.18/mo)

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Retail TouchPoints

SEPTEMBER 28, 2023

Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. Mass adoption and changing customer expectations have raised the bar. What is Search Hyper-Personalization?

Gifts 238

Gifts eCommerce Recommendation Technology 238

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 224

Mobile Recommendation Technology Customer Experience 224

Retail TouchPoints

OCTOBER 22, 2021

However, if you have no idea what design and functionality will keep visitors on your site and help them become your customers, it’s better not to start. Present your home page as a showcase. Fast checkout process : Ensure that your customers have the opportunity to place an order without complicated registration quickly.

Payment Services 228

Payment Services eCommerce Customer Web Design 228

Optimizely

APRIL 3, 2017

Because mobile apps are structured differently than any other channel – even/especially when compared to browsing web via mobile – retailers who have apps can invite customers to interact with products and with branding in ways that can’t be done otherwise. Make personalized recommendations for future engagement.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

FEBRUARY 9, 2023

As the ecommerce landscape becomes more competitive, top retailers like Amazon stay ahead of the curve by delivering a compelling product experience to their customers. This is made possible by powerful AI algorithms that deeply understand the customer’s needs and create a personalized shopping experience.

eCommerce 230

eCommerce Shipping Costs Merchant Services Presentation 230

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? Higher the average order value, better the customer experience and post-purchase journey, more would be the customer retention rate.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

UpSellIt

OCTOBER 21, 2021

New customer acquisition is a beautiful thing. By leveraging personalized solutions and targeted conversion strategies, beauty brands can shine through the saturated marketplace and turn undecided shoppers into loyal customers. So, how can beauty brands boost new customer acquisition online? Leverage Incentives.

Customer 120

Customer Recommendation Social Media Presentation 120

UpSellIt

MARCH 13, 2024

Seasonal marketing isn’t just about promoting products or services during specific times of the year, it’s about resonating with your customers as their needs, desires, and behaviors evolve with each season. As the seasons change, so do the lives and priorities of your target audience.

Marketing 128

Marketing Gifts Recommendation Clothing 128

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Managing Orders. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

DECEMBER 14, 2023

Customers have come to expect more than just a transaction – they crave personalized interactions, transparent communication and a streamlined journey from click to delivery. The Unseen Costs of a Poor Post-Purchase Journey Bad customer experiences can lead to shoppers leaving your business, even if they love your brand. In the U.S.,

Customer Experience 224

Customer Experience Shopping Carts Presentation Social Media 224

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 308

Retail Customer Experience Technology Customer Data 308

Retail TouchPoints

FEBRUARY 6, 2023

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They know that their customers are not monolithic. By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Groove

AUGUST 4, 2020

Offer product recommendations. This merchandising strategy helps to increase customers' perceived value by making them feel like they're getting more for their money. Cross-selling involves presenting shoppers with additional products ? If your goal is to increase sales, we recommend cross-selling to sell more products.

Shopping Carts 354

Shopping Carts Mobile eCommerce Recommendation Mobile 354

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 144

Customer Payment Services Payments Other 144

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

lateshipment

OCTOBER 9, 2023

Personalization has become a norm rather than just being something that e-commerce brands do to just sway customers. 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized experience ( Forrester ). This gives you uninterrupted access to data that you can use on customers to re-target them.

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

Pivotree Blog

OCTOBER 17, 2022

Have you mapped your customer journey lately? But the wild ride almost always starts the same: a customer finds your product or brand. . Pivotree views this process as the frictionless commerce customer journey. Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. (If

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

JUNE 20, 2023

Presently, ecommerce search is primarily keyword-based. ChatGPT needs access to proprietary platform data from retailers in order to make product-level personalized recommendations. Second, search will deliver next-generation product recommendations. For example, if I search “Which TV should I get?”

Books 284

Books Recommendation Toys eCommerce 284

Kissmetrics

SEPTEMBER 27, 2017

Getting prospects to convert to customers is one thing. But how do you get customers to buy again and again after the first purchase? This is where attentive, customer-focused emails come on. But oftentimes, companies send emails out immediately and when the customer (naturally) doesn’t respond, they no longer follow up.

eCommerce 203

eCommerce Customer X-cart Recommendation 203

Retail TouchPoints

DECEMBER 2, 2022

Although it presents a host of advantages in terms of cost and competitiveness, it also raises a few problems. Finding a reliable supplier overseas can present a challenge, not to mention having to deal with language and cultural obstacles that present themselves.

Supplies 250

Supplies Presentation Operations Travel 250

UpSellIt

FEBRUARY 22, 2024

We’re a leading conversion optimization partner and we create hyper-personalized solutions to increase conversions, order values, customer loyalty, and more. Our campaigns are custom-built to match the unique offerings, objectives, and key performance indicators of each brand. ” What is Upsellit’s Website Experience?

Conversion Optimization 134

Conversion Optimization Recommendation Customer Loyalty Merchant Services 134

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together Better On-Site eCommerce Customer Experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Wiser

APRIL 25, 2024

This dynamic, often marked by a nuanced blend of cooperation and conflict, plays a crucial role in a retailer’s ability to grow sales, maintain competitiveness, and satisfy customer demands. Director of Customer Success at Wiser Solutions. Editor’s Note: Contributing author is Vaibhav Laroia, Sr.

Management 78

Management Retail Recommendation Presentation 78

Retail TouchPoints

AUGUST 9, 2021

AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it. Pre-pandemic, customers had more options,” recounted Stein. “We Coleman’s enhanced customer experience involves more than just visual search. Making Consumers Feel Understood.

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. These high-traffic shopping events don’t just present retailers with a chance to catapult profits.

Social Media 253

Social Media Consumer Information Marketing 253

Retail TouchPoints

MAY 15, 2023

Typically, conversational consumers use voice-activated texts and make inquiries on mobile devices, as well as shop and seek product recommendations with smart tools. For example, when a customer opens a national coffee brand’s app on a voice assistant, the app promptly says, “Good morning, you are due for a reorder.

Marketing 193

Marketing Presentation Consumer Recommendation 193

Wiser

MARCH 22, 2022

The customer path to purchase is very rarely straightforward. Sometimes, this can alter a customer’s final purchase completely and increase your own profits. Sometimes, this can alter a customer’s final purchase completely and increase your own profits. Typical Steps in the Path to Purchase. Discovery/Awareness.

Customer 147

Customer Consumer Information Recommendation 147