Retail TouchPoints

FEBRUARY 9, 2023

Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month. Reporting directly to CEO Tom Kingsbury, Jones will be responsible for merchandising functions including buying, digital and omnichannel merchandising, product design and development and product portfolio strategy. “We

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Operations Retail Department Stores Omnichannel 269

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 239

Retail TouchPoints

FEBRUARY 10, 2023

Benefit launched an omnichannel campaign for the new range with the help of long-time partner Bloomreach to generate excitement around the new product line. In today’s marketing landscape, there’s so much access to customer data.

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Events Marketing Department Stores Customer Data 259

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

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Payment Services Omnichannel Department Stores Operations 304

Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. Retailers in this channel have been replaced by cash-and-carry concepts in some markets.”.

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Retail Omnichannel Department Stores Fulfillment 283

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Traditionally, department stores (and in turn malls) haven’t focused on creating this type of deeper, more meaningful connection.

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Omnichannel Department Stores Consumer Banking 302

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

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Department Stores Omnichannel Operations Retail 233

Steve Dennis

NOVEMBER 4, 2017

It’s been a long, slow slide for department stores. The market values of Macy’s, J.C. Even Nordstrom, which has performed relatively well, has seen its market value halved in the past couple of years. For many, this unrelenting parade of bad news leads them to believe that department stores are toast.

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Department Stores Accessories Apparel eCommerce 89

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Omnichannel Department Stores Operations Retail 323

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. Tour that will celebrate the retailer’s milestone as it travels across the U.S.

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Travel Department Stores Omnichannel Games 307

Retail TouchPoints

JANUARY 19, 2022

For us, it’s clearly been about innovating in how we engage with the consumer, the products we develop and [how we] go to market.” Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. Heritage sometimes isn’t enough ,” Louvet admitted.

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Department Stores Fashion Consumer Omnichannel 257

Retail TouchPoints

JANUARY 26, 2022

The reality is that the luxury market, especially as it relates to the 1%-10%, is untouched, as people still want the latest and greatest brands have to offer. Brand loyalty and brand relationships remain central to the longevity of success in the market. D:R Currently, Gen Z is the biggest growing market right now.

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Technology Multi-channel Department Stores Definition 285

Retail TouchPoints

MAY 1, 2023

Because it’s more critical than ever for brands and retailers to understand how investors are analyzing and responding to the broader market, the Retail Innovation Conference & Expo , taking place June 13-15 in Chicago, is hosting a panel of investors to share their perspectives with an audience of brand operators and executives.

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Retail Beauty and Health Omnichannel Operations 242

RetailDive

AUGUST 18, 2020

CEO Michelle Gass went so far as to say that the department store is poised to take market share in the COVID-19 era, despite its difficulties.

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Department Stores Omnichannel Marketing 119

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis.

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Customer Clothing Consumer Fashion 270

Retail TouchPoints

MARCH 11, 2024

However, this is contradicted by the fact that Gen Z use stores for clothes more than millennials, although those physical locations may be more about a 24-hour pop-up than a four-story, stone-clad traditional department store. Dave Howard is a Senior B2B Growth Marketing Strategist for Intellias.

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Department Stores Consumer B2B Banking 257

Retail TouchPoints

MAY 22, 2023

He quickly realized that this community paid up, and they would come back and make their small payments that could be $5 or $10 at a time ,” said Ariela Nerubay, EVP and Chief Marketing Officer at Curacao in an interview with Retail TouchPoints. Curacao is planning to open two additional locations, including its second store in San Diego.

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Other Payment Services Banking Department Stores 288

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

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Multi-channel Payment Services Automotive Consumer 253

Retail TouchPoints

MAY 1, 2023

Because it’s more critical than ever for brands and retailers to understand how investors are analyzing and responding to the broader market, the Retail Innovation Conference & Expo , taking place June 13-15 in Chicago, is hosting a panel of investors to share their perspectives with an audience of brand operators and executives.

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Retail Beauty and Health Omnichannel Operations 204

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Omnichannel Department Stores eCommerce Fulfillment 203

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Marketing and merchandising for both businesses will be led by Saks OFF 5TH.

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Specialty Retailers Other Apparel Department Stores 166

Retail TouchPoints

FEBRUARY 22, 2022

The company also pointed out that in the markets where its Macy’s brand has omnichannel operations, more than 58% saw omnichannel sales growth in Q4 2021 over Q4 2019, further underlining the Board’s decision to keep online and offline operations integrated. “I I am proud that Macy’s, Inc.

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Operations eCommerce Omnichannel Supplies 278

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

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eCommerce Omnichannel Channel Department Stores 279

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Relieving Pressure On Stores.

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Fulfillment Department Stores Shipping Costs eCommerce 305

Retail TouchPoints

JUNE 15, 2022

That is why Interstore | Schweitzer , which believes brick-and-mortar is the linchpin of the omnichannel customer experience, analyzed food stores all over the world, coming up with a list of 50 stores they believe every serious retailer (and food lover) should visit. Omnichannel and Digital Innovation.

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Omnichannel Customer Experience Department Stores Consumer 244

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom.com also offers free shipping and returns at any store, while Nordstrom Rack will offer free shipping on most orders over $39 through November 13. Cardmembers in select markets will have access to free two-day shipping.

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Gifts Department Stores Shipping Events 214

OrderDynamics

FEBRUARY 7, 2019

The United State of Omnichannel in America Today. BOPIS being Buy Online Pickup in-store. It discovers the shopper’s user experience with retail omnichannel. In the global report , results show an overall state of omnichannel retailing around the world. Omni-2000 – The US Report. of US retailers offer the service.

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Omnichannel Merchant Services Channel Order Fulfillment 50

BigCommerce

NOVEMBER 21, 2017

For those in the retail, ecommerce, and marketing world, we have already begun strategizing and executing our holiday marketing campaigns. In 2017, social commerce and true omnichannel expansion began to drive 3x in revenue for brands taking advantage of it. Top Holiday Marketing Campaigns in History.

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Small Business Retail Payments Department Stores Toys 420

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

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Beauty and Health Department Stores Accessories Customer Loyalty 163

Retail TouchPoints

AUGUST 27, 2021

Many upscale department store retailers like Selfridges , Galeries Lafayette and Neiman Marcus have employed a heavy “concession” model for years, and others like Best Buy and Tesco experimented too, but like omnichannel customer expectations, COVID-19 accelerated the shop-in-a-shop trend across all types of mainstream retail.

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Department Stores POS Management Electronics 279

Retail TouchPoints

OCTOBER 11, 2022

First stop — the farmers market to pick up ingredients for a dinner party you are hosting. Next stop — your favorite department store to pick out an outfit for a work trip later in the week. It’s a sunny Saturday morning, a perfect day for running some quick errands. However, device safety cannot be an afterthought.

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POS Payment Services Retail Mobile 268

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. How can a brand master the omnichannel experience? Leader brands are lauded for making discovery effortless and sync local store inventories to checkout pages.

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Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. The new joint venture will set the stage for a wider strategic partnership in which the U.S. Nordstrom has been the exclusive distributer of Topshop and Topman in the U.S.

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Multi-channel Multichannel Department Stores Fashion 263

Retail TouchPoints

DECEMBER 1, 2020

The Sephora at Kohl’s shops will replace Kohl’s current in-store beauty departments, with exterior signage displaying both Kohl’s and Sephora branding. The retailers will select the locations based on existing Sephora store proximity, market opportunity and customer insights.

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Department Stores Omnichannel Customer Operations 191

Retail TouchPoints

MARCH 10, 2021

It’s department stores, shopping centers and hypermarkets I’m most concerned for — not really big enough to sell “everything” anymore when you can get “anything from anywhere” online. These aging one-stop shops are caught in the middle of an evolving market.

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Retail Department Stores Improvements eCommerce Technology 290

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. In 2021, Ace Hardware was among the top-ranked retailers for omnichannel purchase according to Incisiv.

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Subscription Department Stores Omnichannel Retail 62

Retail TouchPoints

SEPTEMBER 23, 2022

The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

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Department Stores Operations Consumer Channel 266