Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services.

Financial Services 147

Financial Services Payment Services Department Stores Banking 147

Retail TouchPoints

OCTOBER 27, 2022

During a time of continued C-suite transition, department store retailer Belk has appointed MaryAnne Morin as its President and Chief Merchandising Officer. MaryAnne’s wealth of knowledge will help us make that experience even better, whether customers are shopping in our stores, on Belk.com or our mobile app.”.

Department Stores 268

Department Stores Clothing Fashion Games 268

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom.com also offers free shipping and returns at any store, while Nordstrom Rack will offer free shipping on most orders over $39 through November 13. The department store retailer also is trying to capture the attention of gift-givers by zeroing in on services that make their lives easier.

Gifts 229

Gifts Department Stores Shipping Events 229

Retail TouchPoints

JULY 20, 2022

The report also identified four broad areas that would benefit the most from focused retailer investment: • The mobile experience; • Search as a branded discovery vehicle; • Social proof for products; and. These key investments and opportunities include: Mobile experience. In 2019, retailers adopted only 57% of mobile best practices.

Omnichannel 279

Omnichannel Retail Mobile Social Media 279

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

APRIL 12, 2022

This will help retailers run more efficiently, even though much of it will be hidden in the backroom, after hours and in the supply chain. He works with Fortune 500 companies and top global retailers to advise them on digital business transformation and how to drive higher performance in the changing digital landscape.

Home Furnishings 357

Home Furnishings Shipping Costs Apparel Clothing 357

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. For many, that so-called death of the department store could give rise to phoenixes from the ashes with new, more agile retail models. In the U.S.,

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

FEBRUARY 7, 2023

POS Modernization and the Sales Associate Experience: One of the interesting themes at NRF was how retailers are shifting their spend to enable digital mobile apps for sales associates. Leading retailers are seeing a double-digit ROI on every dollar spent on sales associates, outperforming consumer-facing mobile apps.

Retail 274

Retail POS Apparel Department Stores 274

Retail TouchPoints

JUNE 17, 2021

It includes product category information along with mobile integration into an augmented reality (AR) experience. “We The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments.

Beauty and Health 169

Beauty and Health Department Stores Accessories Customer Loyalty 169

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% Luckily, retailers can harness the power of location to make their mobile applications and, in turn, their brand experiences, more seamless than ever.

Shipping Costs 277

Shipping Costs Payment Services Merchant Services Payments 277

Retail TouchPoints

APRIL 14, 2021

Macy’s veteran Martine Reardon has taken on a new role at the N a tional Retail Federation as CMO and EVP of Content and Membership, following a 32-year tenure at the department store chain.

Department Stores 158

Department Stores Events Fashion Marketing 158

Retail TouchPoints

DECEMBER 16, 2020

As more retail chains file for bankruptcy and close more stores amidst the ongoing pandemic, Amazon is looking for opportunities among the ruins. . They may not necessarily stock these items at these showrooms and fulfillment centers, but they can be ordered using Amazon mobile apps, websites and kiosks.

Fulfillment 255

Fulfillment Department Stores Mobile Recommendation 255

RTP blog

SEPTEMBER 17, 2018

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. Coverage will be consistent regardless of what carrier you and your customers use — AT&T, Sprint, T-Mobile, Verizon or others — which is huge.

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Payment Services Retail Consumer Payments 150

RTP blog

MAY 21, 2018

We’ve all experienced wandering into an empty, deserted department store and thinking to ourselves, ‘This place hasn’t got long left,’ and we’re unsurprised when it, seemingly inevitably, joins the shuttered ranks. But then there are the others, the stores that are always busy and buzzing with browsers.

Department Stores 150

Department Stores Travel Mobile Consumer 150

RTP blog

JULY 10, 2019

My concern lies with the department stores that have felt forced to discount heavily in their attempt to keep pace. These retailers haven’t been able to pivot their overall store businesses fast enough, and they aren’t able to take the financial hits that Walmart and Target can sustain.

eCommerce 150

eCommerce Department Stores Accessories Apparel 150

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels.

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Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JANUARY 4, 2021

One department store rendered 40,000 products in 3D and increased its conversion rate on shoes and bags by almost 40% , showing the power of this emerging technology to drive sales and boost profits.

Retail 294

Retail Merchant Services Online Retail Department Stores 294

Retail TouchPoints

NOVEMBER 4, 2020

According to McKinsey , ecommerce sales in apparel, department stores and beauty products have increased by nearly 10%, on average, since the onset of the pandemic. Thankfully, as the world has become increasingly mobile and tech-driven, a new way to determine fraud risk has emerged.

Merchant Services 317

Merchant Services Payment Services Payments POS 317

Steve Dennis

APRIL 3, 2020

Macy’s, the leading US department store chain, is illustrative of this approach. Significant investments were made in channel integration, deployment of mobile technology, localization of product assortments, and so forth.

Multi-channel 160

Multi-channel eCommerce Department Stores Gifts 160

365 Retail

MAY 22, 2023

This new model will increase the brand’s retail and service presence across the continent, bolstering its omni-channel approach by complementing its current online sales channels, Brand Stores and Mobile Network of Mechanics and Test Riders. Those interested in joining Cowboy can contact Cowboy via Cowboy.com/partners.

Retail 52

Retail Subscription Department Stores Mobile 52

RTP blog

AUGUST 30, 2019

In physical brick-and-mortar stores, the personal nature of the beauty industry is clearly evident in the important role the in-store beauty consultant plays in helping consumers discover, evaluate, try on and ultimately purchase beauty products. And it’s no wonder that consumers need assistance in this category.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

ROI Revolution

DECEMBER 2, 2021

In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Desktop still reigns over mobile as the top device for online purchases, bringing in a total of $63 billion over Cyber Week to make up 57.8% for mobile. for mobile. of sales compared to $46 billion and 42.2%

Shipping Costs 78

Shipping Costs Department Stores Supplies Shipping 78

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. This customized experience keeps people coming back the store for items they could probably order online.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Sailthru

SEPTEMBER 17, 2019

A mainstay of our Retail Personalization Index ‘s top 10, the Seattle-based department store is this year’s silver medalist. The mobile app is also solid , thanks in part to an integrated loyalty program. However, Nordstrom didn’t need the boost. That’s only going to get stronger.

Workshop 60

Workshop Retail Department Stores Recommendation 60

RTP blog

APRIL 22, 2019

Since not every consumer is going to want to don an additional “wearable,” grocers may opt to utilize the RFID capabilities on shoppers’ mobile phones with Near Field Communication devices in-store to accomplish the same goal. Just look at U.S. Change is afoot. Picking technology will increase its pace in the U.S.

Multi-channel 150

Multi-channel Retail Toys Department Stores 150

Mi9

DECEMBER 9, 2022

RIS Software LeaderBoard Mi9 Retail Rankings: #2 – Customer Satisfaction for Department Store/Mass Merchant Vendors. #2 2 – Vendor Leader for Department Store / Mass Merchant . #5 Mi9 Retail Launches New In-Store Mobile App to Help Retailers Improve Inventory Management.

Merchant Services 40

Merchant Services Department Stores eCommerce Customer 40

ecomdash

JULY 1, 2019

In second place, Boomers prefer department stores while Millennials and Gen X prefer off-price stores. Average clothing sales for department stores ($390), fast-fashion retailers ($338), ecommerce ($279), and off-price stores ($277) all surpass clothing sales at mass merchants ($234). Desktop vs Mobile.

eCommerce 83

eCommerce Shipping Costs Clothing Department Stores 83

ChannelAdvisor

APRIL 11, 2022

The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Joom is a mobile cross-border marketplace that operates in more than 190 countries and actively uses social media influencers to promote sellers’ products. It’s also free to list — no monthly fees! .

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Joom is a mobile cross-border marketplace that operates in more than 190 countries and actively uses social media influencers to promote sellers’ products. It’s also free to list — no monthly fees! .

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94

ROI Revolution

OCTOBER 7, 2022

Mobile still holds strong. While mobile spending increased drastically due to COVID-19, mobile sales growth has evened out. Mobile users continue to use phones to quickly research products, even while in-store, which makes the user experience on mobile as important as ever.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. This customized experience keeps people coming back the store for items they could probably order online.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. This customized experience keeps people coming back the store for items they could probably order online.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). The hybrid shopping journey. Digitally-influenced brick & mortar purchases surpassed 50% in many categories prior to the pandemic. The hybrid supply chain.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

Steve Dennis

NOVEMBER 26, 2018

, but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel. Nordstrom complements its already excellent in-store customer service by arming many sales associated with tablets or other mobile devices. Human-centered.

eCommerce 88

eCommerce Department Stores Games Channel 88

ESW

JULY 6, 2023

Shoppers can start research on a laptop, compare prices in a store and then complete an order on a mobile phone. If they needed a new shirt, they went to the department store. If they needed to replace a light bulb, they went to the hardware store. Amazon is everywhere the customer is. Omnichannel is here to stay.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Steve Dennis

JANUARY 8, 2019

For the most part, the department store sector is boring , characterized by me-too assortments, lookalike environments, rampant promotions and uninspiring customer service. It has been willing to experiment early and often with social, mobile, personalization and new modes of shopping (Trunk Club). A memorable experience.

eCommerce 109

eCommerce Retail Multi-channel Department Stores 109

Kissmetrics

NOVEMBER 26, 2020

The pandemic hit department stores hard and forced luxury consumers to buy online more than before. Your app could be as simple as a mobile responsive version of your website. The consultancy expects online luxury sales to triple by 2025 when almost one in five personal luxury sales will happen online. One option is a brand app.

Marketing 363

Marketing PPC SEO Magazine 363