Mon.Nov 08, 2021

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Why Automation May Not Mean Workforce Reductions

Forrester eCommerce

Tech leaders and business executives invest in process automation technologies because they expect that productivity gains will translate into cost savings through reduction in employees. But lessons drawn from Forrester’s 2015 forecast, Death Of A (B2B) Salesman, raise doubts on that theory. In that report, we projected that 1 million US B2B salespeople would lose […].

B2B 338
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American Eagle Hedges Against Supply Chain Challenges with $350M Acquisition

Retail TouchPoints

As issues in the supply chain continue to make headlines, American Eagle Outfitters (AEO) has bought its second logistics company in less than three months. Following the acquisition of parcel delivery company AirTerra in late August, the retailer this week acquired in-market fulfillment operator Quiet Logistics for $350 million in cash. Hailed by the retailer as the next step in “AEO’s ongoing supply chain transformation,” Quiet Logistics uses state-of-the-art technology and robotics to provide

Supplies 324
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Put A Finer Point On What A “Coaching Culture” Really Means For Your 2022 Planning

Forrester eCommerce

When your sales organization looks to create a “coaching culture,” does everyone fully understand what behaviors you need them to demonstrate? How about what outcomes you’re looking to drive? If you don't take the time to clearly define what sales coaching is, you risk it becoming just another diluted buzzword leading to nothing of significance getting accomplished.

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Walmart Delivery Trucks in Bentonville Go Fully Driverless

Retail TouchPoints

Gatik autonomous delivery trucks deployed by Walmart are now operating daily, without a safety driver, in Bentonville, Ark. The multi-temperature self-driving box trucks have been navigating a “complex urban route” between a Walmart dark store and a Neighborhood Market since August. According to Gatik, this is the first time that an autonomous trucking company has removed the safety driver from a commercial delivery route on the “middle mile” anywhere in the world.

Workshop 304
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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S&R Forum 2021: Passwordless Authentication Adoption Is Gaining Momentum

Forrester eCommerce

Passwordless authentication, in the form of inherence factors (e.g., fingerprint, facial) or in the form of possession factors (e.g., device, app, token/certificate) and supplemented by other factors (e.g., location, user behavior), is an emerging authentication technology that will protect organizations from brute force attacks, credential stuffing, phishing, and social engineering tactics.

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How American Girl is Bringing its Flagship Store Experience to the World — Virtually

Retail TouchPoints

For the most part, ecommerce the world over presents in the same standard format — whether it be high-end jewelry or groceries, products are typically displayed in that familiar scrolling grid we all know so well. Neha Singh, a former Google engineer who also helped build Vogue ’s digital properties, wasn’t satisfied with that status quo. “This interface — a grid of thumbnails on a white background — was created by Amazon 25 years ago to sell books, and from there it got used somehow for every c

Jewelry 299

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4 Digital Experience Strategies Retailers Should Consider for 2022

Retail TouchPoints

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. More is better — more data, more insights, happier shoppers. But more can also feel like ‘too much’ if you don’t know where to start. As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. 1.

Retail 298
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Retailers: Stop The Bots From Further Wreaking Havoc With Your Supply Chain

Forrester eCommerce

Retailers, the time is now to manage supply chain risks, raise bot defenses, and prioritize customers this holiday season.

Supplies 195
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Lowe’s to Test LiDAR-Powered Space Measurement Tool in Q1 2022

Retail TouchPoints

No more wrestling with metal tape measures that bend and snap back into DIYers’ hands: Lowe’s will launch a beta test of a room scanning and measurement tool, available in the Lowe’s iOS app, by the end of Q1 2022. (An embedded video demonstrates how the solution works.). Customers will be able to access the feature by pressing the Measure Your Space BETA button on select floor covering product detail pages.

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How to Make Money on TikTok Without The Unrealistic Hype

Ecommerce Platforms

How to make money on TikTok? Is it really possible? Whether you’re a TikTok user or just a casual observer of the phenomena, that is TikTok. In that case, you might have asked yourself these questions. In answer, Forbes magazine recently published an article on the top-earning creators / TikTok influencers, and the result probably won’t surprise you: Addison Rae Easterling, $5 million (84.3M TikTok followers).

Payments 193
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Once I Started Doing This, I Quit My Job And Made My First Million Dollars

My Wife Quit Her Job

I am a self motivated person and an independent thinker. But I’ve discovered over the years that my actions are directly shaped by the people I see the most. For example… When I hang out with someone who goes out all of the time, I go out all of the time. When I hang out with someone who is fat and out of shape, I become fat and out of shape.

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What Is Amazon Prime Try Before You Buy? How It Works and What It Means for Sellers

ecomdash

What is Amazon Prime Try Before You Buy, the rebranding of Prime Wardrobe? We explain how it works and what it means for Amazon sellers. The post What Is Amazon Prime Try Before You Buy? How It Works and What It Means for Sellers appeared first on Ecomdash.

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Is the fun ever coming back to holiday shopping?

RetailDive

The joy of the season wasn't as prevalent last year. With the continued threat of the pandemic and rise of e-commerce, it hasn't fully returned this year either.

eCommerce 131
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Should Your eCommerce Business Use Paid Social Advertising?

Inflow Insights

Paid social media advertising can be a powerful tool for eCommerce stores. It can be used to reach hundreds, thousands, even millions of potential customers — the same reach as TV ads at a fraction of the cost. However, if your campaigns are poorly designed, your ad spend can quickly spiral out of control. On the other hand, a successful campaign at large scale can be a disaster for your business if you’re not prepared to handle the influx of orders.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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17 retailers have filed for IPOs in 2021. What does that say about the industry?

RetailDive

From Warby Parker and Allbirds to Claire's and Mattress Firm, companies across sectors are seizing the opportunity to enter the public markets.

Retail 132
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Sustainability for Soft Goods: A Video Discussion with SGS & Retail Minded

RetailMinded

The world’s leading testing, inspection and certification company, SGS, recently sat down with Retail Minded’s Nicole Leinbach Reyhle to discuss the importance of sustainable efforts within the soft goods category. Including apparel and textiles alike, there are many actions retailers and manufacturers can proactively take to better support sustainable goals.

Retail 98
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Retailers hail infrastructure deal as good news for the supply chain

RetailDive

After endless talk in Washington about the need to rebuild, the president will soon sign a trillion-dollar package with $550 billion in spending over five years.

Supplies 126
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Currys and Uber join forces with rapid delivery trial

365 Retail

Currys and Uber have announced a new trial which puts tech on the takeaway menu for Londoners, enabling them to order small tech items and get them delivered fast. Launching the week of 15 th November, the tech and delivery giants will come together to respond to growing consumer demand for speed and convenience with an offer that will help deliver tech purchases into the homes of Londoners in as little as 30 minutes, a service that is currently quicker than any electronics competitors.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Rent-A-Center's Acima fintech unit under investigation in 39 states

RetailDive

The virtual lease-to-own specialist was acquired less than a year ago for $1.3 billion as Rent-A-Center seeks digital scale and retail partners.

Retail 124
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TK Maxx ‘walks this way’ into Christmas with joyful festive advert

365 Retail

TK Maxx has unveiled how it will help people to deliver Christmas to the ‘Maxx’ this year, starting with the launch of its all-singing, all-dancing 2021 Christmas advert, which features a special version of Walk This Way by legendary rock band, Aerosmith. After Christmas was different for so many in 2020, this year’s celebrations take on new significance.

Gifts 64
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American Eagle buys Quiet Logistics, takes further control over its supply chain

RetailDive

The acquisition gives the company "a fighting chance to meet consumer expectations around free and fast shipping during the holidays," said Shipium CEO Jason Murray.

Supplies 115
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Marks and Spencer worker hails optional pronoun badges as important for ‘allyship’

365 Retail

The introduction of optional pronoun name badges for Marks & Spencer employees has been praised. After a suggestion from an employee, M&S workers have the option of wearing “whichever combination of pronouns” they choose. A post on employment platform LinkedIn by the retailer said: “Recently, we introduced pronoun name badges for our colleagues, encouraging as many of them as possible to wear whichever combination of pronouns is right for them.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Walgreens to sell Hims & Hers personal care products in store, online

RetailDive

Since going public earlier this year, the telehealth company has added more products to its assortment and expanded its distribution network with other retailers.

Other 118
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Cake Box reports sales surge as it plans further store openings

365 Retail

Cream cake retailer Cake Box has reported a surge in sales after pandemic restrictions eased, as it also confirmed plans for a raft of further shop openings. Shares in the company rose on Monday after it hailed a “strong performance” over the past six months. Sukh Chamdal (left) and Pardip Dass (centre) launched the Cake Box franchise in 2009 (Cake Box/PA).

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Pacsun opens first Pacsun Kids store

RetailDive

The retailer will open five additional locations in 2022, which feature genderless clothing for children ages 4 to 14.

Clothing 122
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What Is WooCommerce Order Management and Its Alternatives?

Fabric Blog

WooCommerce order management is part of the free WordPress plugin—WooCommerce—that lets store owners manage and fulfill their orders. Like other traditional order management system (OMS) software , the WooCommerce OMS dashboard lets you see everything that relates to an order, including the order number, name, date of sale, etc.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Kohl's offers deals on new brand partners in lead up to Black Friday

RetailDive

The department store is offering Black Friday week deals between Nov. 21 and Nov. 26, as well as discount days leading up to Black Friday.

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Honesty is the best policy when it comes to brand marketing

365 Retail

A Trustpilot survey of UK consumers has found that over half of Brits now consider a brand’s stance on social, political and environmental issues before buying products or services — with 94% saying a brand’s honesty and transparency is important when it comes to purchasing decisions. The survey asked consumers what factors make them less likely to buy from a brand and found that those which have ‘unfair or harmful practices’ against employees and suppliers was the biggest turn off — with 51% (5

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The war for retail talent: Breaking down the search for workers

RetailDive

Oracle Retail addresses the war for talent by sharing strategies and technology for recruiting and retention.

Retail 122
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Large retailers suck up limited toy inventory

RetailWire

Small retailers selling toys are finding it more difficult to get supplied from big brands as the nation’s biggest retailers get first dibs on available supply. “The message in the toy business has always been: Walmart and Target first,” said Sean Maharaj, managing director at consulting firm AArete and a former supply chain analyst for Mattel.

Toys 52
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib