Forrester eCommerce
AUGUST 7, 2020
Anastasia Zdoroviak is Senior Manager of Customer Experience at food delivery technology company DoorDash. We spoke about the approach of the CX team and how they make sense of the different customer types that influence each other’s experiences. AG: What is the structure of the DoorDash CX team? AZ: When I joined DoorDash as the […].
Retail TouchPoints
AUGUST 7, 2020
New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping.
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Forrester eCommerce
AUGUST 7, 2020
A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance. The vendor quickly suggested that its solutions align with Forrester’s concept of a lean core. Now, you may ask […].
Retail TouchPoints
AUGUST 7, 2020
The retail reopening process is underway in many parts of the country, and brands and centers alike are trying to figure out how to safely bring shopping back to brick-and-mortar. As part of this effort, my team of consultants have spent endless hours studying shopper trends throughout the COVID-19 pandemic. This includes virus case counts, in-store retail traffic and how the two intersect.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Forrester eCommerce
AUGUST 7, 2020
Technology buyers often seek purchases from one vendor because – as the saying goes – they want “one throat to choke.” This phrase always bothered me. You don’t want this relationship to be adversarial, so don’t start off with such incendiary language. Relations between technology providers and their customers have long been on the hairy […].
lateshipment
AUGUST 7, 2020
Is user-generated content (UGC) really worth your time if you’re a retail business owner? Without a doubt. Taking advantage of content created by customers is an effective move in eCommerce. Real people, real opinions, real pictures all speak better with your prospects than marketing-crafted efforts alone. After all, one of the major strengths of UGC is that it helps to convert your potential customers into actual buyers.
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ROI Revolution
AUGUST 7, 2020
Published August 7, 2020. Welcome to Part 4 of our Amazon Prime Day 2020 Prep series. For this finale article, we’ll be covering digital advertising strategies you can utilize before, during, and after Prime Day to amplify your brand’s success. If you missed the previous parts of this series, you can find them below: Amazon Prime Day 2020 Prep (Part 1): The New Normal for Amazon Prime Day in 2020.
FastSpring
AUGUST 7, 2020
One of the most significant causes of abandoned digital product purchases is friction within the checkout process. The good news is there’s an opportunity for software and saas companies to streamline their checkouts to drive more revenue. That is why we would like to introduce the PYMNTS Cross-Border Merchant Friction Index, a resource analyzing the key friction points experienced by the global consumer.
TalkingRetail
AUGUST 7, 2020
The ACS is partnering with Alzheimer’s Society to host online training sessions to create more Dementia Friends in the convenience sector. The sessions, which are free for ACS members, will provide attendees with practical advice on how to support customers affected by dementia in store. Earlier this year, ACS launched a campaign in collaboration with.
RetailDive
AUGUST 7, 2020
Analysts with the ratings agency expect operating profit in the industry to take a dip of up to 30% this year, and things are even worse in some sectors.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
TalkingRetail
AUGUST 7, 2020
Belvita is launching a “Wake up and Win” promotion, offering consumers the chance to win cash prizes. The promotion will launch on 10 August and run until 5 November, offering shoppers the chance to win one of 28 prizes, including three prizes of £10,000, five prizes of £5,000, 10 prizes of £100 and 10 prizes.
RetailDive
AUGUST 7, 2020
As brands look to capitalize on the demand for subscription-based services, a key aspect of retaining loyal customers hinges on creating an experience that deepens the customer and brand relationship.
UpSellIt
AUGUST 7, 2020
If you ask 100 marketers “What’s the most effective email send time?” – you’re likely to get 100 different answers. The debate about the perfect time/day for email sends is as old as email marketing itself. In the past, dozens of studies have tried to nail down the “golden hour” for optimizing opens and click-throughs. However, results from studies have been mixed…to put it mildly.
RetailDive
AUGUST 7, 2020
The pasta comes in three flavor varieties and is made with "authentic Cheetos cheesiness.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
TalkingRetail
AUGUST 7, 2020
The use of face coverings in stores will be mandatory in Northern Ireland from 10 August, the Executive has revealed. The Executive has this week launched a public information campaign to raise awareness of the benefits of face coverings. The ‘Wear one for Everyone’ campaign will be rolled out over the coming weeks and will.
Omniconvert
AUGUST 7, 2020
Improving profits and cash flow must be the talk of the day of eCommerce businesses worldwide, especially for those who. The post eCommerce Growth Show Ep.16: Improve profits and cash flow using demand forecasting appeared first on ECOMMERCE GROWTH Blog.
TalkingRetail
AUGUST 7, 2020
Beer and spirit brand Sadler’s has launched a new pack design for its Peaky Blinder spirits range. The trio of spirits, each inspired by a character from the Peaky Blinders gang, now feature refreshed labels “for greater clarity of the characters”, and the bottles have been updated to include a Thomas A Sadler logo. Sam.
RetailDive
AUGUST 7, 2020
During the pilot program, the tie-up lets eligible sellers on the e-commerce platform borrow up to $25,000.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
TalkingRetail
AUGUST 7, 2020
More than 8,500 loans worth £2.1bn have been lent to wholesale and retail businesses under the Coronavirus Business Interruption Loan scheme (CBILS), new data reveals. Figures from the British Business Bank show that the retail and wholesale sector has received the highest proportion of funding under the Coronavirus Business Interruption Loan Scheme (19%) in comparison.
RetailDive
AUGUST 7, 2020
A two-click process gives influencers access to a merchant's products that can be sold via livestream.
TalkingRetail
AUGUST 7, 2020
Spar is bringing its annual wine festival into stores across England, Scotland, and Wales in August. In total 32 different wines will be included in the festival, with 12 of those coming from Spar’s own-label range. New products such as the Orbis Organic range and Rios de los Andes Malbec Rosé will feature alongside the.
RetailDive
AUGUST 7, 2020
The bankrupt retailer has chosen to center its premium brands in its turnaround as it shrinks in order to survive.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
TalkingRetail
AUGUST 7, 2020
Plastic carrier bag sales have fallen by 59% in the past year in England’s main supermarkets, new statistics show. The government figures reveal the average person in England now buys just four bags a year from the main supermarkets, compared with 10 last year, and 140 in 2014. Plastic bag sales have dropped by more.
RetailDive
AUGUST 7, 2020
The arts and crafts retailer aims to strengthen relationships with its customers digitally.
TalkingRetail
AUGUST 7, 2020
The ACS has pledged to work with the government and local authorities to make sure the planning system works for communities and the retailers who serve them. The comments follow the launch of a major consultation on proposals to reform the planning system in England to streamline and modernise the planning process. The ‘Planning for.
RetailWire
AUGUST 7, 2020
CVS Health reported that it had administered roughly two million COVID-19 tests by the end of July, with nearly 40 percent of those tested being new customers. Now the question is whether the retailer can keep them coming back to shop.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
TalkingRetail
AUGUST 7, 2020
UK retail footfall continued to improve in July as consumers returned to the high street after lockdown was eased. The BRC-ShopperTrak Footfall Monitor for July shows overall footfall decreased by 42.1% year-on-year in July, a big improvement from June’s -62.6%. Footfall on High Streets declined by 47.5% year on year, which is an improvement on.
ChannelSale
AUGUST 7, 2020
An e-commerce website named as Magento allows clients to open access to construct stores, as well as sell the products. If you already have a Magento eBay store and wish to increase your sale or enhance the brand value, you can opt for Magento eBay integration. As you know how large the e-commerce firm eBay is and by considering that, it would be an excellent opportunity for you to increase your sales.
TalkingRetail
AUGUST 7, 2020
Co-op has reopened four petrol stations with improved convenience stores this week following a multi-million investment. Co-op undertook an extensive programme of works after acquiring the former Pearce’s Garage site in Drakewells, Gunnislake in Cornwall, developing a new purpose-built 2,250sq ft convenience store. The retailer also launched a new petrol filling station with a purpose-built.
RetailWire
AUGUST 7, 2020
Aldi is looking to work with startups in artificial intelligence and computer vision to develop its own Amazon Go-like technology for its limited assortment deep discount grocery stores.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
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