September, 2023

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The Limited Role of AI in Ecommerce

Retail TouchPoints

In today’s digital age almost all of us have experienced the thrill of clicking “add to cart” and the subsequent anticipation of our purchases arriving. Yet many of us may not reflect on the multitude of interactions and emotions that succeed that singular moment. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

eCommerce 105
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The GenAI Imperative

Forrester eCommerce

Generative AI isn't crypto, or blockchain, or the metaverse. Unlike other new technologies for which we typically advise a cautious approach, we believe you must act on genAI now.

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What to Expect and What to Wish for from Retailers this Holiday Season

Retail TouchPoints

Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded any anticipated recalibration. This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers.

Retail 117
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Small Business Remains A Big Opportunity For Banks

Forrester eCommerce

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

Banking 445
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

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Release Notes | September 2023: FastSpring Improves ACH Authorization Rates and Updates Trial UI

FastSpring

Release notes is our monthly highlight of our great features coming out on the FastSpring platform so you’ll be able to pick up and go with the latest features for your store. If you want to know more about FastSpring, reach out to our sales team for a demo , or try it yourself. Improved User Experience in Free Trial UI We’re always looking for ways to improve user experience in our application.

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SheerID and Pvolve Partner to Honor Military, Seniors, Students, First Responders, Teachers and Healthcare Workers With 20% Off Streaming Workouts and Fitness Equipment

SheerID

SheerID and Pvolve Partner to Honor Military, Seniors, Students, First Responders, Teachers and Healthcare Workers With 20% Off Streaming Workouts and Fitness Equipment

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Joann undergoes restructuring, layoffs

RetailDive

The craft retailer, which is still operating without a permanent CEO, said it’s “exploring every opportunity” to drive growth and operate more efficiently.

Retail 135
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Is Retail Media Like Eating the Forbidden Fruit?

Retail TouchPoints

There will be no religious talk in this article, but I will pose a challenging question. Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? From a simple point of view, retail media has exactly what advertisers want: a direct connection to the consumers who are on a site to, hopefully, shop for a product or category of products.

Retail 128
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Splunk Is Good For Cisco, But Cisco Needs to Convince Splunk Customers That Cisco Is Good For Them

Forrester eCommerce

On Sept 21, Cisco announced its intention to buy Splunk for $28B in cash, it’s largest acquisition ever and fourth this year. This is a massive investment and win for Cisco from two perspectives: observability and security. Cisco’s full-stack observability platform could catapult into relevance against established competitors overnight.

Customer 493
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News: Tentative Settlement in Google Play Direct-to-Consumer Antitrust Lawsuit Announced

FastSpring

On Tuesday, Sept. 6, a tentative settlement was reached in a class action lawsuit brought by 37 U.S. states against Alphabet’s Google. Here are some key details about the case and what it could mean for businesses that sell a digital product via Google’s U.S. Play Store. What is the Google antitrust lawsuit about? In Utah v. Google , 37 attorneys general maintain that Google uses illegal, anticompetitive, and/or unfair business practices that restrict competition, drive up prices, and limit choi

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The MVP Mindset: Speed Time to Value and ROI

Composable commerce is built for complexity, but you don’t have to tackle everything at once to start seeing the benefit of a modular build. This masterclass will look at how to get solutions launched and performant in less time and with less disruption than you may expect. In this session, BigCommerce, Bold, Contentful, and Orium dig into the complexity of composable commerce and extract the straightforward solutions you can implement today to deliver value quickly and start building your path

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Primark Expands Click + Collect Trial to Include Womenswear

365 Retail

Primark is set to offer womenswear online for the first time as it expands its Click + Collect trial. From next Wednesday, 13 September, customers of the 57 trial Click + Collect stores across Greater London and the North West of England and North Wales will be able to buy a selection of womenswear online for collection in their local store. Womenswear now joins kids’ and nursery products on the trial service , meaning customers will be able to shop from around 2,500 Primark products via Click +

Fashion 117
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STIMULATE Launches a Two-City Roadshow Tour to Connect Vendors + Retailers Through Education

RetailMinded

Nashville, TN – September 26, 2023 – STIMULATE: A B2B Sexual Wellness Trade Show has announced a two-city roadshow experience for the 2024 calendar year. In addition to their annual Nashville based event that will be held August 5+6, 2024, STIMULATE+Roadshow will debut in Austin and Chicago in the year ahead. February 4 – 6, 2024 | Austin, TX October 13 – 15, 2024 | Chicago, IL STIMULATE+Roadshow’s core focus is to enhance retailer success through trusted education, resources and ex

Retail 111
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Sycamore to buy Chico’s for $1B

RetailDive

The agreement strikes a deal that eluded the private equity firm four years ago, despite repeated attempts then to acquire the women’s apparel retailer.

Apparel 127
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It’s Official – Amazon is an Ecommerce Enabler First and a Retailer Second

Retail TouchPoints

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago. It’s true that the character of Amazon has seen some dramatic shifts in the last decade: 10 years ago third-party sellers represented 40% of sales on Amazon; now those scales have tipped in the other dir

eCommerce 128
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The Circular Product Journey: Powering a Sustainable, Data-Driven Future With PIM

The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

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Should You Care About Developer Productivity?

Forrester eCommerce

A recent report regarding developer productivity has set the dev world abuzz. Without going into too many details, the notion that one can effectively measure individual developer productivity has been a controversial topic since the dawn of the mainframe.

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Brexit: Food Shortages – A Flanders Perspective | Dirk Verlee

TalkingRetail

The food shortages earlier this year were more noticeable in the large retailers, with their inflexible pricing, than in the more agile independent sector. However, Brexit, the weather, the economy and the war in Ukraine have all made it difficult for anyone trying to maintain food supplies to their customers. What is the current situation.

Retail 108
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Scurri Track Plus revolutionises post-purchase experience for brands and retailers

365 Retail

Scurri Track Plus , the latest post-purchase experience solution from next-generation delivery management platform, Scurri , is revolutionising post-sale communications for retailers and brands – creating marketing opportunities to boost loyalty during the highly engaged post-purchase period – with highly-customisable, own-branded tracking emails, reducing ‘where is my order’ (WISMO) queries and protecting customer acquisition and retention.

Retail 113
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Building Profitable Pricing Strategies on Leading Marketplaces

Smile.io

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. Nowhere is this more evident than on popular online marketplaces, where the art of pricing can make or break your business. This guide will dive into constructing winning pricing strategies on prominent marketplaces and blending expert insights with real-life examples to empower you on your ecommerce journey.

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Predictions You Can Rely On: How Data Drives Successful Financial Forecasting

Speaker: Robbie Bhathal, Founder & CEO, and Matthew Acalin, Head of Credit Intelligence

In today's volatile financial environment, how confident are you in your company’s financial forecasting? To get the most accurate cash predictions that will lead to long-term financial survival, real-time data is critical. Innovative cash management strategies can lead to better credit opportunities, more sustainable growth, and long-term financial prosperity.

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Toys R Us to open up to 24 US flagship stores

RetailDive

Parent company WHP Global announced a partnership with Go Retail Group for the rollout, which also includes experiences in airports and cruise ships.

Toys 131
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Meta Debuts Suite of New AI Tools Including Chatbots, Celeb Voices and Image Editing

Retail TouchPoints

Meta debuted a series of new AI-powered tools for its social platforms, including Facebook , Instagram , Messenger and WhatsApp , at its annual developers conference Meta Connect on Sept. 27. And while Meta hasn’t completely abandoned its namesake, the metaverse — reveals at the event also included the new Quest 3 VR headset and upgrades to its line of smart glasses with Ray-Ban — the company has clearly shifted its focus to this year’s hottest technology, AI.

Magazine 126
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Don’t Be A Passive Bystander — Take An Active Approach To Insider Risk

Forrester eCommerce

One of Forrester’s best practices for managing insider risk is to turn your employees into advocates for the program. Get five tips for how to do that in this preview of our upcoming Security & Risk event in November.

Events 473
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Post Office expands offering to fill retail gap left by demise of local high streets

TalkingRetail

Post Office is evolving and expanding its retail offering in branches to turn them into one-stop shops to further support communities, by helping to fill the gap left by the demise of local high streets. The shifts in consumers’ traditional retail patterns have seen a growing trend to shop local and stay local – a.

Retail 105
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Fast-growing Online Furniture Retailer ‘Bed Kingdom’ Opens New Liversedge Distribution centre

365 Retail

Bed and furniture retailer Bed Kingdom has officially opened the doors to its new 70,414 sq ft distribution centre in Liversedge, West Yorkshire, which will create 12 new jobs in the local area. The facility has a large warehouse space that will house furniture stock and become the main distribution site for the children’s bed specialist. In addition, office space spread across three stories and a canteen area will become the new workplace for Bed Kingdom’s buying, marketing, and sales employees

Retail 109
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7 Loyalty Program Examples in the Nutrition and Supplements Industry

Smile.io

From new wellness brands and fitness trends (hello cold plunge and backyard saunas) to the latest supplements, the health and wellness industry has grown exponentially in the last few years. With this growth comes the rise of supplement and nutrition brands. According to insights from Wellness Creative Co, the nutrition market is estimated to be worth $305.8 billion in 2023.

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Target to close 9 stores over theft, safety concerns

RetailDive

Stores in major cities like San Francisco, New York and Seattle are slated to shutter as a result of “unsustainable business performance.

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Timing is Everything When it Comes to Useful, Governable Analytics Data

Retail TouchPoints

In the iconic 1999 cyberpunk movie The Matrix , the human rebel protagonists ascribe meaning to the (virtual) world around them by reading and understanding real-time streams of data. The downward-flowing green characters are one of the most recognizable visual hooks of the film. As far as we know, we’re not living in The Matrix (or are we?!). Yet modern data engineers and data practitioners now can decipher data streamed from SaaS APIs and modern cloud data services, interpreting the informatio

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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“The Blob” Is Poisoning The Security Industry

Forrester eCommerce

In a 2016 New York Times Magazine profile of Ben Rhodes, President Obama’s then deputy national security adviser for strategic communications, Ben was quoted as calling the American foreign-policy establishment “the Blob.

Magazine 462
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Product Managers: Get Ready To Harness Generative AI And Drive Offering Success

Forrester eCommerce

There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales. How can product management get in on the action, and what can it even do to help offerings grow?

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Low-Code Opens Up New Opportunities For Marketers To Elevate And Control Martech

Forrester eCommerce

Low-code application development is revolutionizing how enterprises develop technology. Any tech ecosystem in which multiple applications, data sources, and processes intersect is ripe for low-code innovation. Martech is notoriously complex and dynamic, so it’s no surprise that low-code is finding its way into the marketing department.

Marketing 455
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Serverless Functions Hold A Lot Of Promise … And Potential Security Flaws

Forrester eCommerce

A full-stack developer must program in HTML/CSS and JavaScript as well as be responsible for back-end development of sever-side processes for data storage and retrieval, business logic tasks, authentication, and integration with third-party APIs in programming languages such as Go,NET, Java, Rust, and Node.js.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.