Forrester eCommerce

FEBRUARY 15, 2021

We are all aware of the operational holes that were exposed when contact centers moved agents home in […]. The COVID-19 pandemic has catalyzed the need for change in customer service organizations – changes in the ways we work, we hire new talent, we invest in new technology, and in the way we practice risk management.

Customer 489

Customer Operations Technology Management 489

Kissmetrics

JULY 12, 2021

Let Constant Contact Deliver Powerful Emails Simply, and Easily. Constant Contact is an extremely useful email marketing automation tool that has powerful automation capabilities to take your marketing beyond just the basics. Plus, Constant Contact allows you to quickly embed custom forms on your landing pages.

Marketing 362

Marketing Payment Services Payments Events 362

Groove

MAY 12, 2021

Use smart subject lines to target content based on a contact's lifecycle stage or whether a contact is a member of a certain HubSpot list. Create smart rules to target contacts based on their list membership or lifecycle stage to personalize the text in your emails. Contact received a specific email but didn't open it.

eCommerce 370

eCommerce Marketing Merchant Services Recommendation 370

Groove

FEBRUARY 24, 2021

For example, let's pretend you have a list of highly engaged leads who have not filled out a Contact Us form. Set up a workflow and set the criteria to something like, "contact watches greater than 75% of video; contact downloads an eBook; or contact visits more than 5 pages on the website." What should you do?

Customer 345

Customer Technology Information Marketing 345

Forrester eCommerce

DECEMBER 21, 2021

News articles are predicting the death of the contact center as we know it. Close your eyes and I’ll set the scene: it’s 2016. Chatbots are all the rage. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once. Infinitely scalable human-like […].

Customer 367

Customer Article 367

Groove

DECEMBER 6, 2021

Email Marketing is the process of building a list of interested contacts, and sending them engaging content related to your products or services. Getting a website visitor to share their contact information with your brand can be difficult, but once you have gained their trust you will want to keep them engaged. Uninterested Contacts.

Information 195

Information Mobile Marketing BigCommerce 195

Forrester eCommerce

AUGUST 26, 2021

Kate lives this with her contact center and CRM clients. Should employees be forced to endure extra effort just because they choose to work at a company? Do their managers believe workers have to strain to feel like a full days’ work has been done? We heard […].

Management 301

Management Customer 301

Forrester eCommerce

JUNE 16, 2021

Agent augmentation tools make the lives of contact center agents easier by enabling them to deliver high-caliber customer support. Yet today’s technology is siloed; there isn’t a unified agent augmentation solution that aggregates all of the tools that agents need and/or should have.

Customer 285

Customer Technology Marketing 285

Forrester eCommerce

JANUARY 13, 2021

Between really bad press (here and here) and bankruptcy (here), large contact center outsourcers have seen a rough last few months. Bad press for outsourcers spells trouble for and affects the brands that contract with them: Consumers will react regardless of whether the news comes from the company itself or up the supply chain.

Supplies 278

Supplies Consumer Management Customer 278

Kissmetrics

JANUARY 15, 2021

This means going beyond storing their basic contact information and tracking points of contact, rebuttals, and previous sales deals. That’s where contact management software can be one of your most valuable sales sidekicks. But how do you find the right contact manager to integrate into your sales system?

Management 294

Management Live Chat Social Media Mobile 294

Kissmetrics

JANUARY 18, 2021

They’re pay-per-lead rather than pay-per-click , meaning you only pay if someone contacts you through the ad. This means you pay whenever someone clicks the ad, even if they don’t contact you or take action. Google My Business lets you verify your business online and add contact details, including a website link. It’s not an ad.

Document 279

Document Books Other Customer 279

Ecommerce Platforms

MARCH 16, 2021

Constant Contact. For teams on a budget, Sendinblue has a free plan that allows you to send up to 300 emails per day to unlimited contacts. Another good thing about HubSpot is how easy it is to keep track of all your campaigns, contacts, and clients, so you don’t have to worry about tracking various tools. Constant Contact.

Marketing 236

Marketing Webinar Subscription Social Media 236

Groove

MAY 25, 2021

Automation encompasses a broad set of tools based on a contact's behavior. Trigger reminder emails in an attempt to re-engage the contacts in your database who have been unengaged with your emails, or send an abandoned cart reminder to those who leave an item behind in their shopping cart. The Benefits of Email Marketing Automation.

Marketing 283

Marketing eCommerce Shopping Carts Accessories 283

Groove

APRIL 6, 2021

Workflows send triggered emails to a unique list of contacts based on the criteria and conditions that you choose. Sequences are similar to workflows in that they are a means to connect with contacts via email. Automated Workflows. Accelerate the consumer purchase decision process with automated workflows.

Marketing 247

Marketing Books Shopping Carts Blog 247

Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. Build workflows that automatically trigger emails to contacts that meet a specific criteria. Fill out the form below to contact our team, so we can learn more about your email needs.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Forrester eCommerce

NOVEMBER 16, 2021

Retail contact center agents (a.k.a. customer service heroes) typically deal with stressed-out shoppers during the holidays and the return period that extends through March. However, the shipping and supply chain crisis will make the interactions of the past a cake walk compared to what’s to come this season.

Customer 195

Customer Supplies Shipping Retail 195

Kissmetrics

APRIL 2, 2021

If you can optimize every point of contact you have with your target audiences, you can increase the quality of the leads you’re bringing in through the funnel. The goal is to gain that contact information to facilitate contact and engagement for sales and marketing purposes. Optimize Your Campaigns With Contact Segmentation.

Information 260

Information Marketing B2B Customer 260

Groove

JUNE 4, 2021

Filter contacts into specific audience groups to target the right messages to the right people, and use groups and tags to further manage your audience. Tags are highly customizable, which is great for organizing contacts internally. But is it the right tool for your business needs? Evaluating The Mailchimp Email Marketing Tool.

Marketing 221

Marketing Merchant Services Shopify Magento 221

Groove

JANUARY 13, 2021

The account manager serves as a central point of contact between your company and Groove, and can be communicated with via email, phone or virtual meetings. These automatically enroll contacts based on specific criteria, and automate marketing efforts and sales outreach based on a person's actions. eCommerce PPC. Conclusion.

eCommerce 329

eCommerce PPC SEO eCommerce Design 329

Kissmetrics

MARCH 22, 2021

There are two keys to success with this approach: creating a unique angle that journalists and bloggers will find interesting using a service that distributes your release to a large number of media contacts. The benefit of this media relation strategy is that your name and company will be listed in the article created by your contact.

Social Media 300

Social Media Books Article Information 300

Ecommerce Platforms

MARCH 10, 2021

Handling customer contact information is tough enough without having to jump back and forth between your ecommerce platform and a useful customer relationship management tool (CRM). Then, get this- you also get to host an unlimited number of contacts. Does your online business even use a CRM?

Shopify 190

Shopify eCommerce Merchant Services Management 190

Forrester eCommerce

OCTOBER 25, 2021

Genesys is the latest vendor to branch out beyond the traditional contact center and customer service space moving to add value across much more of the customer journey (like marketing and sales), and in many ways pushing into territory more traditionally owned by the CRM players.

Customer 195

Customer Marketing 195

Retail TouchPoints

MARCH 10, 2021

Best Buy and Apple also plan to roll out a Live Agent Assist feature in the near future that will automatically contact a Lively Agent if a hard fall is detected. The agent will make sure the user is OK and contact family members if necessary. “By

Technology 256

Technology Information Retail Customer Experience 256

Kissmetrics

JANUARY 15, 2021

Instead of manually dialing each customer, you send a pre-recorded message to thousands of contacts all at once. Each company has its own platform to record messages, upload contact lists, monitor campaigns, access data, and reach out for support. In most cases, messages can be sent at once or in batches at scheduled times.

Live Chat 270

Live Chat Automotive Marketing Customer 270

Retail TouchPoints

APRIL 27, 2021

Morrisons had migrated its contact center to AWS’s Amazon Connect service in 2019, and when volume bumped up 6X in response to the pandemic, the retailer was able to react quickly by implementing automated messages , and by training corporate and store personnel on the platform to increase staffing.

Retail 331

Retail Technology Recommendation eCommerce 331

Retail TouchPoints

MAY 18, 2021

Customers can contact a Telia call center consultant using the kiosk, as well as order and pay for goods and receive products ordered online or on-site. Customers will be able to replace telecom devices such digital TV tuners, SIM cards and telephones, purchase new ones and pick up ordered goods at the self-service store.

Telecommunications 290

Telecommunications Customer Technology Improvements 290

Kissmetrics

SEPTEMBER 10, 2021

The free plan only allows up to 1,000 contacts, so you’ll need to upgrade if you need more. Systeme also offers three paid plans, including: Startup $27/month: Up to 5,000 contacts Webinar $47/month: Up to 10,000 contacts Enterprise $97/month: Up to 15,000 contacts.

Marketing 290

Marketing Payment Services Small Business Retail Technology 290

Kissmetrics

JANUARY 25, 2021

Ensure Your Business Listing Contact Info Is Up-to-Date. Make sure your phone number is there too, so prospective customers can quickly contact you. The Winn Library includes all of their contact info underneath a well-written description from their Wikipedia page (if you have one, you can do the same).

SEO 276

SEO Search Marketing Information Customer 276

Retail TouchPoints

MARCH 23, 2021

Primark opened its first U.S. store in 2015 and operates locations mostly in the Northeast as well as Florida, in addition to its new Midwest presence with the Chicago store opening.

Fashion 264

Fashion Accessories Operations Customer 264

Groove

JUNE 2, 2021

Manage your contact list and track email campaign performance using audience segmentation. In addition to cleansing, analyzing, and organizing the company’s existing contact database, we evaluated their buyer personas to create smart lists and organize contacts based on their next potential purchase.

Marketing 170

Marketing Beauty and Health eCommerce Customer 170