Customer Satisfaction: Benefits, Examples & Importance
Kissmetrics
JUNE 17, 2021
Let’s take the example of a hospital. To give just one example, 87 percent of consumers read online reviews for local businesses in 2020, up from 81 percent in 2019. Here are three types of feedback to collect to help you measure customer satisfaction and examples of questions to ask. 3 Customer Satisfaction Examples.
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