Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 259

Technology Consumer Mobile Operations 259

Retail TouchPoints

AUGUST 11, 2020

There are many recent examples of companies in the e-Commerce world adapting their CX in innovative ways. Similar to competitors like eSalon, you can answer a set of questions to arrive at a recommended personalized hair color product ready to be delivered every few weeks. Drew Lau is VP of Product at Mobify.

eCommerce 276

eCommerce Shipping Costs eCommerce Technology Customer Experience 276

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. ’s digital platform. in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience. Retailers have started using AI to power their e-Commerce experience.

Fashion 150

Fashion Technology Payment Services eCommerce 150

RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

Mobile 150

Mobile Retail Shopping Carts Technology 150

Retail TouchPoints

JUNE 21, 2023

Theft, store associates mislabeling items and products getting damaged in a warehouse or store are three human examples that unfortunately impede profits. These reasons are why retailers consistently turn to technology for help. All these technology examples play a part in reducing shrink.

Technology 232

Technology Supplies Recommendation Mobile 232

Retail TouchPoints

AUGUST 30, 2022

The Coveo technology generated personalized product recommendations based on the individual shopper’s previous behaviors and preferences, including: Past shopping journeys; Previous behavior on site; and Haircare preferences. For example, where do we see users that might be coming in and looking to experiment?

Recommendation 276

Recommendation Mobile eCommerce Technology 276

Retail TouchPoints

MARCH 30, 2023

The improvements will not be limited to technology. The company plans to update its website with more personalized product recommendations, improved search and better visuals, and add more in-depth ratings and reviews to better educate customers about its products. They will include improvements to our processes and ways of working.

Mobile 265

Mobile Social Media Operations Events 265

Groove

MARCH 4, 2024

Dynamic Search Bar Enhancement Predictive search and auto-complete features are examples of search tools that leverage data analytics for anticipating the behavior of a user. Keeping the mobile experience intuitive and easy to use means your potential customers stay engaged. Let’s explore 20 exciting trends in web design effects.

Web Design 370

Web Design eCommerce Improvements Presentation 370

Kissmetrics

MARCH 12, 2018

Mobile devices have transformed how we consume content, making it essential that businesses that want to reach their target audience optimize their websites to respond to this trend. What that also means is that marketing methods have to change to account for the shift to mobile use. adult on a mobile device has more than doubled.

Mobile 214

Mobile Marketing Social Media eCommerce 214

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. These key investments and opportunities include: Mobile experience.

Omnichannel 259

Omnichannel Retail Mobile Social Media 259

Retail TouchPoints

JANUARY 27, 2022

The way NMG delivers on that brand hallmark has changed quite dramatically over the last 100+ years though, evidenced by the company’s recent announcement that it plans to spend $500 million on digital technology over the next three years. Kupbens is clear that he doesn’t think technology is a magic bullet — quite the opposite.

Recommendation 294

Recommendation Technology Mobile Customer Experience 294

Retail TouchPoints

DECEMBER 21, 2023

There are a few common examples of this “take no prisoners” strategy, but one of the most egregious is stripping the checkout of any features that could possibly stand between a shopper and their final purchase. Picture, for example, a shopper waiting in the carpool line, scrolling endlessly on their phone as they wait for school to get out.

Payments 254

Payments Retail Shipping Costs Social Media 254

Retail TouchPoints

FEBRUARY 7, 2023

For example, churn prediction, recommendation engines and customer lifetime value models were discussed at multiple booths. It seems retailers are finally upgrading their marketing technology stacks with this technology. For example, Amazon announced a new drug subscription service for Prime members, RxPass.

Retail 259

Retail POS Apparel Department Stores 259

Omnisend

JANUARY 26, 2023

Reading Time: 10 minutes Looking for examples of push notifications? In this article, we’ll look at 16 of the best examples of push notifications and how you can use them to get more conversions. Abandoned cart reminders, loyalty program updates, and reminders of upcoming events are some push notification examples in this category.

Payment Services 88

Payment Services Payments Article Financial Services 88

Retail TouchPoints

MAY 8, 2023

Thanks to advanced DSP technologies and the retailer’s data on their inactive users, campaigns can be targeted to reach lookalike users, many of whom are probably that marketer’s inactive users. With ChatGPT’s popularity, marketers have no excuse for not utilizing the AI technologies available to optimize their marketing campaigns.

Marketing 310

Marketing Technology Social Media Recommendation 310

UpSellIt

MARCH 13, 2024

Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices. Upsellit’s Remarketing Experience utilizes AI-driven technology to incorporate dynamic content into your seasonal emails.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

JUNE 12, 2023

Amazon’s legendary machine learning algorithms drive revenue by recommending products based on customers’ behavior. While AI was initially associated with big tech and multinational brands, the technology is becoming increasingly available for everyone. This technology seamlessly integrates into touch points and platforms.

Retail 262

Retail Technology Games Recommendation 262

Retail TouchPoints

MAY 15, 2023

Typically, conversational consumers use voice-activated texts and make inquiries on mobile devices, as well as shop and seek product recommendations with smart tools. For example, when a customer opens a national coffee brand’s app on a voice assistant, the app promptly says, “Good morning, you are due for a reorder.

Marketing 209

Marketing Presentation Consumer Recommendation 209

Retail TouchPoints

JANUARY 31, 2022

Try-on for home décor is powered by the Pinterest Lens camera search technology and follows the launches of virtual try-on functionalities for lipstick and eyeshadow.

Retail 267

Retail Mobile Technology Information 267

Retail TouchPoints

DECEMBER 12, 2022

But when the brand incorporated virtual fitting room technology from AI-first mobile body measuring company 3DLOOK , the solution helped TA3 Swim cut its size-related customer return percentage nearly in half, to 9% , over a six-month period. “If They can have, for example, a size S bust, an M waist and L in hips.

Apparel 198

Apparel Small Business Retail Recommendation Technology 198

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

Retail TouchPoints

APRIL 12, 2021

For example, Pampered Chef , the Berkshire Hathaway-owned kitchenware company, turned to low-code as a way to rapidly develop new digital application prototypes and move them into live experiment scenarios with real customers. “We This example just goes to show the transformative power that low-code app development offers retailers.

Payment Services 297

Payment Services Retail Mobile Customer Experience 297

Sailthru

SEPTEMBER 3, 2019

Mobile marketing is an important aspect of every marketing plan (or at least it should be.) The good news is that technological advances like geolocation enable marketers to do make that happen, more effectively and more accurately. Geolocation tracking can work in a few different ways on mobile devices.

Mobile 98

Mobile Marketing Shopping Carts Presentation 98

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 245

Payments eCommerce Customer Home Furnishings 245

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. Tailor promotions, recommendations, and messages based on your customers’ preferences and behaviors. AI-Recommendations Mobile Exit Detect 2.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

OCTOBER 19, 2022

Key takeaways include: Lean on mobile tools, but don’t forget associates: In-store technology is both expensive and necessary, but tapping into the technology shoppers carry in their pockets can defray some of the cost. Invest in Mobile Tools for Shoppers and Associates Alike.

Shipping Costs 267

Shipping Costs Omnichannel Webinar Operations 267

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. How the Platform Works.

Social Media 189

Social Media Mobile Live Chat Recommendation 189

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. We also recommend surveying customers to help prioritize.

Merchant Services 272

Merchant Services Payment Services Payments Retail 272

Retail TouchPoints

AUGUST 30, 2022

This placement uses advanced merchandising that enables relevant upsell and cross-sell recommendations based on the item being viewed, without the need for manual merchandising. For example, Wireless AirPods are recommended when an iPhone is added to the cart. And when a shopper empties their cart, instead of just an ‘Oops!

Consumer Electronics 289

Consumer Electronics Electronics eCommerce Consumer 289

Retail TouchPoints

NOVEMBER 24, 2022

The Movement from Website to Mobile App. In addition, mobile apps help provide the quick shopping experience shoppers are accustomed to and want on mobile. In addition, mobile apps help provide the quick shopping experience shoppers are accustomed to and want on mobile. Tips on Breaking up with Best Practices.

eCommerce 248

eCommerce Mobile Merchant Services Recommendation 248

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Video analytics and computer vision technology gathers comprehensive data on shopper behavior and on-premise trends.

Omnichannel 276

Omnichannel Events Operations Technology 276

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. 5G can Drive Consumer Engagement. 5G can Drive Consumer Engagement.

Payment Services 259

Payment Services Small Business Retail Retail Customer Experience 259

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. Retail technology helps brick-and-mortar and eCommerce businesses in many steps of their business processes. Tables of Contents. The rise of virtual try-on.

Technology 52

Technology Payment Services Payments Retail 52

Sailthru

SEPTEMBER 26, 2018

Mobile: The Centerpiece of In-Store Personalization. That’s why we called mobile the crossroads of commerce and why smartphones are the centerpiece of in-store personalization. When we outlined some of the technologies that enhance the in-store experience, smartphones were also the common thread. What makes Sephora so savvy?

Mobile 94

Mobile Recommendation Channel Shopping Carts 94