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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. It is clear that the best way to avoid returns, especially for online retailers, is by using technology to improve accuracy and personalize the experience.

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3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday

Retail TouchPoints

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. Amplify insights through targeted surveys. Craft tailored quizzes for meaningful insights.

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ASOS Links Executive Pay to Sustainability Goals

Retail TouchPoints

British online fashion and beauty retailer ASOS has laid out a comprehensive plan to achieve a detailed set of Environmental, Social and Governance (ESG) goals by 2030, including becoming net zero across its full value chain. and Germany. department chain Nordstrom to drive global growth of the brands.

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Exclusive: New Research Highlights How Brands Can Capture Today’s Always-On Shopper

Retail TouchPoints

Photo credit: adobe.stock) The traditional sales funnel sees consumers move in an orderly fashion from awareness of a brand or product to engagement and discovery (also called the consideration phase), then on to conversion and finally loyalty. For example, social media was cited as the top touch point ( 40% ) for driving awareness.

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TACKLING THE IMPACT OF FAST FASHION TO THE SUPPLY CHAIN HEAD-ON

PFS

Consumers are increasingly expecting fast, affordable and on-trend, seasonal apparel at the click of a button – putting increased pressure on online retailers to deliver in ever-shortening time frames. This ‘fast fashion’ phenomenon continues to cause a significant shift within the fashion industry.

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Industry Updates: California Privacy Act, Online Grocery Shopping, & Gen Z Fashion

ROI Revolution

Some retailers are dealing with that by waiving fees for the initial three purchases, or providing free delivery or pickup services above certain dollar thresholds. Millennials and Gen Z Looking for More From Fashion Brands. This is causing a huge shift in retail fashion spending.

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The New Normal: CPG’s Return to the Customer

Retail TouchPoints

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. Deloitte Digital estimates that online retail is growing at more than twice the rate of brick-and-mortar sales. And within ecommerce, subscription models are becoming increasingly popular.

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