Retail TouchPoints

SEPTEMBER 15, 2023

This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand. The 2,000-square-foot space is the 46th True Religion store in the U.S.

Accessories 261

Accessories Omnichannel Apparel Mobile 261

Retail TouchPoints

JUNE 12, 2023

Parfums Christian Dior , the perfumery and cosmetics division of LVMH Group ’s Christian Dior, has debuted a live online consultation service for its beauty customers. We can leverage our collective expertise to develop new innovative omnichannel solutions to go beyond our clients’ expectations.”

Customer 289

Customer Omnichannel Presentation eCommerce 289

Retail TouchPoints

JANUARY 4, 2023

While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S., Kathy Kimple is the Executive Director of OSF Digital’s Strategy group.

eCommerce 276

eCommerce Omnichannel Comparison Shopping Recommendation 276

365 Retail

NOVEMBER 28, 2022

In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. They have legitimized one-to-one selling through social and/or mobile applications. Retail formats in an omnichannel context ensure a seamless experience . Acknowledging the power of technology .

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

APRIL 5, 2022

FARFETCH and Neiman Marcus Group (NMG) have entered a global strategic partnership that includes FARFETCH making a minority common equity investment of up to $200 million in NMG. The partnership aims to simultaneously build up FARFETCH’s Luxury New Retail vision and advance NMG’s effort to expand its integrated luxury retail offerings.

Omnichannel 295

Omnichannel Customer Experience Technology Mobile 295

Groove

NOVEMBER 24, 2020

Mobile & SEO optimization. Omnichannel selling. All themes are optimized for mobile, so customers at any stage of the buyer's journey can easily browse, add items to their cart and checkout seamlessly on mobile devices. Omnichannel Selling. Customization & design. B2B support. SEO Optimization.

BigCommerce 368

BigCommerce Payments Payment Services B2B 368

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 244

Supplies Customer Experience Technology Omnichannel 244

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 239

Shipping Costs Improvements Live Chat Retail 239

Retail TouchPoints

JUNE 16, 2022

The pet goods retailer sees a growth opportunity in rural communities as consumers exit densely populated city areas: two-thirds of urban counties in more densely populated areas have experienced population declines, according to the Economic Innovation Group.

Supplies 261

Supplies Omnichannel Events Mobile 261

Retail TouchPoints

OCTOBER 13, 2020

Omnichannel Fulfillment: Position Imaging — which enables logistic efficiency with new and advanced tracking technologies used to provide visibility throughout the logistics chain. Startup Innovation Lab #1: 10-11 am ET, Oct. Startup Innovation Lab #3, 4-4:30 pm ET, Oct.

eCommerce 242

eCommerce Merchant Services Presentation Omnichannel 242

Retail TouchPoints

APRIL 16, 2024

The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded access to the content and creators of Amazon Live, which debuted in 2016 on desktop, mobile and Amazon’s Fire TV devices. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams across those devices, according to Amazon.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 316

Consumer Omnichannel Leisure Supplies 316

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. For example, Nike now has Nike Fit, a mobile shopping feature that helps customers find their perfect shoe fit using their smartphone camera. Where Does AR/3D Currently Stand?

Technology 263

Technology eCommerce Shipping Costs Games 263

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. This generational difference appears to be driven by the loyalty benefits offered by mobile wallets, with 93% of consumers using a mobile wallet-based loyalty programme.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 270

Technology Consumer Mobile Operations 270

Optimizely

APRIL 28, 2017

Thanks to their ability to track prospects across all channels and devices, Overstock was able to determine which shoppers were close to making a purchase, and then selectively target this group of shoppers with personalized content.

Omnichannel 170

Omnichannel Internet Retail Channel eCommerce 170

Retail TouchPoints

NOVEMBER 17, 2023

“Partnering with one of the world’s most customer-centric organizations unlocks incredible opportunities as we continue to expand our portfolio, grow our sales network, transition to electrification and realize the future of smart mobility,” said Jaehoon Chang, President and CEO of Hyundai Motor Company in a statement.

Customer Experience 233

Customer Experience Supplies Payment Services Mobile 233

Retail TouchPoints

FEBRUARY 7, 2023

The luxury market in China is resilient and evolving rapidly, and this will shape the future of the entire sector.” Luxury brands are attempting to capitalize on this opportunity by easing their once-stringent brand parameters and taking an “omnichannel approach” to reaching the affluent, and digitally savvy, Chinese consumer.

Payments 288

Payments Omnichannel Payment Services Consumer 288

Retail TouchPoints

AUGUST 19, 2022

That is why Leslie Hand, Group Vice President of IDC Retail and Financial Insights believes that we, as consumers, go through all of our buying decisions asking a series of questions, including: Does this company have the product I want? That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences.

Technology 268

Technology Shipping Costs Omnichannel Mobile 268

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. Baird: Store KPIs really need to change.

Sporting Goods 294

Sporting Goods Technology Omnichannel Operations 294

Retail TouchPoints

JUNE 15, 2023

The final 27 winners were selected from a group of more than 100 nominations and represent retail and direct-to-consumer (DTC) brands of all sizes and across various industry segments, from supplements to high-ticket jewelry. Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

Customer Retention 254

Customer Retention Jewelry Outdoor Fulfillment 254

Sailthru

FEBRUARY 20, 2018

The success of these personalized mobile apps has retailers looking at how to bring this personalization into physical stores. Both the push notifications and personalized news come through an interactive webpage that displays on the mobile app. In addition, readers take surveys, with their answers splitting them into groups.

Mobile 68

Mobile Omnichannel Retail Recommendation 68

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Driving Shopper Engagement.

Omnichannel 288

Omnichannel Events Operations Technology 288

Retail TouchPoints

MARCH 5, 2024

The same customer might drop into your store to try on an item, then check out the website listing before eventually shifting to mobile to make the final purchase. This isn’t just a case of your mobile app bearing the same branding as your website or in-store settings.

Retail 262

Retail Customer Data Channel Arts 262

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 253

Sporting Goods Payment Services Retail Supplies 253

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

AUGUST 23, 2023

“In recent years, we’ve seen retailers get creative with how they position and style mannequins, but they are missing a digital injection to make them future-fit and aligned with how today’s tech-savvy consumers are shopping ,” said Simon Hathaway, Group Managing Director, EMEA, at Outform in an interview with Retail TouchPoints. “We

Apparel 245

Apparel Accessories Omnichannel Consumer 245

Retail TouchPoints

FEBRUARY 25, 2022

Ecommerce now represents 21% of Nike’s total direct-to-consumer revenue , with 40% of that coming from its mobile apps. Finally, Meta, formerly Facebook, recently announced the launch of new shopping features : Shops in Groups, product recommendations and a test of Live Shopping for Creators. Looking Ahead.

Social Media 305

Social Media Retail Events Channel 305

RetailMinded

APRIL 7, 2022

Today, brands are bracing themselves for the next wave of shopper-led disruption in the form of the 11-24 age group, known colloquially as ‘Gen Z’ or ‘Zoomers’. GENERATION OMNICHANNEL. A WINDOW INTO THE FUTURE. The pandemic has certainly cemented the position of ecommerce in the consumer psyche, regardless of age.

Consumer 98

Consumer Retail Omnichannel eCommerce 98

Retail TouchPoints

FEBRUARY 2, 2021

Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. For perspective, only 20% of Americans have WhatsApp on their mobile devices, compared to 93% of Brazilians actively using the app.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Forrester eCommerce

JUNE 17, 2015

We even see this trend when examining the role that mobile devices play in the consumer purchase journey today. Read more Categories: Mobile commerce. omnichannel. omnichannel. Path to Purchase. smartphones. Path to Purchase. smartphones. tablets.

Technology 186

Technology Consumer Omnichannel Mobile 186

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 353

Merchant Services Retail Mobile Supplies 353

Retail TouchPoints

JUNE 27, 2023

Carrefour Group and The Publicis Groupe also launched their retail media joint venture , aimed at the European and LatAm markets, a mere six months after it was first announced with 13 retailers already on board. “At But number three was in-store and omnichannel sales data.

Retail 258

Retail White Paper Customer Experience Marketing 258

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. But it’s True Religion’s mobile app that aims to bring this love to the next level by offering more exclusive experiences.

Social Media 272

Social Media Fashion Mobile Consumer 272

Retail TouchPoints

OCTOBER 13, 2021

But in order to connect with these shoppers, marketers must take an omnichannel approach informed by data to ensure their brand is showing up wherever, whenever and however their target audience prefers to shop. Attract and Connect with Shoppers. Gilad Amitai is the VP of Media at Quotient Technology.

Retail 259

Retail Omnichannel Technology Consumer 259

Sailthru

SEPTEMBER 26, 2018

Sephora , the top ranking brand on both Indexes, also happens to be an omnichannel champion. Mobile: The Centerpiece of In-Store Personalization. That’s why we called mobile the crossroads of commerce and why smartphones are the centerpiece of in-store personalization. Emails remind you of your points balance and store events.

Mobile 94

Mobile Recommendation Channel Shopping Carts 94

Retail TouchPoints

SEPTEMBER 20, 2023

Digitally native brands and those with goods that are readily sold online can lean on social and other online and mobile channels to remind audiences exposed to their commercials to take action and make a purchase. Sequencing CTV and DOOH messages is easy with any omnichannel DSP, including Yahoo!,

Omnichannel 147

Omnichannel Consumer Customer Experience Customer 147