Forrester eCommerce

JUNE 17, 2022

The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. I know that CMOs are busy — I mean, really busy. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

Management 370

Management Operations Marketing Customer 370

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. The solution leverages Misfit Market’s existing infrastructure and in-house technology to provide a simple, customizable solution for perishable businesses.

Fulfillment 263

Fulfillment B2B Marketing Shipping Costs 263

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 328

Operations Omnichannel Customer Experience Consumer 328

Retail TouchPoints

DECEMBER 29, 2022

In a market so large and competitive, businesses compete to stand out to deliver bigger and better. Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? trillion in 2023. Knowledge acquisition. Knowledge application.

Customer Experience 338

Customer Experience Management Customer Retail 338

Forrester eCommerce

MARCH 2, 2022

What Is A Marketing Resource Management (MRM) Solution? A tool or suite of tools that enables marketers to manage planning and budgeting, project and program management, collaboration and calendaring, content production, asset management, and performance analytics. Why Do Marketers Need MRM?

Management 195

Management Marketing B2C Operations 195

Forrester eCommerce

NOVEMBER 3, 2020

Today, we released the “The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020.” We looked at the top 11 vendors in the market today and evaluated them across 33 criteria.

Operations 380

Operations Management Marketing 380

Retail TouchPoints

FEBRUARY 19, 2024

Though many of the economic indicators were excellent, including the low unemployment numbers and strong GDP growth, there was a lot of uncertainty in the market throughout the year. Likewise, we’ll consider shifting our iOS budgets until later in November to better optimize the overall performance for this operating system.

eCommerce Marketing 272

eCommerce Marketing eCommerce Marketing Mobile 272

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. However, ensuring compliance is especially tricky for retailers operating in multiple markets, as labor stipulations will vary from location to location and any changes must be made in time with laws taking effect.

Management 276

Management Technology Operations Retail 276

Forrester eCommerce

MARCH 5, 2020

Wouldn’t it be great if marketers had a tool that let them plan, manage, and execute marketing activities? I hear from B2C marketers looking to streamline creative production processes or coordinate campaigns across teams. As I explained a few months […].

B2C 297

B2C Operations Marketing Management 297

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

Operations 265

Operations Supplies Omnichannel Fulfillment 265

Retail TouchPoints

APRIL 4, 2022

Nordstrom has promoted Ken Worzel to Chief Customer Officer and Jamie Nordstrom to the post of Chief Stores Officer, while Scott Meden, Chief Marketing Officer, and Geevy Thomas, President, prepare to retire. As CSO, Jamie Nordstrom will align store experience and operational execution with merchandising and supply chain. billion.

Operations 255

Operations Customer Supplies Management 255

Forrester eCommerce

MARCH 2, 2022

What Is A Marketing Resource Management (MRM) Solution? A tool or suite of tools that enables marketers to manage planning and budgeting, project and program management, collaboration and calendaring, content production, asset management, and performance analytics. Why Do Marketers Need MRM?

Management 195

Management Marketing B2C Operations 195

Groove

FEBRUARY 27, 2024

He is responsible for developing and executing the overarching strategies and OKRs that ensure scalable and sustainable long-term growth, leveraging his expertise in digital marketing, e-commerce operations, product launch, and cross-channel sales team management.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

Payment Services 242

Payment Services Operations Omnichannel Fulfillment 242

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Here are just a few ways a good system can improve your business operations. COVID-19 changed the way businesses function.

Improvements 283

Improvements Management Customer Banking 283

Retail TouchPoints

JANUARY 25, 2022

Let’s dive into some small ideas that can help tackle big goals: 1) Think Big: Increase customer engagement with more interactive marketing. 4) Think Big: Improve supply chain and inventory management. Evolving a retailer’s marketing strategy and approach can take time. Act small: Use a QR code! The QR code is back.

Management 262

Management Marketing Order Fulfillment Customer Experience 262

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. The ever-changing retail market has made automation a necessity. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. System Automation.

Management 277

Management Order Fulfillment Fulfillment Shipping Costs 277

Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets.

Payment Services 266

Payment Services Operations Supplies Improvements 266

Retail TouchPoints

MAY 10, 2023

The senior management team of Franchise Group , led by the company’s CEO Brian Kahn along with a consortium of financial partners that includes B. In total, Franchise Group currently operates more than 3,000 locations, predominantly in the U.S., that are either company-run or operated by franchisees or dealers.

Home Furnishings 278

Home Furnishings Management Supplies Operations 278

Forrester eCommerce

MAY 12, 2022

Revamping a marketing organization inevitably requires leaders to contend with forces outside of their control. Here’s how to manage them.

Operations 195

Operations Marketing Management B2B 195

Retail TouchPoints

MAY 13, 2024

Ted Baker Canada, which controls business operations for Ted Baker in Canada, Ted Baker Ltd. In August 2022 Authentic Brands Group (ABG) bought Ted Baker for approximately $245 million , but the brand struggled to find its footing in the highly competitive luxury apparel market. in the U.S.,

Fashion 236

Fashion Apparel Operations eCommerce 236

Kissmetrics

NOVEMBER 23, 2021

Regardless of which industry you operate in, providing value and gaining visibility has never been more important. If you answered no, read on to learn how Google’s advanced search operators can considerably benefit your strategic digital efforts. What Are Google’s Advanced Search Operators? Improve SEO Ranking.

Payment Services 236

Payment Services Operations SEO eCommerce 236

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. However, the landscape of email marketing is constantly evolving, presenting marketers with new challenges and opportunities. and the A.I.-Powered

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

MAY 25, 2023

So as the tide of consumer preferences shifts, how can consumer goods companies ensure that their operations are truly sustainable to tap into this growing market and, at the same time, navigate the treacherous waters of ESG reporting?

Consumer Goods 232

Consumer Goods Operations Consumer Supplies 232

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc.

Management 274

Management Payment Services Payments Operations 274

Retail TouchPoints

FEBRUARY 2, 2021

Crocs has named former Nike VP and General Manager of Nike Women’s, North America Emma Minto as its SVP and General Manager of the Americas. In her most recent position, Minto drove integrated brand, product and go-to-market strategy for the women’s running, training and sportswear categories.

Operations 170

Operations Apparel Management Consumer 170

365 Retail

MAY 15, 2024

The comprehensive integration of IT solutions across retail operations, from seamless checkouts to sophisticated cybersecurity measures, plays a pivotal role in driving success. This section explores the various aspects of how IT contributes to improving checkout operations in retail.

Payment Services 52

Payment Services Operations POS Retail 52

Kissmetrics

JANUARY 13, 2021

It’s called workflow management software, and it makes your work life at least ten times easier. Workflow management software takes chaos and organizes it into a clear roadmap that helps you achieve your work goals in less time and with better results. The Top 5 Options For Workflow Management Software. Team Structure.

Management 275

Management Shipping Costs Recommendation Document 275

Retail TouchPoints

NOVEMBER 30, 2022

Vallarta Supermarkets will implement Logile IMS, an inventory management solution that will allow the Southern California regional supermarket chain to manage orders and receiving while also handling in-store production and service, via integration with the retailer’s forecasting and workforce management solutions.

Management 162

Management Operations Events Technology 162

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

eCommerce 234

eCommerce Fulfillment POS Operations 234

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Operations 52

Operations Management Retail Channel 52

Wiser

APRIL 25, 2024

In retail operations, the interaction between category management and price optimization teams is key to staying competitive. However, the inherent differences in approach and objectives between category managers and pricing analysts can lead to internal challenges, underscoring the importance of finding a harmonious balance.

Management 78

Management Retail Recommendation Presentation 78

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. HubSpot and Klaviyo are two of the biggest names in eCommerce marketing today, and each brings a wealth of benefits to the table.

Social Media 370

Social Media Customer Data Shopify Magento 370

Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

Management 282

Management eCommerce Omnichannel Operations 282

lateshipment

AUGUST 17, 2023

This is where a Returns Experience Management solution comes into play. What is Returns Experience Management? Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

JULY 18, 2022

Convenience store retailer Yesway has chosen GSP to provide retail marketing services, including store profile management as well as POP design and production services, to 408 Yesway and Allsup’s stores in nine states. Yesway will draw upon GSP’s cloud-based retail intelligence platform to support its marketing process.

Events 253

Events Marketing Fulfillment Supplies 253