Retail TouchPoints

NOVEMBER 13, 2023

Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “ We want to meet our customers everywhere that they are, which means investing in our DTC website and also various other channels.”

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Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. She can buy it right there, then she can go to the store within an hour and have it for the party that night.”

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Retail TouchPoints

JANUARY 11, 2023

It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media.

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Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings. We want to create an experience unlike any other, with the uniqueness of IKEA at the core.”.

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ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

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Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

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RIS News

DECEMBER 1, 2023

In a time where the sources of inventory supply seem to be growing, retailers face an increasingly complex challenge —delivering precise, real-time inventory data higher up the shopping funnel to meet the demands of today's omnichannel fulfillment la

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Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Here’s how to implement an omnichannel strategy that makes customers feel valued, and enables your team to deliver on the savvy consumers’ increased demands for service. Take a Down-to-Earth Approach.

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Retail TouchPoints

MAY 10, 2022

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16

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Retail TouchPoints

AUGUST 28, 2020

The restrictions necessitated by COVID-19 have forced retailers to enhance shopper benefits any way they can, for example with additional pickup and delivery options and more seamless omnichannel services. It’s not evenly distributed throughout the entire retail industry. That doesn’t mean that stores aren’t important.

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Retail TouchPoints

OCTOBER 5, 2021

So we had to change to meet that new set of expectations.”. With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

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Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We’ve got the right tools to meet customer and market needs, whatever they may be.”. People know us for snowboarding.

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ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. Omnichannel is here to stay.

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Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. This, in turn, leads to higher customer satisfaction and loyalty.

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Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. The $10 N’ Under concept was born to meet this demand.

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Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. But challenges remain for omnichannel retailers ahead of peak season.

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Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

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Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Retail TouchPoints

DECEMBER 8, 2020

These shoppers were omnichannel-aligned even before the lockdowns hit, and American Eagle built on this foundation to help online sales reach 45% of its total in 2020. As mentioned before, we’ve accelerated our omnichannel shopping tools, including BOPIS and curbside pickup.

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Retail TouchPoints

NOVEMBER 2, 2023

The New Retail Leaders Driving Industry Progress The retail industry is changing rapidly, and a new collective of leaders are helping shape the future of commerce and omnichannel experience. Meet the 40 professionals we believe are making a big impact within the four walls of their businesses…and beyond.

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GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. To scale and stay competitive, companies need to ensure they’re meeting customers where they are, on the devices they use, and are delivering consistent messaging.

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Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

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Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. Omnichannel Retailing: Risks, Rewards, and Mistakes. Changes across the past two years have rocked retail, ecommerce, and digital marketing industries.

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Retail TouchPoints

OCTOBER 4, 2023

Meeting Consumers Closer to Home With the continuation of a mostly hybrid and remote workforce, retailers have had to reassess how to best get in front of consumers, new and existing, as those who would typically commute downtown each day are now staying closer to home.

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Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Omnichannel marketing is enabled by technology, but it’s a mistake to assume technology defines it. Create an omnichannel experience without increasing your workload.

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Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation.

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Forrester eCommerce

JULY 1, 2021

Organizations that fail to meet buyers’ expectations for personalized omnichannel communications risk losing market share to competitors that do.

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Retail TouchPoints

MARCH 25, 2024

As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. The addition of a new retail segment to our marketplace is proof of Shipt’s continued investment in meeting member needs.”

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Retail TouchPoints

JANUARY 13, 2022

Blue Yonder has launched several microservices under its Luminate Commerce portfolio, with the goal of helping retailers meet the last mile demands of their customers. The individually deployable, augmentative microservices are designed to improve the shopper experience by helping retailers ensure order and fulfillment accuracy.

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Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B’s Omnichannel Revolution Recent research indicates a growing digital inclination among B2B buyers.

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RTP blog

JULY 29, 2019

By John Federman, JRNI “You will never see eye-to-eye if you never meet face-to-face.” To drive conversion, retailers must create omnichannel experiences by personalizing consumer experiences through in-store appointments, powering seamless online-to-offline journeys and developing loyal customers via in-store events.

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365 Retail

APRIL 2, 2024

This shift towards round-the-clock omnichannel support reflects a profound understanding of modern consumer expectations for seamless, accessible, and immediate service, irrespective of time or platform. The company’s mission is to empower every online retailer to meet this standard, now a critical expectation among today’s consumers.”

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Retail TouchPoints

AUGUST 4, 2023

Our omnichannel growth strategy continues to be an effective framework for our business, ensuring we’re able to meet customers where they are through a unique mix of channels and locations,” said Stephen Smith, President and CEO of L.L.Bean in a statement. “Our billion in revenues.

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RTP blog

JULY 17, 2017

While the consumer is still right, shoppers are setting the standards and retailers must meet their expectations. It is the foundation for all of the business strategies focused on meeting consumers’ changing shopping expectations. Today’s retailing requires multichannel orchestration that blends digital and physical order fulfillment.

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Retail TouchPoints

OCTOBER 1, 2021

It’s a tricky proposition, but retailers that can maintain the inventory needed to meet this pent-up demand will set themselves up for a very successful season. One area where retailers have been doing a lot of work is omnichannel alignment.

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Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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