Forrester eCommerce

MARCH 5, 2020

Wouldn’t it be great if marketers had a tool that let them plan, manage, and execute marketing activities? I hear from B2C marketers looking to streamline creative production processes or coordinate campaigns across teams. Thankfully, there’s an entire category of tools that do just that: marketing resource management (MRM).

B2C 297

B2C Operations Marketing Management 297

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

MARCH 24, 2022

We have built a strong online presence and as we expand into in-person retail, Tulip’s solution will let us conduct reliable outreach to customers, allowing us to send merchandise via the digital catalog and pre-sell using Tulip’s remote pay solution,” said Greg Moss, VP of Operations at AMIRI in a statement.

Operations 264

Operations Fashion Books Customer Experience 264

Retail TouchPoints

MAY 25, 2023

So as the tide of consumer preferences shifts, how can consumer goods companies ensure that their operations are truly sustainable to tap into this growing market and, at the same time, navigate the treacherous waters of ESG reporting? Integrate sustainable practices into operational strategies to unify sustainability and business growth.

Consumer Goods 241

Consumer Goods Operations Consumer Supplies 241

Retail TouchPoints

AUGUST 11, 2021

PCI DSS was first released in 2004, but it has since evolved to meet the shifting demands of the electronic payments landscape. . Tips for Meeting PCI DSS Compliance. In fact, only 30% of businesses were compliant with PCI DSS in 2020, according to a recent study from Verizon’s Payment Security Report. .

Payment Services 264

Payment Services Retail Electronics Information 264

Forrester eCommerce

DECEMBER 23, 2022

During the next round of sales kickoff (SKO) meetings, sellers will seek answers to probing questions. Will there be shortfalls, layoffs, and reorganizations? Better products, achievable quotas, and more support? CSOs/CROs, together with sales enablement leaders, must address these questions and emotions.

Operations 195

Operations Customer 195

Retail TouchPoints

OCTOBER 4, 2023

Meeting Consumers Closer to Home With the continuation of a mostly hybrid and remote workforce, retailers have had to reassess how to best get in front of consumers, new and existing, as those who would typically commute downtown each day are now staying closer to home. That’s how retail operates; it reacts to the needs of the customer.

Consumer 264

Consumer Food and Beverages Retail Apparel 264

Retail TouchPoints

APRIL 20, 2022

Brooklinen’s digital operations remain an important part of the business. “As our business reaches new heights, we’re excited to continue meeting our customers wherever they want to find us through conscious, deliberate omnichannel expansion.” “You come there because you were looking for the best pillows. ” .

Operations 286

Operations Shipping Costs Omnichannel Customer Data 286

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. The scale of Amazon’s operation is immense.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MAY 10, 2021

JCPenney has cut 650 jobs across its stores, field operations and corporate offices, totaling approximately 1.5% The company had previously laid off 1,000 employees in mid-2020 as the pandemic weighed on its operations. of its workforce, according to The Dallas Morning News.

Operations 246

Operations Department Stores Management Retail 246

Retail TouchPoints

JULY 6, 2023

Slowly, retailers are beginning to incorporate environmentally friendly initiatives into their strategies and operational practices, and most importantly their loyalty programs, to ensure they are promoting sustainability across the board. However, these changes aren’t occurring overnight.

Customer Loyalty 255

Customer Loyalty Customer Retail Financial Services 255

Forrester eCommerce

FEBRUARY 16, 2021

Tell Us About You I have a background in computer engineering, and over the past 10 years I’ve been in engineering and consulting roles at organizations like MIT and a variety of startups. I live in New York City and love to read, do yoga, and learn new languages.

Travel 527

Travel Operations 527

Forrester eCommerce

APRIL 16, 2021

As of March, I joined Forrester’s infrastructure and operations (I&O) team, covering cloud, containers, and modernization and the wider transition to cloud-native computing and practices. It’s a fascinating time to take on this assignment alongside Forrester analysts whom I’ve long admired.

Operations 310

Operations Customer 310

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. It’s a given that logistics and retail companies need to add drivers to meet rising demand; however, scaling delivery bandwidth and improving customer service require additional measures.

Operations 159

Operations Fulfillment Order Fulfillment Technology 159

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

Retail 293

Retail Management Information Consumer 293

Forrester eCommerce

DECEMBER 22, 2021

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things. I have always focused on delivering […].

Technology 370

Technology Operations 370

Forrester eCommerce

JULY 27, 2022

I am very excited to be covering security and risk for operational technology (OT) environments including the critical infrastructure and manufacturing industries. What Topics Will You Be Covering at Forrester?

Operations 195

Operations Technology Management 195

Retail TouchPoints

MARCH 26, 2024

The retailer currently operates 283 stores across 18 states. Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in these communities,” said Eric Friederich, SVP of Retail Operations at Academy Sports in a statement.

Outdoor 261

Outdoor Apparel Operations Retail 261

Retail TouchPoints

DECEMBER 18, 2020

Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders. Maintaining a steady flow of all required materials puts sellers one step closer to meeting demand for final products. In order to meet these high standards, sellers should work with an experienced logistics provider.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

MARCH 17, 2021

Here’s a look at three ways retailers can make effective changes for better logistics operations. The COVID-19 pandemic has highlighted the need for retailers to take a closer look at their logistics operations and ensure that they have a strategy in place to support their business growth and protect their brand experience.

Operations 159

Operations Drop Ship Beauty and Health Supplies 159

Retail TouchPoints

JANUARY 14, 2024

Resources will cover a broad spectrum of topics, including optimizing supply chains , creating personalized customer experiences , enhancing security and compliance , scaling operations and futureproofing retail.

Technology 288

Technology Retail Supplies Operations 288

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment 275

Fulfillment Order Fulfillment eCommerce Platforms Technology 275

Forrester eCommerce

FEBRUARY 4, 2020

I started last month as the newest member of Forrester’s Infrastructure and Operations (I&O) team. Lauren Nelson recently moved from analyst to RD on the I&O team, and I will be taking over her cloud management coverage. I’ve been in high tech for almost my entire life, in fact, I’m a Silicon Valley baby. That’s […].

Management 278

Management Operations 278

Liveintent

JUNE 30, 2021

Jack Supple , Advertising Operations Manager and co-chair of PrideIntent, is pleasantly surprised at how large the group has become. LiveIntenters had a ton of fun showing off their pride, both in virtual meetings and while out and about. The post Meet the proud leaders of PrideIntent! Happy Pride, everyone! We’re hiring!

Events 127

Events Gifts Management Presentation 127

RTP blog

MARCH 30, 2018

We know consumers expect retailers to leverage technology wisely to drive personalized experiences, but it is very easy for retailers to get caught up in the day-to-day tactical items, the meetings, the promotions and layout of a landing page.

Operations 150

Operations Retail Consumer Technology 150

Canadian Special Events

APRIL 17, 2024

The access to a vast pool of eager, hospitality-focused workers ready to jump in on short notice has been a transformative factor for their operations. This has allowed them to successfully manage over 5,000 events in 2023, with many organized with less than 24 hours’ notice.

Events 52

Events Management Fulfillment Technology 52

Retail TouchPoints

MARCH 3, 2022

Years of investment in our team and business have driven our sales beyond $100 billion and positioned Target to meet the needs of our guests no matter how they choose to shop,” said Michael Fiddelke, CFO of Target in a statement. “We

Payment Services 244

Payment Services Operations Fulfillment Supplies 244

Kibo

NOVEMBER 8, 2022

Meet the Team. As CTO, Thom is focused on driving technical excellence and innovation across the platform, in order to enable partners and customers to meet their business goals effectively and efficiently. Previously, he worked for Vista Equity Partners in their operating arm and worked with executive teams across Vista’s portfolio.

Operations 62

Operations Technology Document Subscription 62

Retail TouchPoints

FEBRUARY 2, 2024

This aggressive capital expansion is in line with the plans Tractor Supply revealed in July 2023 : to eventually operate 3,000 stores in the U.S., The retailer plans to open approximately 80 Tractor Supply stores and 10 to 15 stores under its small-box pet supply banner, Petsense by Tractor Supply.

Supplies 255

Supplies Operations Retail Fulfillment 255

Liveintent

AUGUST 5, 2021

Haris Ali , Revenue Operations Intern. Timothy Charles , System Operations Intern. Meeting the people here and the other interns has been awesome. So far I have learned a lot through the guidance of Ally Green, Systems Operations Manager. Meg Armstrong , Marketing Analytics Intern. Alex Biedron , Direct Sales Intern.

Travel 127

Travel Definition Management Improvements 127

Forrester eCommerce

NOVEMBER 1, 2021

I have seen a significant elevation in the conversation and client expectations, with vendors rushing to innovate and disrupt to meet these new expectations. […]. I’ve been living and breathing the security awareness and training (SA&T) market since joining Forrester 3.5

Operations 195

Operations Marketing Management Customer 195

Retail TouchPoints

JUNE 9, 2023

With this deeper insight into both their sustainability initiatives and inventory stocking, businesses can better tread the line between meeting customer demand and minimizing waste to stay competitive in an ever-changing and complex market.

Supplies 245

Supplies Operations Shipping Costs Customer 245

Retail TouchPoints

APRIL 18, 2023

He will be tasked with implementing new technologies including a modern ERP platform, a headless ecommerce solution, new finance and operations planning tools and a new product lifecycle management platform. Stockstill has held high-level legal positions at Vans, Billabong and its portfolio of brands.

Operations 343

Operations Fulfillment Technology Information 343

lateshipment

NOVEMBER 27, 2020

This holiday season, therefore, may be especially important for businesses’ operations. To activate this growth, businesses will need to meet consumers’ higher service expectations. To prepare for higher consumer expectations this holiday season, businesses should develop a robust customer service plan that meets their requirements.

Customer 113

Customer Consumer Operations B2B 113

Retail TouchPoints

FEBRUARY 2, 2024

The USPS also plans to procure 21,000 commercial-off-the-shelf (COTS) battery-powered and domestically manufactured delivery vehicles, including 9,250 from the Ford Motor Company, depending on market availability and operational feasibility. This represents one of the largest commitments to vehicle electrification in the nation.

Operations 295

Operations Improvements Technology Other 295

Forrester eCommerce

JANUARY 18, 2023

They say the most inopportune time to buy an umbrella is when it’s raining. That’s exactly what’s happening now to US utilities companies scrambling to procure a critical component required to beef up or repair power lines just as the US hurricane season arrives. At the heart of the headache, for the fourth year in […].

Supplies 195

Supplies Management Operations 195

Retail TouchPoints

APRIL 18, 2024

Retailers then began to focus on improving operational efficiencies and the shopper experience to support the company’s strategy. A technology-first mentality fosters a culture of innovation by challenging everyone in the retail organization to envision new ways in which technology can improve either the customer experience or operations.

Technology 272

Technology Retail White Paper Fulfillment 272