Retail TouchPoints

DECEMBER 13, 2023

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Optimizely

SEPTEMBER 11, 2018

While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone. This is exactly why you should survey your customers directly. With surveys, you can find out first-hand what buyers really and truly want from your B2C brand.

Customer 250

Customer B2C Social Media Improvements 250

Retail TouchPoints

JUNE 10, 2022

More than two-thirds of shoppers overall are already familiar with the metaverse, but the percentages for each generation vary widely, according to KPMG’s Go boldly, not blindly, into the metaverse Consumer Pulse Survey. The patterns reflect early adoption of other technologies, with younger, wealthier consumers ahead of the curve.

Social Media 278

Social Media Channel Technology Travel 278

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees).

Channel 120

Channel Consumer Electronics Consumer Electronics 120

Retail TouchPoints

JULY 24, 2023

It’s no secret that social commerce — that is, retail interactions that begin (and sometimes also end) on social media platforms — is big business. New research from Havas Media Network , in partnership with Snap, Inc. The partners surveyed 28,500 of this desirable consumer set from across the U.S.,

Social Media 246

Social Media Payments Payment Services Consumer 246

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 258

B2B eCommerce BigCommerce Omnichannel 258

Retail TouchPoints

OCTOBER 4, 2023

The process encompassed an internal discussion with Gen Z team members at MG2, an open forum with members of the Z Suite , a committee of Gen Z founders and thought leaders, and a quantitative survey of 1,100 Gen Z consumers.

Social Media 320

Social Media Workshop Technology Consumer 320

Retail TouchPoints

JUNE 11, 2020

Forrester conducted three online surveys for the report. Two surveys in March included one of buyers — 640 adult consumers and B2B buyers who make business purchases online — and a second survey of 320 executives overseeing digital campaigns, online experiences and/or e-Commerce programs and technology purchases.

eCommerce 156

eCommerce B2B Toys B2C 156

Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 277

Customer Retention Payment Services Gifts Marketing 277

365 Retail

DECEMBER 9, 2022

New research has revealed that 82% of us are either quite or very likely to be using social media to get ideas on what to buy for Christmas gifts this year, with 46% saying they are using social media more or much more than a year ago to get ideas on what to buy. 4% said they shopped online every day.

Social Media 52

Social Media Gifts Clothing Toys 52

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement.

Webinar 251

Webinar Consumer Marketing Consumer Goods 251

Retail TouchPoints

APRIL 18, 2023

Unsurprisingly, younger shoppers are 2X-3X times more likely to have shopped using emerging media, including social media, virtual try-ons and online live streams [1]. This is why we’ve been experimenting with technology that makes shopping more immersive. I personally love sneakers. Oct 6-10, 2022.

Merchant Services 284

Merchant Services Payment Services Social Media Retail 284

Retail TouchPoints

FEBRUARY 25, 2022

consumers, surveyed in December 2021, revealed that 73% purchased either the same number of gift cards or more that year compared to 2020. In the gift card crime segment, fraudulent representatives are known to contact potential victims through telephone calls, text, email and social media messages. Postal Service.

Gifts 277

Gifts Consumer Payment Services Payments 277

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 270

Retail eCommerce Technology Social Media 270

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. What We Learned. Curbside pickup was accelerated and launched within eight weeks after the pandemic began.

Social Media 253

Social Media Improvements Information Outdoor 253

Retail TouchPoints

FEBRUARY 25, 2022

The explosive growth of China’s luxury fashion sector is being driven by a major influx of new shoppers: 50% of customers entered the market just in the past 12 months, and this group is expected to drive 80% of its growth, according to a survey by Oliver Wyman. All Social Media is Important, from Livestreaming to Direct Messaging.

Social Media 300

Social Media Marketing Gifts Channel 300

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Additionally, we will see retailers and their RMNs offer distinct opportunities for in-store activation via mobile and in-store technology like digital screens.

Retail 262

Retail Supplies Merchant Services Social Media 262

Retail TouchPoints

JUNE 3, 2020

According to 2018 research into retail technology adoption by AVIXA, the Audiovisual and Integrated Experience Association, 47% of retailers surveyed said they planned to increase the amount of digital signage in their stores. With today’s technologies and the right software partner, if you can imagine it, you can make it.”.

Technology 207

Technology Retail Social Media Reference 207

Kissmetrics

FEBRUARY 23, 2021

Generation Z showed us what the intersection of technology and humanity looks like. For starters, Generation Alpha will be the most technologically advanced generation to date, growing up with mobile devices, AI, social media, advanced healthcare, and robotics as parts of their everyday lives.

Social Media 271

Social Media Marketing Technology Information 271

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 269

Consumer Social Media Recommendation Apparel 269

Retail TouchPoints

SEPTEMBER 29, 2022

In the 11 years since, Snapchat has evolved to more closely resemble its social media counterparts (which in turn have adopted many Snapchat-style functionalities). AR’s ubiquity can be attributed to the fact that the vast majority of people have a cell phone in their pocket and are social media users.

Social Media 273

Social Media Consumer Events Technology 273

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107

eCommerce Customer Retail Department Stores 107

RetailMinded

JANUARY 4, 2022

With changes in digital marketing, technological trends have emerged and have proven to be beneficial in helping retailers thrive. . So, you might need the help of a reliable technological innovation that streamlines your workload and eases your marketing processes. . Retail marketing isn’t easy. Customer Service Robots .

Technology 98

Technology Retail Social Media Reference 98

BigCommerce

OCTOBER 26, 2017

More than ever, internet use, dominated by social media, is enabling how consumers research, discover, and share products. billion global social media users in 2017, equaling 37% penetration. billion global mobile social media users in 2017, equaling 34% penetration. The numbers are hard to ignore: 3.77

Social Media 413

Social Media eCommerce Mobile Consumer 413

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. It struck me in the survey that while a lot of people didn’t understand AI, they’re actually willing to embrace it.

Retail 275

Retail Technology Customer Experience Consumer 275

Retail TouchPoints

AUGUST 17, 2021

Going to the source directly via social media, surveys and conversations with staff is one way to gather this information. Ecommerce and social media data can help retailers identify pockets of demand with the best in-person opportunity — whether for a store, pop-up or event. Embrace Technology.

Retail 279

Retail Social Media Events Technology 279

Retail TouchPoints

FEBRUARY 21, 2023

These ad-based offerings don’t live up to the full potential of social commerce — where the transaction happens right there on the social media site — but they nevertheless have a huge impact on commerce and discovery. What they do do is discover things they might like to buy through the content and ads in their feed. “We

Payments 244

Payments Social Media Merchant Services Consumer 244

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 278

Customer Loyalty Customer Experience Payment Services Social Media 278

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Conversations around the DTC revolution of the past decade often focused on how challenger brands utilized digital — specifically social media — to identify new customers.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Kissmetrics

MARCH 5, 2021

Statsbot uses machine-learning technology to deliver insights and predictive analytics to diverse teams. Survey Monkey. Customer surveys are great for learning more about your audience and better pivot your marketing efforts to fit their needs. SurveyMonkey could be your go-to survey creation and implementation tool.

Marketing 287

Marketing Multi-channel Social Media Channel 287

ROI Revolution

JULY 11, 2022

We conducted a survey of 170+ digital marketing professionals to get a clear picture of the current ecommerce landscape. of marketing professionals say they stay up-to-date on industry information via email and enewsletters, with blogs and social media a distant second at 56.3% of consumers use social media to find content.

Blog 158

Blog White Paper SEO Marketing 158

Retail TouchPoints

DECEMBER 14, 2023

One bad experience can have a lasting impact on your consumers, especially when customers are likely to share their stories with others and can readily do so via social media and public reviews. In the U.S., Personalize communications with relevant messages.

Customer Experience 271

Customer Experience Shopping Carts Presentation Social Media 271

Retail TouchPoints

NOVEMBER 22, 2023

In today’s rapidly evolving retail landscape, generative AI is the latest technology transforming the way retailers reach and engage shoppers. But lukewarm consumer sentiment around generative AI as a creative tool complicates the picture, and requires that brands strike a balance in their messaging in order to meet people where they are.

Marketing 264

Marketing Food and Beverages Retail Consumer 264

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Significantly, 70% of those surveyed believe the most appealing stores have features that simplify and streamline shopping.

Payments 278

Payments Payment Services Social Media Electronics 278

Retail TouchPoints

JULY 24, 2023

Shoppers are inundated with marketing information from retailers in their email inboxes, on social media, across in-store touch points and more. In some cases, retailers can ask their shoppers what their preferences are directly via a post-purchase survey. Raman began his career working on the Human Genome Project at the Dept.

Small Business Retail 245

Small Business Retail Marketing Retail Social Media 245

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 300

Payment Services eCommerce Payments Retail 300