RTP blog

DECEMBER 23, 2019

For retailers, this has meant investing in cloud-based technologies and finding new ways to connect with their customers and expand their digital footprint. Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. As Founder and CEO of UJET, Inc.,

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 278

Supplies Technology Shipping Costs Food and Beverages 278

Forrester eCommerce

JANUARY 14, 2020

As AI and automation infuse the contact center, the role of the is agent changing. Contact centers are already seeing: Agents losing their jobs. Modern self-service technologies are giving customers the ability to find answers to frequently asked questions and to resolve simple issues.

Technology 214

Technology Customer Management 214

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, The transition from BOPIS 1.0 However, BOPIS 2.0 Conclusion.

Technology 306

Technology Retail Supplies Sporting Goods 306

ESW

NOVEMBER 16, 2023

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.

Merchant Services 88

Merchant Services Technology Payment Services Payments 88

Ecommerce Platforms

JANUARY 16, 2019

There are a lot of them out there, but we are going to focus on two of the most popular: Constant Contact and Mailchimp. Let's pit Mailchimp vs Constant Contact and see how it turns out. . Mailchimp vs Constant Contact: A Quick Glance at Both. Mailchimp and Constant Contact are the go-to names for email marketing.

Payment Services 178

Payment Services Marketing Live Chat Social Media 178

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. The industry, valued at $5.2

Technology 217

Technology Consumer Retail Other 217

Omnisend

NOVEMBER 9, 2021

We are thrilled to announce that Omnisend is one of only two email service providers (ESPs) chosen by BigCommerce as an Elite Technology Partner. The elite status is awarded to a small number of partners recognized for offering best-in-class technologies, value and superior customer service. Reading Time: 2 minutes. Start Free Today.

BigCommerce 148

BigCommerce Technology Merchant Services Shopping Carts 148

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. With this increasing use of voice technology in smart speakers and devices, voice-activated payments for purchases will continue to surge.

Payment Services 179

Payment Services Payments Small Business Retail Technology 179

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Consumers are only one click away from retailers at all times.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 With the acquisition, Zoom said it aims to build “the engagement platform of the future.”

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Customer Customer Loyalty Reference Channel 299

365 Retail

APRIL 10, 2024

The Retail Technology Show (RTS) has announced a series of special events, new for 2024. With a focus on design, technology and experiential activations, the RTS London Store Tours, sponsored by Newstore , will be expertly curated and hosted by retail influencer, Ian Scott. This will also take place the day before RTS on 23 April.

Events 52

Events Technology Retail Omnichannel 52

Forrester eCommerce

FEBRUARY 15, 2021

The COVID-19 pandemic has catalyzed the need for change in customer service organizations – changes in the ways we work, we hire new talent, we invest in new technology, and in the way we practice risk management. We are all aware of the operational holes that were exposed when contact centers moved agents home in […].

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Customer Operations Technology Management 489

Forrester eCommerce

APRIL 21, 2020

While some regions around the globe have begun to relax their shelter-in-place restrictions, many brands are still trying to nail down a coherent customer service approach that incorporates a huge helping of a work-at-home workforce.

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Blog Customer Customer Experience Management 327

Forrester eCommerce

JANUARY 25, 2022

CRM technology expands into adjacent tech areas as it broadens its mandate. It bleeds into the mid-office, encroaches on core contact center operations, and supports core employee workflows. CRM strengthens customer relationships, drives company revenue, and as such becomes a C-level priority.

Operations 369

Operations Technology Customer B2B 369

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. ” Enhancing the Shopper and Employee Experience To develop this suite of tools, Best Buy will tap into a range of Google Cloud products including its Gemini models, Vertex AI and Contact Center AI. .”

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Customer Subscription Customer Experience Technology 290

Groove

FEBRUARY 24, 2021

That's where inbound sales technology comes into place. Given this very small window, it is critical we use the technology at our disposal to help people buy when they are ready and to let people do research when they are not. Align your Marketing Technology with Your CRM. Sales Process Steps: 3 To-Do's. What should you do?

Customer 345

Customer Technology Information Marketing 345

365 Retail

OCTOBER 30, 2023

PPDS opened a new era of display technology during ISE 2023 (Jan 31-3 Feb) , becoming the world’s first leading display manufacturer to introduce a full size and full colour digital signage display into the market, with the debut of its 25” Philips Tableaux. This is a technological breakthrough. billion by 2030*.

Technology 106

Technology Retail Management Events 106

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise. The partners also are seeking to address worker shortages in health care.

Technology 263

Technology Mobile Improvements Management 263

Groove

APRIL 17, 2024

Marketing automation is a technology that has allowed companies to supercharge their marketing strategies without blowing up their budgets. Be sure to learn more about Groove's powerful eCommerce marketing services , or if you have questions, feel free to contact us today!

Customer Data 396

Customer Data Improvements eCommerce Article 396

365 Retail

MAY 5, 2023

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. 9963 retail professionals visited the 2023 Retail Technology Show, an increase of +45% from 2022 when 6850 visitors attended – including representatives from each of the UK’s top 50 retail brands registered to attend.

Technology 69

Technology Retail Events Consumer 69

Forrester eCommerce

JUNE 16, 2021

Agent augmentation tools make the lives of contact center agents easier by enabling them to deliver high-caliber customer support. Yet today’s technology is siloed; there isn’t a unified agent augmentation solution that aggregates all of the tools that agents need and/or should have.

Customer 285

Customer Technology Marketing 285

Forrester eCommerce

FEBRUARY 28, 2022

Rapid uptick in customer adoption With particularly good reasons and with great intentions, contact centers have been one of the last domains within companies to move their core technology to the cloud.

Technology 195

Technology Customer Customer Experience 195

Forrester eCommerce

MAY 18, 2020

The technology offloads repeatable tasks from agents, enforces compliance to process and policy, and allows agents to focus on work that matters. Yet contact centers often don’t see the initial ROI of RPA play out as they scale […].

Operations 366

Operations Customer Technology 366

Retail TouchPoints

APRIL 27, 2021

What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. But by developing this role as a technological enabler for the industry, Amazon has placed itself squarely at the center of retail innovation. Amazon is well known for being one of the largest retailers in the world.

Retail 331

Retail Technology Recommendation eCommerce 331

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 276

Retail eCommerce Technology Social Media 276

Forrester eCommerce

APRIL 14, 2020

Apple and Google announced on April 10, 2020 that they will partner on contact tracing technology to help “government and health agencies reduce the spread of the (COVID-19) virus.” This is an essential and entirely unique commitment these normally combative platform vendors are making.

Technology 285

Technology Customer 285

Retail TouchPoints

OCTOBER 6, 2022

The software uses enterprise-grade location services technology, enabling retailers to monitor how consenting customers behave in-store so they can be targeted with highly relevant and timely offers. Consenting customers can be seamlessly onboarded to a retailer’s WiFi network in exchange for their basic contact details.

Retail 278

Retail Mobile Technology Customer 278

Retail TouchPoints

MAY 5, 2022

The reality is this: When a customer needs help with a problem, their first thought isn’t to place a call to a contact center. The wrong chatbot technology can’t accurately process customer context, and these basic options create undue friction. Unified technology is the answer. Only 4% call first.

Retail 246

Retail Customer Experience Channel Technology 246

Retail TouchPoints

FEBRUARY 25, 2022

In the gift card crime segment, fraudulent representatives are known to contact potential victims through telephone calls, text, email and social media messages. When contacted by a representative demanding gift-card payment, RGCA advises potential victims to hang up the telephone or remain unresponsive to messages. Postal Service.

Gifts 286

Gifts Consumer Payment Services Payments 286

Mi9

JULY 28, 2020

Today it is more critical than ever to quantify the value impact of a technology investment in order to make a well-informed decision and drive consensus internally. Having the right technology in place to be able to adapt to new or changing trends quickly will be a major success factor coming out of the crisis. INVOICE MATCHING. +30%.

Technology 98

Technology Download Improvements Omnichannel 98

Groove

AUGUST 18, 2020

This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. The eCommerce CRM provides each contact with a record to centralize customer data and help merchants see and understand a contact's behavior and actions. Segmentation.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI requires training and accurate data for peak performance. The possibilities are really endless.”

Merchant Services 298

Merchant Services Retail Definition Technology 298

Retail TouchPoints

MAY 18, 2021

Developed in partnership with Estonian technology company Cleveron , the pilot will run through mid-August. Customers can contact a Telia call center consultant using the kiosk, as well as order and pay for goods and receive products ordered online or on-site.

Telecommunications 290

Telecommunications Customer Technology Improvements 290

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Differentiating on product and price has become harder and harder.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287