Retail TouchPoints

JANUARY 31, 2024

Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem. In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email.

Marketing 249

Marketing Customer Retention Shopify Social Media 249

Retail TouchPoints

NOVEMBER 3, 2023

comparable store sales were also up 9% year-over-year and international sales increased 5%. The company expects to further grow global comps and revenue in fiscal 2024 to the tune of 10% to 12% , and 5% to 7%, respectively. North America and U.S. The company ended the year with a record 38,038 stores worldwide. million in the U.S.,

Technology 257

Technology Omnichannel Operations Marketing 257

Smile.io

APRIL 15, 2024

Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.  PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024. Are you changing your rewards?   What’s new?

Social Media 73

Social Media POS Gifts Events 73

Retail TouchPoints

SEPTEMBER 14, 2022

Starbucks is preparing for the future with Starbucks Odyssey, a new experience that will be powered by Web3 technology, and the release of its Reinvention plan, a three-year financial roadmap that aims to deliver 7% to 9% comparable store sales growth and 10% to 12% revenue growth annually. Starbucks Plans Additional Workforce Investments.

Food and Beverages 245

Food and Beverages Cryptocurrencies Technology Mobile 245

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 95

Customer Loyalty Shipping Costs Customer eCommerce 95

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. What Are The Best Shopify Rewards Apps?

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Smile.io

FEBRUARY 23, 2024

But only if customers use it.    For customers to actively engage with an online loyalty program, a few things have to be true: The rewards are motivating.    Making your loyalty program easy to use is the second factor in encouraging customer engagement.

eCommerce 78

eCommerce Shopify Merchant Services SEO 78

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers.

Customer 70

Customer Shopping Carts Shipping Costs Subscription 70

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. Shopify apps can help with everything from SEO to email marketing, and customer service. Referral Candy.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. You have a small marketing team and your customer data is dispersed across multiple segments, i.e. rewards programs, customer support, purchasing patterns, etc.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits.

Consumer 239

Consumer Customer Loyalty Customer Experience Recommendation 239

Retail TouchPoints

JUNE 4, 2021

While year-over-year Q1 2021 results were strong across the board, much of the increases were largely due to comparisons being made to sales during the initial onset of the pandemic. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. “We Net revenue reached $1.2 million , up 48.1%

Department Stores 265

Department Stores Jewelry Travel eCommerce 265

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. The realm of personalization is evolving at a rapid pace, empowering brands to deliver tailored experiences that drive engagement and boost conversions.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Apps that allow shoppers to preview and locate in-store inventory, do virtual try-ons, identify sales and cash in on personalized promotions and rewards are popular.

Travel 206

Travel Clothing Technology Customer Loyalty 206

Omnisend

FEBRUARY 16, 2021

Unexpected entertainment and winning something makes people feel good, increases their engagement, and makes the occasion more memorable. Emails with gamification elements get 74% better engagement. Gamification increases customer engagement and sales. Increase brand awareness. Omnisend, 2021.

Marketing 179

Marketing Gifts eCommerce Games 179

lateshipment

MAY 6, 2023

Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. But most eCommerce brands, who take a top effort to convert prospects into customers, unwillingly neglect to do the same for what comes after.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. According to a recent report by InMoment , 60% of customers make more frequent purchases from brands to which they are loyal.

Customer Retention 250

Customer Retention Information Customer Loyalty Mobile 250

Kissmetrics

OCTOBER 13, 2021

I’ve compiled some of my top strategies which will help you increase B2B sales and smash your Q4 targets. 10 Ways to Increase B2B Sales. Whether you’re an SME or a massive conglomerate, you can use these strategies to increase your sales and give your Q4 pipeline a kick in the direction.

B2B 290

B2B Social Media Shipping Costs Marketing 290

Kissmetrics

DECEMBER 18, 2020

Read Customer Reviews. That’s especially true considering the Geek app has been downloaded more than 10 million times on the Google Play Store alone. With your store listed on Geek, the chances of increasing your sales are high. With its reward system, Shopkick helps you increase sales by attracting new customers to your stores.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Smile.io

MARCH 8, 2024

The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Loyalty & Reward Program Insights from Smile.io Loyalty & Reward Program Insights from Smile.io Each one of those users is a potential customer. 

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

RTP blog

APRIL 23, 2018

In their analysis of shopper trends over the recent holiday period, ShopperTrak reported Americans are spending more online — an increase of 18% compared with the previous year. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. What Is Customer Loyalty?

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Such shopping experiences are key to customer engagement, retention, and loyalty in today’s retail landscape. The retail industry is no exception to this trend.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Retail TouchPoints

AUGUST 2, 2022

The increasing importance of consumer privacy in online marketing has thrown the industry for a loop that people are still looking to recover from. Apple’s privacy changes alone resulted in a $10 billion hit to Meta’s bottom line in 2022. Apple’s privacy changes alone resulted in a $10 billion hit to Meta’s bottom line in 2022.

Clothing 234

Clothing Fashion Channel Information 234

Smile.io

SEPTEMBER 6, 2023

In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. These rewards fit perfectly well for First Person, as subscriptions are ideal for supplement and nutrition brands.

Subscription 80

Subscription Social Media Shipping Costs Reference 80

Smile.io

OCTOBER 25, 2023

Implementing a loyalty program can help bring customers back to your store, build a loyal following, and boost customer lifetime value (CLV) and repeat purchase rates. This 5% is made up of your most loyal repeat customers, making it clear that repeat customers generate revenue and are extremely profitable!  

Shopify 70

Shopify Social Media Blog eCommerce 70

lateshipment

MAY 5, 2021

While there are numerous contributing, website engagement is among the most overlooked aspects. Not only does website engagement keep your new visitors interested in learning about your company, but it also helps retain existing customers. This is to show that your company cares about its customers. Let’s get started.

eCommerce 130

eCommerce Social Media Shipping Costs Reference 130

365 Retail

OCTOBER 11, 2022

New research from American Express reveals British shoppers are increasingly seeking better value for money, quality, and convenience during the current economic climate, offering retailers new opportunities to engage customers and drive loyalty. . Additional findings include: .

Leisure 98

Leisure Merchant Services Customer Experience Consumer 98

Smile.io

JANUARY 23, 2023

The food and beverage industry is extremely competitive, but once you can lock in a customer to pledge loyalty to your products, you can start building brand loyalty. The food and beverage industry within DTC sees about 1/3 of customers shop for the same brand repeatedly. “Customers are stoked, to say the least.

Food and Beverages 85

Food and Beverages Social Media Customer Loyalty Reference 85

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. RTP: Sephora is known for having a rich customer experience.

Consumer 220

Consumer Gifts Events Customer Experience 220

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 275

Merchant Services Retail Shipping Costs Customer Experience 275

Smile.io

MARCH 7, 2023

Despite being a national favorite, their recent rewards program changes have even the most patriotic coffee fans questioning their loyalty. In February 2023, Tim Hortons decided to shake things up with changes to its Tim’s Rewards program. Tims Rewards introduced changes to earning and redeeming actions.

Games 61

Games Events Mobile Social Media 61

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. How does onsite marketing differ from traditional visitor engagement strategies?  This cohesive approach aims to deliver personalized shopping experiences, driving engagement and conversions.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Kissmetrics

FEBRUARY 17, 2021

Sales promotions can make your ads jump off the page, boost engagement, and grow your sales. Sales promotions are a marketing device designed to boost sales and convert potential customers into actual buyers. 10 Sales Promotion Ideas for Paid Marketing Campaigns. Discounts for Groups of Customers.

PPC 280

PPC Shipping Costs Social Media eCommerce 280

Smile.io

SEPTEMBER 11, 2023

“Our community has steadily grown over the years, and we receive messages from customers all the time to say how much they love and appreciate our products,” shares Sophie Coleman, Marketing Director of Oatopia. Learn how this family-owned oat brand configured a winning rewards program in less than 1 year. on every order.

Customer 46

Customer Shipping Costs Events Reference 46

Retail TouchPoints

MAY 21, 2021

Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. There are no contracts in place, so customers are not stuck with a subscription for years. Americans are Seeking a More Rewarding Experience – and Many are Willing to Pay for It.

Subscription 279

Subscription Merchant Services Shipping Costs Food and Beverages 279

UpSellIt

SEPTEMBER 14, 2023

While businesses are busy concentrating on other aspects of their marketing efforts, they overlook the incredible potential for customer acquisition that lies within email signup forms. In fact, this approach serves as a promising foundation for cultivating a dedicated and loyal customer base.

Mobile 130

Mobile Information Shopping Carts Subscription 130