article thumbnail

Seriously Silly Socks: Personalization + pick, pack, ship simplification.

BigCommerce

For building a personalized Build-a-Box tool that simultaneously reduced pick, pack and ship time –– saving time while making money. Year founded: 2012. We also allow customers to create their own selection of socks which we pack for them into our exclusive gift box. Customers would try to buy: Only the box with no socks!

article thumbnail

Shein and Temu Face Congressional Scrutiny Over Imports, Forced Labor

Retail TouchPoints

Both Temu and Shein rely heavily on the de minimis exception to ship packages directly to U.S. Customs & Border Protection], avoid import duties and minimize the likelihood that the packages will be screened for UFLPA [the Uyghur Forced Labor Prevention Act] compliance,” reads the report. tax and customs laws.

Shipping 279
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Due Diligence: Winning October Prime Day Prep Strategies

Retail TouchPoints

It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. Is your brand showing up when customers are searching for your products? What still needs to ship? Daily average OPS was 22% higher for the Prime Early Access 2022 sale than BFCM 2022.

Supplies 264
article thumbnail

Batteries Plus: Customer Data and Store Expertise Power Sweeping Digital Transformation

Retail TouchPoints

The company rebranded as Batteries Plus Bulbs in 2012 in an attempt to expand its appeal but then reverted back to just Batteries Plus in 2021 (although it does still sell light bulbs). Creating these unique customer journeys is easier said than done, especially for a retailer that touches so many varied consumer segments. “We’re

article thumbnail

7 Ways Brands are Transforming Customers Into Members with Subscriptions

Retail TouchPoints

Today, subscriptions are an entire economy — the next phase of which will be defined by transforming regular customers into loyal members. Let Customers ‘Set it and Forget it’: The Recurring Products Model. Hook Customers With An Introductory Offer: Convertible Subscriptions Model.

article thumbnail

Turning Retail Losses into Profits

Retail TouchPoints

Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%

Retail 246
article thumbnail

Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements. The study found that four out of five are worried about the health of the U.S.