Retail TouchPoints

FEBRUARY 26, 2024

Buru, with collections centered on bold textiles, whimsical prints and playful use of color, was established in 2013 when founder and first-time mom Morgan Hutchinson became frustrated with a wardrobe that no longer met the daily demands of her life. Sophia Demirtas founded Fanm Mon in 2013 as an ode to her Haitian heritage.

Fashion 249

Fashion Fulfillment Customer 249

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. For example, retailers need to optimize inventory to show customers exactly what they want.

Online Retail 285

Online Retail Retail Technology Arts 285

365 Retail

APRIL 30, 2024

bp has announced changes to its UK retail leadership team with the appointment of Jo Hayward as VP mobility & convenience retail and Natalie Cattermole as senior dealer manager. They are both fantastic leaders who bring deep customer insight and retail experience to their new roles.

Retail 110

Retail Mobile Management Events 110

Retail TouchPoints

OCTOBER 27, 2022

This year has been especially perilous for Industrial Athletes, the critical personnel who get our goods where they need to go and keep the retail industry running. If safety wasn’t already top of an organization’s radar, a new initiative from OSHA geared directly at retail warehousing has put the spotlight on.

Retail 301

Retail Technology Operations Fulfillment 301

Retail TouchPoints

OCTOBER 9, 2020

Claire Spofford, once the SVP and Chief Marketing Officer of J.Jill , will hold the top spot at the women’s apparel retailer beginning Feb. Spofford, a 20-year retail veteran, was most recently President of Cornerstone Brands , a portfolio of four home and apparel lifestyle brands owned by the Qurate Retail Group.

Retail 207

Retail Apparel Presentation Operations 207

Retail TouchPoints

OCTOBER 26, 2023

And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. And that parlays easily into retail media.

Retail 260

Retail Social Media Definition Marketing 260

Retail TouchPoints

JUNE 1, 2023

He previously worked at Converse from 2010 to 2013, followed by a year as VP of Strategy for Fanatics. Carver has been with the Converse brand for nearly a decade, most recently as VP/GM for Converse’s North America business, where he unlocked strong growth in the brand’s largest geography.

Retail 252

Retail 252

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. million by 2025, up from $431.6

eCommerce 305

eCommerce Retail Payment Services Social Media 305

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. 74% of U.S.

Technology 264

Technology Retail Customer Experience Presentation 264

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly.

Technology 305

Technology Retail Supplies Sporting Goods 305

Retail TouchPoints

FEBRUARY 16, 2021

Today, most CPG brands or grocery retailers would consider the retailer’s own website the single most important digital touch point for online grocery shopping. This led to a narrow focus on the retailers’ owned digital properties and traditional methods of user tracking and communication, like the loyalty card.

Retail 299

Retail Channel Consumer Operations 299

Retail TouchPoints

JUNE 6, 2022

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on how to drive large-scale social change through collaboration. Almost a decade later, the term is absolutely still valid when it comes to defining the status quo in the retail industry.

Retail 233

Retail Operations Channel Supplies 233

Retail TouchPoints

NOVEMBER 30, 2023

Hudson’s Bay has tapped Liz Rodbell, who had served as the retailer’s President from 2013 to 2017, as its new CEO and President, effective Dec. In her previous stint with the company, Rodbell also was President of Lord & Taylor , following roles as EVP of Merchandising and Chief Merchant for both divisions of the company.

Customer 196

Customer Department Stores Retail 196

Retail TouchPoints

FEBRUARY 4, 2022

Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. We all know the horrible declining engagement rates from email — since 2013 there’s been a 75% decline in email engagement rates. We’re not going to just concede that the declining engagement rates win.

Marketing 294

Marketing Retail Toys Channel 294

Retail TouchPoints

MAY 4, 2022

In 2021, digital sports platform Fanatics partnered with the retailer to increase Macy’s assortment of fan apparel, an effort aimed at reaching more women during a time when sales of sports merchandise to this group was experiencing double-digit growth.

Apparel 258

Apparel Department Stores Management Customer 258

Retail TouchPoints

JULY 17, 2023

Stylitics has purchased Barcelona-based Wide Eyes , a visual AI solution for fashion and retail, to enhance its digital merchandising platform with image recognition and AI tech designed to drive easier product discovery and faster conversion. Terms of the deal were not announced. Stylitics raised $80 million in funding in March 2022.

Fashion 189

Fashion Technology Retail Customer 189

Retail TouchPoints

JANUARY 3, 2022

of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record 18.9%

Merchant Services 270

Merchant Services Customer Retail Customer Experience 270

Retail TouchPoints

OCTOBER 13, 2020

Research from New York University found sustainable products delivered $114 billion in sales in 2018, up 29% from 2013 , and delivered 50% of consumer packaged goods growth during that same time period — despite representing only 16.6% So how do retailers stay ahead of the pack regarding sustainability? of the category.

Small Business Retail 278

Small Business Retail Food and Beverages Beauty and Health Supplies 278

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. million , according to the National Retail Federation (NRF), compared to 186.4 Store traffic was 47.5% million shoppers in 2020.

Small Business Retail 276

Small Business Retail Retail Supplies Consumer 276

Forrester eCommerce

NOVEMBER 3, 2019

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. billion […].

Events 218

Events Retail Customer Experience B2C 218

RetailDive

JULY 24, 2023

Since 2013, Adidas’ net sales have grown by less than $5 billion as it struggles to keep pace with the broader market. Could a new CEO and a clean slate reverse those trends?

Retail 89

Retail Marketing 89

Retail TouchPoints

JULY 12, 2022

In 2013, prior to his appointment as CEO, Vasos served as COO. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations. Vasos joined Dollar General in 2008 as the company’s EVP, Division President and CMO.

Operations 250

Operations Management Improvements Retail 250

Retail TouchPoints

NOVEMBER 25, 2020

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. Prior to filling the top role at Madewell, Wadle was President of the J.Crew brand from 2013 to 2017. She replaces Jan Singer, who has left to pursue other endeavors.

Operations 224

Operations Management Retail Other 224

Retail TouchPoints

OCTOBER 18, 2023

Prior to that she was EVP of Supply, North America at PVH from 2020 to 2021, building on an extensive tenure across several supply chain leadership roles for key businesses within the PVH portfolio, including Calvin Klein North America and The Underwear Group from 2013 to 2020.

Supplies 244

Supplies Operations Management Marketing 244

Retail TouchPoints

DECEMBER 9, 2022

He also has held top positions at Clorox, including COO from January 2013 through November 2014 and as CEO from November 2014 to September 2020. Dorer will take the reins at VF as the retailer prepares for a challenging 2023. Dorer joined the VF Board in 2017 and has served as the Lead Independent Director since 2021.

Consumer 162

Consumer Marketing Customer Retail 162

Retail TouchPoints

JUNE 20, 2023

where he served as President and CEO since 2013. Interim President and CEO Benno Dorer, who has served in this role since December 2022, will remain a VF Board member. Darrell joins from Logitech International S.A.,

Improvements 246

Improvements Management Marketing Consumer 246

Retail TouchPoints

SEPTEMBER 29, 2022

While the brand relies heavily on a DTC presence, it also operates six brick-and-mortar retail stores. Knix was founded in 2013 on the premise that the foundationwear category should include leakproof underwear and apparel such as activewear as it attempted to dispel stigmas related to women’s bodies.

Apparel 182

Apparel Operations Consumer Customer 182

Retail TouchPoints

OCTOBER 14, 2021

retailers, jumping 43% to 48% when compared to 2019. NuData , an online security firm owned by Mastercard, reported that 76% of attacks on retailers in the second half of 2020 were qualified as sophisticated, meaning they were harder to detect and increased the likelihood of a large breach. Criminals are also becoming more savvy.

Retail 182

Retail BigCommerce Information Customer Data 182

Retail TouchPoints

MARCH 3, 2021

manufacturing over the next 10 years, a move the retailer estimates will support the creation of more than 750,000 new American jobs. The investment builds on a 2013 commitment to invest $250 billion in products made, grown or assembled in the U.S. Walmart will invest $350 billion in U.S. manufacturing in sustainable, long-term ways.

Supplies 251

Supplies Other Customer Retail 251

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

DECEMBER 12, 2022

Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers that accept returns on behalf of the ecommerce giant. “We Far from capitulation, partnerships like the one Staples is now exploring reflect a more nuanced approach to today’s consumer and retail landscape.

eCommerce 157

eCommerce Supplies Retail Consumer 157

Retail TouchPoints

JUNE 16, 2021

The retailer also promoted Michael Conway to Group President, International and Channel Development. Conway has been with Starbucks since 2013 as head of Channel Development. In his new role he will oversee the retail business segment for all markets outside the U.S. and Canada.

Channel 157

Channel Retail Marketing Operations 157

Retail TouchPoints

JUNE 29, 2023

retail locations will accept label-free, box-free Amazon returns for no fee. Staples joins a growing network of retailers that have agreed to serve as hubs for Amazon customers. retail stores and will expand to the full chain by the end of July 2023. Retail in a statement.

Small Business Retail 240

Small Business Retail Fulfillment Omnichannel eCommerce 240

Retail TouchPoints

MARCH 8, 2024

Since its inception in 2013, Thrive Causemetics has generated nearly $1 billion in revenue and donated $135 million in products to more than 500 charities. Retail TouchPoints (RTP): So can you tell us about your path to founding Thrive Causemetics? It was such a great way to grow up; it really helped me develop a work ethic.

Beauty and Health 240

Beauty and Health Games Consumer Travel 240

RTP blog

MAY 22, 2019

The retailer-as-a-tech-company dynamic has been heavily influenced by Amazon. In the latest example, this week Lowe’s brought talent and technology under its own wing to mesh with existing operations, acquiring a retail analytics platform (and team members) from Boomerang Commerce. This week, the RTP. This week, the RTP.

Retail 150

Retail Technology Travel Books 150

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Omnichannel 157

Omnichannel POS Fulfillment Operations 157

Retail TouchPoints

DECEMBER 22, 2022

Prior to her role as President, Linnartz, who joined Marriott in 1997, held roles in sales, marketing and finance, rising to EVP and Global Chief Commercial Officer from 2013 to 2019 and serving as Group President of Consumer Operations, Technology and Emerging Businesses from 2020 to 2021.

Omnichannel 261

Omnichannel Operations Technology Customer Experience 261