Retail TouchPoints

FEBRUARY 13, 2024

Following its 2014 merger with Harris Teeter , Kroger invested more than $125 million to lower that chain’s prices, and invested over $100 million to lower prices at Roundy’s after its merger with that chain in 2016. We know this model works because we’ve been doing it successfully for many years.”

Improvements 278

Improvements Customer Customer Experience Consumer 278

RetailWire

NOVEMBER 25, 2020

million to settle a lawsuit brought by 46 states against the retailer after it suffered a 2014 data breach exposing payment information on 40,000 of the chain’s customers. Home Depot has agreed to pay $17.5

Information 40

Information Customer Retail 40

Forrester eCommerce

MARCH 10, 2021

Back in 2014, my colleagues and I declared that “the future of business is digital.” ” Yet, to build a digital business, you must build digital products. And the most disruptive digital businesses — well, they build great digital products. How Do Disruptive Digital Leaders Build Great Digital Products?

Management 372

Management Customer 372

Retail TouchPoints

AUGUST 9, 2023

Called Square Go , the new app integrates with the seller-facing Square Appointments service, which launched in 2014 and helps service providers schedule and manage customer appointments. The Square Go app, available for free for both consumers and businesses, is currently available in the U.S. for iOS devices. “We

Books 225

Books Merchant Services Payment Services Customer 225

Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group.

Technology 333

Technology Information Retail Other 333

Forrester eCommerce

AUGUST 14, 2020

CEOs who put off digital investments to focus on more pressing priorities may be wishing they heeded Forrester’s advice from 2013 and 2014. It’s no surprise that interest in digital has skyrocketed in a post-COVID-19 world. Some digital teams are scrambling to modernize experiences […].

Management 349

Management Customer 349

Retail TouchPoints

AUGUST 26, 2022

Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015. From 2004 to 2014 he served at Yum! Brands in various positions of increasing responsibility in corporate strategy and financial planning.

Management 248

Management Improvements Retail Other 248

Forrester eCommerce

AUGUST 1, 2022

This daunting ambition was given hope with the proposal of accomplishing three goals equally in 2008, and the addition of the 4th in 2014. The Triple/Quadruple Aim has long been recognized as a framework to optimize the US healthcare system.

Customer Experience 195

Customer Experience Customer 195

Forrester eCommerce

APRIL 13, 2022

This is not the first rodeo for Thoma Bravo with SailPoint; in 2014, the PE firm bought out SailPoint’s original venture capital investors and remained an owner […]. On Monday, April 11, 2022, identity management and governance (IMG) vendor SailPoint announced that it was being bought by private equity (PE) firm Thoma Bravo for $6.9

Management 195

Management 195

Forrester eCommerce

SEPTEMBER 25, 2015

Last year, the number of smartphone subscribers in the world surpassed the number of feature phone subscribers. We expect the share of people using smartphones to grow at a rapid pace through 2020, when 87% of all mobile subscribers will have a smartphone.

Social Media 170

Social Media Mobile Presentation eCommerce 170

Retail TouchPoints

DECEMBER 9, 2022

He also has held top positions at Clorox, including COO from January 2013 through November 2014 and as CEO from November 2014 to September 2020. Dorer joined the VF Board in 2017 and has served as the Lead Independent Director since 2021.

Consumer 162

Consumer Marketing Customer Retail 162

Retail TouchPoints

DECEMBER 29, 2022

Food Lion Feeds was founded in 2014 to address food insecurity in the towns and cities it serves. Purchased boxes were delivered directly to local Feeding America food banks or a partner feeding agency in the store’s community, and 100% of all cash donations went directly to Feeding America. billion meals by 2025.

Banking 310

Banking Operations Management Customer 310

Forrester eCommerce

MAY 6, 2019

CVS Takes The Next Step To Align Its Operations And Values After pulling tobacco from its shelves in 2014, last week retailer CVS Health announced that it would not work with agencies who have tobacco or e-cigarette clients. Both decisions stem from the retailer’s desire to align operations with values. The effort is part of […].

Operations 342

Operations Retail Management Customer 342

Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2

Gifts 242

Gifts Social Media Channel Other 242

Retail TouchPoints

JULY 29, 2022

Carbullido joined Williams-Sonoma in 2009 as VP, Pottery Barn Ecommerce, and since 2014 has served as its Chief Marketing Officer, leading marketing strategy and operations across the retailer’s portfolio of brands. He is replacing Ryan Ross, who resigned earlier this month for a leadership position outside the company. Felix Carbullido. “I

Operations 280

Operations Marketing eCommerce Retail 280

Retail TouchPoints

JULY 27, 2022

That marked the first time the company would be led by someone other than founder Emily Weiss, who began Glossier in 2014. These expansionary moves are being led by Leahy, who was named CEO of Glossier in May 2022.

Retail 271

Retail Operations eCommerce Other 271

Retail TouchPoints

DECEMBER 9, 2022

From 2004 to 2014, Guerra served as CEO of eyewear firm Luxottica Group. During his 33-year career, Guerra has worked extensively in the luxury and hospitality industries. He most recently worked with LVMH as CEO of Hotel and Hospitalities Activities.

Fashion 304

Fashion Presentation Marketing 304

Retail TouchPoints

SEPTEMBER 5, 2023

Through Food Lion Feeds, the retailer has helped provide more than 1 billion meals since 2014 and has committed to donating 1.5 13 to Oct. billion meals by 2025. During its 2022 Holidays Without Hunger campaign, Food Lion helped its customers provide 5.4 million meals to those in need.

Banking 260

Banking Operations Events Other 260

Retail TouchPoints

FEBRUARY 10, 2023

FTC Chair Lina Khan has cited the failure of divestitures in the 2014 Albertsons and Safeway merger as a reason for the agency to be skeptical about the merits of such a move. The key focus for the FTC as it investigates the divested stores will be their financial viability, antitrust experts told Reuters.

Operations 299

Operations Technology Consumer Retail 299

Retail TouchPoints

MAY 31, 2022

For the first time since its founding in 2014, Glossier will have a new CEO. Founder and current CEO Emily Weiss will become the retailer’s Executive Chairwoman as Kyle Leahy moves into the top spot.

Omnichannel 259

Omnichannel Blog Channel Operations 259

Forrester eCommerce

APRIL 19, 2019

On March 7, 2014 I wrote a report called The Clash of the Digital Platforms in which I identified 5 companies that had a unique status in the world of technology, innovation, and overall business. The five companies were (alphabetically) Amazon, Apple, Facebook, Google, and Microsoft.

Technology 278

Technology Customer 278

Retail TouchPoints

AUGUST 3, 2022

The agreement settles charges that the retailer knowingly sold, offered for sale and distributed approximately 1,200 recalled products from 21 separate voluntary corrective actions during a five-year period from March 2014 through October 2019. According to the charges, the products were sold in-store and online through the T.J.

Consumer 256

Consumer Management Retail 256

Retail TouchPoints

SEPTEMBER 6, 2023

Lego plans to continue working with suppliers via its Engage-to-Reduce program, established in 2014, to cut emissions. Lego also plans to work with its suppliers to collectively reduce environmental impacts, noting that 98% of GHG emissions come from outside its operations.

Travel 255

Travel Supplies Operations Other 255

Retail TouchPoints

MARCH 3, 2023

We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc. The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Operations 285

Operations Department Stores eCommerce Supplies 285

RetailDive

AUGUST 30, 2023

The company, which was acquired by private equity firm The Stephens Group in 2014, is closing despite a recent $20 million investment by the firm.

119

119

Retail TouchPoints

JANUARY 26, 2022

The multi-category home company was founded as an online-only business in 2014 and has since expanded into brick-and-mortar with 13 storefronts, recently launched in Canada and continues to grow its category assortment, which now includes mattresses, apparel and furniture.

Home Furnishings 253

Home Furnishings Apparel Retail Consumer 253

Forrester eCommerce

OCTOBER 3, 2018

On October 6, 2014, Flipkart launched “Big Billion Day,” which falls during the festive season in India that accounts for 40% of key Indian brands’ total annual sales. Now in its fifth year, Big Billion Days has become a five-day event; this year, it starts on October 10 — the same day that Amazon will […]

Events 277

Events 277

RetailDive

JULY 14, 2020

While some impacts of the pandemic are fading, retailers are being cautious with the amount of merchandise they import, the trade organization said.

Retail 59

Retail 59

Retail TouchPoints

JUNE 28, 2022

Walgreens acquired Alliance Boots in 2014 and subsequently renamed the joint company. The Board and I remain confident that Boots and No7 Beauty Company hold strong fundamental value, and longer term, we will stay open to all opportunities to maximize shareholder value for these businesses and across our company.”.

Marketing 270

Marketing Retail Presentation 270

Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan.

Fulfillment 266

Fulfillment Operations Customer Experience Consumer 266

Dynamic Yield

DECEMBER 11, 2014

The post 5 Killer Conversion Optimization Presentations of 2014 appeared first on Dynamic Yield. With so much conversion optimization advice, it’s easy to get overwhelmed. These five KILLER conversion optimization presentations cut through the clutter.

Conversion Optimization 50

Conversion Optimization Presentation 50

Retail TouchPoints

SEPTEMBER 7, 2022

Since joining Target in 2014, Brian has worked to transform Target into an omnichannel leader by driving a guest-centric, purpose-driven strategy.”. “We enthusiastically support his commitment and his continued leadership, especially considering his track record and the company’s strong financial performance during his tenure.

Supplies 285

Supplies Omnichannel Management Retail 285

Retail TouchPoints

JULY 1, 2022

Johnson co-founded Enjoy in 2014 after leaving JCPenney and currently serves as its CEO. To fund its operations throughout the Chapter 11 proceedings, Enjoy has received a $2.5 million bridge loan and a financing commitment of $55 million from tech services company A s urion.

Technology 316

Technology Telecommunications Consumer Electronics Electronics 316

RetailDive

OCTOBER 6, 2021

The latest survey indicates that Nike remains the top apparel brand for teens, with Lululemon, Crocs and Converse gaining market share.

Clothing 100

Clothing Apparel Marketing 100

Retail TouchPoints

MARCH 12, 2021

Kimbell joined Ulta Beauty as Chief Marketing Officer in 2014 and continually expanded his leadership responsibilities. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Operations 228

Operations Marketing Retail 228

Retail TouchPoints

JULY 21, 2022

Since joining Etsy in 2014 as Senior Product Manager of Ads, Daniel has held multiple roles including leading the development of the company’s selling platform, advertising products, marketing technology, data enablement and personalization products.

Fashion 309

Fashion Technology Management Customer Experience 309

Retail TouchPoints

NOVEMBER 15, 2022

The attorneys general found that this violated state consumer protection laws by misleading consumers about its location tracking practices since at least 2014. As a result, Google has agreed to make changes to its policies including: Show additional information to users whenever they turn a location-related account setting “on” or “off;”.

Article 245

Article Information Consumer Technology 245