Retail TouchPoints

OCTOBER 18, 2022

Miller led the home goods retailer as President and CEO from September 2015 to August 2021, when Holt took over. Miller has been a member of the Board of Directors since September 2015 and will continue to serve as a member of the Board during his latest turn at the helm.

Operations 254

Operations Consumer Retail Other 254

Forrester eCommerce

APRIL 11, 2022

Forrester’s Customer Experience Index (CX Index™) captures data about customers’ perceptions of the quality of their experiences for more than 500 consumer brands. smart, unbiased math) to interpret how those perceptions of customer experience drive loyalty. We use statistical algorithms (e.g.,

B2B 195

B2B Customer Experience Consumer Customer 195

Forrester eCommerce

MAY 18, 2021

Progressive web apps (PWAs) have been around since the standard was created by Google in 2015. It’s arguable that Steve Jobs announced them back in 2007—although his enthusiasm may have been curbed later by the fees the Apple App Store could claim for iOS platform apps.

Technology 451

Technology Mobile Customer 451

Retail TouchPoints

DECEMBER 9, 2022

Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018. Prior to his work with Zebra, Burns served as CEO of network services company Embrane, which was acquired by Cisco in 2015.

Technology 209

Technology Supplies Mobile Operations 209

Forrester eCommerce

JULY 17, 2023

In late 2015, Forrester introduced a new networking concept called business optimized network (BON). An idea that networks needed to be designed for the business you’re in. Among the Silicon Valley unicorns, this has been commonplace. However for classic Fortune 500 companies, this is just emerging.

Customer 195

Customer 195

BigCommerce

APRIL 25, 2018

The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. Our dozens of Fortune 1000 customers use the same technology and platform as our SMBs. Investing in Our Customers’ Success.

BigCommerce 385

BigCommerce Merchant Services Customer Payment Services 385

Forrester eCommerce

NOVEMBER 8, 2021

But lessons drawn from Forrester’s 2015 forecast, Death Of A (B2B) Salesman, raise doubts on that theory. Tech leaders and business executives invest in process automation technologies because they expect that productivity gains will translate into cost savings through reduction in employees.

B2B 338

B2B Technology Customer 338

Retail TouchPoints

NOVEMBER 6, 2023

The store also features a customization area — a signature feature in most Lids retail stores — where fans can personalize NBA jerseys and hats for all 30 NBA teams. flagship store in Houston with the help of sports apparel and collectibles retailer Lids and its majority owner Fanatics.

Sporting Goods 263

Sporting Goods Apparel Toys Operations 263

Retail TouchPoints

MARCH 14, 2023

Approximately 30,000 pieces of clothing will be initially available, and ThredUp will power the site and restock it with H&M items sent in by customers. We’ve been working in secondhand since about 2015, really testing and learning,” said Abigail Kammerzell, Head of Sustainability for H&M North America in an interview with Reuters.

Fashion 279

Fashion Retail Apparel Outdoor 279

Retail TouchPoints

MAY 25, 2023

We are confident Regent is the right partner for Zulily to continue serving its customers, while benefiting from Regent’s depth of operational and strategic expertise in the retail and apparel sectors,” said David Rawlinson, President and CEO of Qurate Retail in a statement. QVC paid $2.4

Apparel 253

Apparel Banking Fulfillment Online Retail 253

FastSpring

FEBRUARY 8, 2024

Changelog posts from 2015-2020 are available on the archived post located at the bottom of the changelog posts displayed. Download the fact sheet here or point your buyers to our Customer Support Portal to the Checkout and Purchasing > Set up FastSpring as a Supplier menu, where they can access it directly.

Merchant Services 78

Merchant Services Payment Services Customer Document 78

Retail TouchPoints

SEPTEMBER 2, 2022

Founded in 2015 , Pinduoduo has focused on lower-income customers and the agricultural sector. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50. Temu’s site shows average shipping times to most of the U.S. of seven to 15 business days, with no fees for orders of $49 or more.

Shipping Costs 305

Shipping Costs eCommerce Jewelry Shopify 305

Forrester eCommerce

OCTOBER 22, 2020

Since 2015, Amazon has hosted its annual summer sale, Prime Day, an exclusive deal event for its Prime members. In 2019, shoppers purchased more than 175 million items during the event, and its sales surpassed the prior year’s Black Friday and Cyber Monday sales combined.

Other 324

Other Events Retail Customer 324

Retail TouchPoints

MARCH 18, 2024

million nonfatal workplace violence incidents between 2015 and 2019. In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. A 2022 U.S. government study found an annual average of 1.3 This is a rate of eight nonfatal violent crimes per 1,000 workers aged 16 or older.

Retail 279

Retail Information Supplies Management 279

Retail TouchPoints

OCTOBER 26, 2023

As competition in the digital payments sector has increases, PayPal’s stock is trading at near its lowest levels since it was spun off from Ebay in 2015. However, since the ecommerce boom days of the pandemic, PayPal’s goals seem to have shifted.

PayPal 261

PayPal Merchant Services Payment Services eCommerce Platforms 261

Retail TouchPoints

JULY 20, 2022

The Market by Macy’s small-format stores are a key pillar of the company’s Polaris transformation strategy , which is focused on repositioning the department store’s physical footprint to better serve customers and support omnichannel growth.

Omnichannel 274

Omnichannel Marketing Customer Other 274

Retail TouchPoints

JUNE 22, 2022

Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. In 2018, he was appointed VP of Global Customer Fulfillment, and in 2019 began leading the company’s newly organized global delivery services, including global import and export, Amazon Logistics and last mile delivery services.

Fulfillment 272

Fulfillment Operations Customer Experience Consumer 272

Forrester eCommerce

MAY 3, 2021

When Verizon acquired AOL in 2015 and then Yahoo! […]. to private equity group Apollo for a hefty $5 billion, backing off its foray into media and advertising technology (adtech) and retrenching to its core competence as a mobile telco. This news should come as no surprise.

Mobile 271

Mobile Technology Customer 271

Retail TouchPoints

MARCH 14, 2023

Approximately 30,000 pieces of clothing will be initially available, and ThredUp will power the site and restock it with H&M items sent in by customers. We’ve been working in secondhand since about 2015, really testing and learning,” said Abigail Kammerzell, Head of Sustainability for H&M North America in an interview with Reuters.

Fashion 246

Fashion Retail Apparel Outdoor 246

Retail TouchPoints

MARCH 23, 2021

Customers also can shop Primark’s brand-new collaboration with the NBA. store in 2015 and operates locations mostly in the Northeast as well as Florida, in addition to its new Midwest presence with the Chicago store opening. This location is Primark’s first in the city (and in Illinois) and brings the brand’s U.S. store count to 12.

Fashion 262

Fashion Accessories Operations Customer 262

Retail TouchPoints

JANUARY 11, 2022

Launched in 2015, the company began by hosting in-person floral arranging events in homes and at venues throughout the U.S. As we move forward, our focus will be on developing additional experiential concepts with Alice’s Table, creating even more exciting new ways for customers to engage with our family of brands and with each other.”.

Workshop 262

Workshop Events Other Customer 262

Retail TouchPoints

AUGUST 26, 2022

Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015. The growth was credited to a slight increase in customer traffic and accelerated growth in the retailer’s market share of “highly consumable product sales.” From 2004 to 2014 he served at Yum!

Management 256

Management Improvements Retail Other 256

Forrester eCommerce

SEPTEMBER 2, 2019

Although I didn’t know it at the time my visit to the 2015 Expo in Milan was a foreshadowing of my current food tech research. I discovered the challenge of feeding the planet, explored new agricultural methods, climbed into new harvest combines, and browsed through the supermarket of the future – not to mention eating […].

Retail 362

Retail Customer 362

Forrester eCommerce

FEBRUARY 26, 2020

Google data shows that “company values” as a search term is twice as popular today as it was in 2015. Leaders are using the term “company values” with such force and frequency that it’s hard not to toss it into the infamous camp of marketing buzzwords. Talk of company values is not to be dismissed […].

Marketing 289

Marketing Customer Experience B2C Customer 289

Retail TouchPoints

JUNE 30, 2022

Driving perception that the customer is transacting with the retailer (either in reality or through attaching their brand to an intermediary run experience) is not only critical because it is correlated with better business results, but also because customers have loyalty to the retailer and not the intermediary ,” concluded the dunnhumby report.

Multichannel 271

Multichannel eCommerce Consumer Retail 271

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. Contextual commerce 2.0.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Groove

MARCH 8, 2021

Oracle NetSuite’s latest announcement about limiting its support for the Bronto marketing platform is leaving its customers with having to evaluate alternatives before it becomes “end of life.”. We often recommend Klaviyo to our customers because it’s easy to set up and use and offers better ROI than other platforms.

eCommerce 370

eCommerce BigCommerce Shopify Recommendation 370

Retail TouchPoints

OCTOBER 26, 2021

The retailer, founded in 2015 as an internet-only seller of wool footwear, expanded into apparel in August 2019 with the addition of sustainably manufactured socks and added an activewear category in August 2021. million in the U.S.

Retail 289

Retail Apparel Operations Customer 289

Retail TouchPoints

SEPTEMBER 30, 2021

For decades, our customers have enjoyed the ‘thrill-of-the-hunt’ for value at $1 — and we remain committed to that core proposition — but many are telling us that they also want a broader product assortment when they come to shop,” said Michael Witynski, President and CEO of Dollar Tree in a statement. “We

Operations 263

Operations Customer Retail 263

My Wife Quit Her Job

DECEMBER 14, 2021

If you are an artist or artisan and you craft your own products, Amazon Handmade is a lucrative way to sell your goods to millions of potential customers. Up until 2015, Etsy was the only game in town for handcrafted products but thanks to Amazon Handmade, artists and crafters can access another large marketplace to market their goods.

Games 156

Games Marketing Customer 156

Retail TouchPoints

AUGUST 18, 2023

Monday through Saturday; A next working day premium delivery service ; Improved customer feedback and ratings through TikTok’s instant messaging service and dedicated customer service employees; and Improved metrics in terms of reduced delivery times. 1, 2023, multiple sources report. TikTok is a key player in the U.S.

Merchant Services 219

Merchant Services Fulfillment Shipping Customer Loyalty 219

Retail TouchPoints

APRIL 15, 2021

The solution provider also will build up its global product, customer success, risk intelligence and data science teams while expanding its development and engineering teams.

Merchant Services 185

Merchant Services eCommerce Financial Services Payment Services 185

Retail TouchPoints

JULY 20, 2020

Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. He previously held executive positions at Shaw’s Supermarkets and Supervalu.

Customer Experience 211

Customer Experience Operations Improvements Management 211

Retail TouchPoints

SEPTEMBER 13, 2022

Kushi took on the role of Chief Legal Officer in 2015 and has helped Peloton execute its merger and acquisition activities, craft its music license deals and protect its IP. “We Our expanded national rental program allows even the most value-conscious customers to fully immerse in the Peloton experience.”.

Subscription 252

Subscription Retail Accessories Apparel 252

RTP blog

MARCH 20, 2017

Though many retailers strive to create a positive online experience for their customers, the reality is often much different. The online checkout process can be long and unnecessarily complicated, jeopardizing the success of the last and arguably most important step to any online customer journey. credit card.

Customer 150

Customer Mobile eCommerce Online Retail 150

Retail TouchPoints

APRIL 27, 2022

To satisfy its customers who expect sustainable goods from the brand, Allbirds needed to look within its own operations to ensure its processes in design, development and commercialization were aligned with a reduced carbon footprint.

Apparel 246

Apparel Operations Other Customer 246

365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”. ZigZag Global were one of over 120 vendors sponsoring the prestigious event in Amsterdam.

Customer Experience 64

Customer Experience eCommerce Customer Gifts 64